56 terms

BA 140 Final Exam Study Guide

Morale is important to managers, although it doesn't affect profits.
Human relations is the study of individual and group behavior in organizational settings.
Maslow's hierarchy lists the most basic needs people strive to fill at the top of his pyramid.
The Hawthorne studies on motivation revealed that employees respond to the attention they receive from superiors more than from changing physical work conditions.
Expectancy theory suggests that managers do not need to show employees that they can obtain things they want.
Allie wants to be warm, but she is not; she has a ____ and may be motivated to satisfy it.
TNT Incorporated recently implemented a participative management program in which it gave teams of workers more control and authority over their jobs. It is using which of the following job designs?
Job enrichment *
The birth of the study of human relations can be traced to
time and motion studies conducted by Taylor and the Gilbreths *
A work system that allows employees to choose their starting and ending times as long as they are at work during a specified core period is called
On a performance appraisal, an objective assessment is quantifiable and must take into account the work environment.
A discriminatory atmosphere can harm productivity, increase turnover, and subject a firm to costly lawsuits
Wages are based on the number of hours an employee works or the output achieved.
The document that contains an overview of a job's title, tasks, relationships with other jobs, physical and mental skills required, duties and responsibilities is referred to as a job
All of the following would be external sources for recruiting except
company websites
To avoid legal problems, before firing an employee, companies should ensure that
they have documented all problems and warnings in the employee's work records
To achieve its objectives, management may use _________, which are similar to union strikes
A specific group of consumers whose needs and wants a company focuses its marketing efforts;
A collection of individuals, groups, or organizations who share one or more characteristics and thus have relatively similar product needs and desires;
The decision processes and actions of people who purchase and use products;
A customer's subjective assessment of benefits relative to costs in determining the worth of a product;
The four marketing activities - product, price, promotion, and distribution - that the firm can control to achieve specific goals within a dynamic marketing environment
target market; market segment; buying behavior; value; marketing mix
Acme Inc, is surveying customers as to what kinds of services they would like the company to add. It is involved in the marketing function of
marketing research
The public's opinions and attitudes toward living standards, ethics, and the environment are considered
social forces
Products can be goods, services, and ideas
Consumers spend very little time planning where to buy convenience products
The best products in the world will not be successful unless companies make them available where and when consumers want to buy them
If a cosmetics company is selling eye shadow prices at $11.99 rather than $12, it is using
psychological pricing
A marketing channel includes all of the following except
secondary stakeholders
Which of the following modes of transportation is the least expensive for many products?
Many people incorrectly equate promotion with
When an airline company reacts to a plane crash with press conferences, news releases, and having company employees work with the families of survivors and victims of the crash, the company is focusing on which of the following elements?
Technology and the Internet have dramatically changed the business environment.
The phenomenal growth of digital media has provided new ways of conducting business
The Internet is not considered a distribution channel
____ are web-based journals in which writers can editorialize and interact with other Internet users
_____ is more of a professional networking site than a place to communicate with friends
Linked In
Marketing over mobile devices has been made possible largely by _____, which allow(s) users to perform a variety of functions, from playing games to comparing product prices from different stores
An estimated ____% of illegal software sharing is conducted by businesses
records, measures, and interprets financial data
If Evelyn Chang is a self-employed, state-certified accountant who provides various types of accounting services for different companies and organizations, she is probably a
certified public accountant
A forensic accountant
analyzes financial documents in search of fraudulent entries or financial misconduct
Billy Banker has to decide whether to lend the Safe Toy Company $10,000 to pay suppliers. He will
review the company's financial statements
Which of the following is the first step in the accounting cycle?
Examine source documents
The financial document that shows a company's revenue, expenses, and profits over a period of time is called a(n)
income statement
If a company is relying on borrowing and credit too extensively, this will probably be reflected in which ratio?
Debt utilization
Because the U.S. government promises that its metallic coins and paper money are legally acceptable as means of exchange for products, they are considered which type of money?
Money has all of the following characteristics except
Using commodities such as corn, livestock, or artisanal goods is not an effective means of exchange because the system lacks
Another name for a savings account is a(n)
time deposit
The Federal Reserve System was established by Congress in 1913 to
regulate the banking industry
Which of the following is not a type of pension fund
Insurance company life insurance plans
When discussing financial institutions, what is a shrinking capital base?
when the amount of debt in relation to equity increases
Cash, investments, accounts receivable, and inventory are also known as
current assets
All of the following are ways to invest idle cash for the short term except
Unsecured loans
If a boat manufacturer orders 50 units of fiberglass material and secures trade credit, promising to pay the supplier at a later date, the manufacturer will record the amount to be paid as a(n)
current asset
The ______ is the interest rate commercial bank lenders charge their best customers
prime rate
The amount of money budgeted for the