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CQIA Quality Concepts
Terms in this set (18)
Suppliers, inputs, process, outputs, customers
Determinant of quality. The product should perform for its rated life. The service should be predictable.
Determinant of quality. The product should be repaired or replaced in an easy or convenient way. This is a composite product and service attribute.
Determinant of quality. The repair of the product should be easy. Maintainability also impacts service.
Determinant of quality. The product or service should be safe and provide security where applicable.
Determinant of quality. The customer may desire this attribute.
A characteristic or property that is appraised in terms of whether it does or does not exist, with respect to a given requirement.
An authentic description of essential characteristics of audits which reflects current thought and practice.
A unit or function that carries out audits through its employees. This organization may be a department of the auditee, client, or an independent third party.
A definite quantity of product or material produced under conditions that are considered uniform.
The ability to perform designated activities and to achieve results which fulfill specified requirements.
The authoritative act of documenting compliance with agreed requirements.
A property that helps to differentiate between items of a given sample or population. The difference may be either quantitative (by variables) or qualitative (by attributes).
A judgment that a product or service meets the requirements of a specific standard.
An accepted order. The agreed requirements between a supplier and customer transmitted by any means.
An action taken to eliminate the causes of an existing nonconformity, defect or other undesirable situation, to prevent recurrence.
The nonfulfillment of intended usage requirements. The departure or absence of one or more quality characteristics from intended usage requirements.
The collective term used to describe the availability of performance and its influencing factors: reliability performance, maintainability performance and maintenance support performance.
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