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Chapter 2 Summary
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Gravity
Terms in this set (7)
By the end of the 19th century, the Us economy has become industrialized
The change created a new need for management
Fredrick Taylor, Abraham Maslow, and others
Developed ideas that changed thinking about management
Different kinds of managers make different assumptions about
What motivates workers
Theory X managers believe that people do not like to work
And need to be tightly controlled
Theory Y managers believe that people do like to work
And should be allowed freedom to be creative
W. Edward Deming emphasized maintenance and high quality management
Are stated in his Fourteen points
Japanese business practices differ from American practices
Theory Z incorporates both business cultures
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