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112 terms

Test 3

STUDY
PLAY
you are supervising two work crews that work in adjacent departments performing nearly the same task. you decide to create a competitive situation between them as a means of increasing productivity and performance. hopefully you realize that:
conflict may emerge and hostile and aggressive behaviors may be disruptive.
according to the discussion of conflict offered in the text, conflict cannot be:
prevented
one occasion in which managers should work to stimulate conflict is when:
the group suffers from group think
two machines operators disagree over the cause of an equipment breakdown. this conflict is based on differences in:
perception
conflict that occurs between teams in an organization is referred to as:
intergroup conflict
to avoid dysfunctional conflicts in virtual teams, a manager should:
make sure their tasks fit their methods of interacting
when one's values conflict with his/er job demands, this is ____________ conflict
person-role
when a child gets sick at school, the parent often must leave work to care for the child. this would be an example of:
interrole conflict
person-role conflicts typically stem from differences in ________ between the focal person and the organization or work group.
values
middle managers frequently are caught in a power squeeze, this conflict takes the form of
role conflict
the behavioral tendencies associated with an equal versus equal power relationship is:
the tendency to compete
when a person continually responds with pessimism to attempts at solving a problem, he/she is displaying:
negativism
two of your employees are having a disagreement over the scheduling of a production run, an appropriate way to resolve this conflict is:
confront or negotiate with the parties
disagreements over wages and working conditions between a union and an employer are usually resolved through
negotiations
a negotiation approach where each party seeks to maximize its resources is called
disruptive bargaining
in research on styles of conflict management, the _______ style was the least effective
avoiding
which of the following styles of conflict management results in both parties (persons or groups) to the dispute giving something up to reach an understanding
compromising
the basic building blocks of an organization are
jobs
the process of connecting jobs and departments into a coordinated, cohesive whole is known as
integration
job enlargement was developed to overcome the problem of
boredom associated with scientific management approach to jobs
which of the following is an argument used to support the standardized job approach of scientific management in the early days of the american industrial revolution
simplifying work allowed workers of diverse ethnic backgrounds to work together
job rotation and cross training are variations of
job enlargement
the job design method aimed at increasing the motivational factors in a job are called
job enrichment
a significant difference between job enlargement and job enrichment is that
enrichment vertically loads a job whereas enlargement horizontally loads a job.
selecting the textbooks, formulating course objectives, specifying course requirements, determining instructional methods, preparing exams, and evaluating student performance provide the college professor with
autonomy
a key moderating influence in the job characteristic model is
growth need strength
people whose jobs are high on the five core dimensions are generally
more motivated, more satisfied, and more productive than others
an analysis of medical claims at chaparral steel co. identified lower back problems as the most common problem experienced by steelworkers and managers alike. the interdisciplinary approach most appropriate for this problem would be
biological
employees may experience technostress when
electronic performance monitoring is used
when a nursing supervisor failed to check the admin of all medications for the nurses she was supervising, the result was a near fatality b/c a patient was not given the required medication by a charge nurse. the nursing supervisor exhibited what kind of role behavior in believing she could simply trust the nurses and did not have to do a double check their actions?
counter-role behavior
the process of constructing and adjusting an organization's structure to achieve its goals is
organizational design
the process of breaking organizational goals into tasks and dividing work is
differentiation
the degree of differentiation most affected by employees specialized knowledge, education, or training is
horizontal differentiation
lawrence and lorsch suggested that an organization's complexity should mirror
the complexity of the environment
the process of coordinating the different parts of an organization is
integration
the strongest method of horizontal integration is through
teams
the extent to which work activities are defined and routinely performed the same way is known as
standardization
which of the following departments would possibly have the most flexible structure
research and development
a tall hierarchy of authority is usually associated with
centralization
when examining the relationship between size and basic design dimensions, small organizations have more _______ than large organizations
centralization
for an organization to take advantage of its larger size into the 21st century , it must become
centerless with a global core
a mechanic structure is most reflected when
formalization is high, specialization is high, and centralization is high
which of the following competitive or market environments would be considered relatively stable
can manufacturing?
an organization that faces considerable environmental uncertainty and rapid change is more likely to be successful with
an organic structure
a business organization that continuously faces an environment of considerable uncertainty is more likely to pursue a strategy and set of goals characterized by
innovation
an organization pursing a market differentiation strategy should have structural characteristics that include
moderate to high complexity and moderate centralization
a temp set of organizations designed to come together swiftly to exploit an apparent market opportunity is called a
virtual organization
organizational culture is most rooted in which of the following fields of study
anthropology
when a corporate president is the first employee to give blood during a corporate blood drive, this is an example
person enactment
when southewestern bell emphasizes the importance of management training by kicking off classes using a high-ranking executive and has a graduation ceremony when classes are completed, they have utilized:
a rite of renewal and rite of passage
which of the following has been argued to be the most effective way to reinforce values
stories
the comment from a long service employee in a recent hire, "thats the way we do it here" is an example of a
ritual
a corporate logo
is a symbol
the strong culture perspective states that organizations with strong cultures
performs better than other organizations
the fit perspective is useful in explaining
short term performance
an adaptive organizational culture is one that
encourages confidence and risk taking among employees
compatibility of individual and organizational value systems is known as
congruence
the two key concerns in the anticipatory socialization stage are
realism and congruence
the underlying dimensions of the kilmann saxton culture gap survey are
changing org. culture best way to asset
changing an organization's culture is difficult because
assumptions are deeply ingrained, even below consciousness
an example of the subjective element of a career is
your perception of potential in a chosen occupation
a one time interaction in which money is paid to a commodity is a
discrete exchange
when examining career stages, levinson has recommended that because work and life are inseparable, you should also take into account
life stages
according to levinson, an important personal life transition that includes beginning to separate from ones parents and become less emotionally and financially dependent occurs during the career:
establishment stage
the aspect of psychological contracting concerned with empathy, caring, and esteem may require what type of support for the newcomer?
emotional
the person who most typically provides evaluate feedback to the newcomer employee is
an immediate superior
reality shock typically occurs during which stage in the adjustment of a newcomer to an organization
encounter
the change and acquisition stage of organizational socialization occurs during the ________ career stage
establishment
organizations should tie the newcomers rewards as explicitly as possible to performance during which stage of the adjustment to a new organization
change and acquisition
individuals reassess their goals and feel the need to make changes in their career dreams during which stages of the career stage model
advancement
a network group and quad system is
used to facilitate the mentoring of minorities
the most common work-home conflict develops b/c of
family member illness
self-perceived talents, motives, and values that guide an individual's career decisions are called:
career anchors
an example of an internal force for change is
an increased grievance rate
which of the following statements best reflects the scholarly position on the proper pace of change for organizations
EI has been found to be important in many cultures
an internally initiated change can frequently stall or even be rendered unsuccessful because of
organizational politics
fear of loss and the unknown are
reasons why individuals resist change
the managerial intervention most appropriate for the disorientation reaction to change is:
explanation and planning
disengagement involves:
psychological withdrawal
in lewin's force field analysis technique, the status quo can be viewed as a/an:
state of equiliibrium
is goal oriented and is a systemic approach to planned change
organizational development
an appropriate organization development technique when the organization is large and the objective is to reach as many employees as possible is
survey feedback
a good organization development effort that can relieve role ambiguity and conflict is
management by objective
psychological contracting can be modified, improved, and clarified through:
role negotiation
a study was done comparing 2 generations the 70's and 90's, what was the conclusion?
the conclusion was that other than having more options for entertainment, the young people of 1997 were worse off in every way.
a bad credit rating can cost you over how much in additional interest over your life?
250,000
who said "the truth is that all men having power ought to be mistrusted?"
james madison
it will take you ____ years to pay off $______ if you only make the minimum payment
13, 1000
"fireworks"
red-red
"blood, sweat, & tears"
red-blue
"fire and ice"
red-white
"friendly fire"
red-yellow
"close and comfortable"
blue-blue
"gentle persuasion"
blue-white
"hand-in-glove"
blue-yellow
"peace and tolerance"
white-white
"gentle fun"
white-yellow
"sparkle and shine"
yellow-yellow
which of the following would best reflect the form of conflict between oracle and sap as described in your thinking ahead looking back feature of ch. 13
interrogationazional conflict - oracle claimed that sap made 100s of 1000s of illegal downloads & several 1000s copies of oracles software.
Real world 13.1 Cynthia Stroum ambassador to luxembourg...what form of conflict?
interpersonal conflict?
the accommodating conflict management style is one where you are concerned that the other party's goals be met but relatively unconcerned with getting your own way
two females are involved in the conflict than when the conflict is between males
groupon...what following structure strategy?
organizational or reorganizing?
mark zuckerberg...what following artifacts?
rituals
corporate leaders can greatly influence and shape organizational culture through
consistently demanding corporate values in measuring and rewarding employee performance
which of the following is most difficult to communicate and understand in socializing new employees
effective followership
the primary purpose of socialization is the transmission of
core values to new members
which of the following are skills required to be successful in todays work environment
know why you are making each job move, including both what it'll and gain for you
which of the following is an incorporate match of holland's personality types and occupations
realistic...pro baseball player
warner cable...posting these vids
to give a realistic job preview
real world 18.1 coca cola
globalization
a participative approach to overcome resistance to change would be appropriate when:
goals are compatible by several groups resist
while lewin presents the steps to change a progressive process, recent research indicates
that these steps occur simultaneously and about freezing and unfriending their followers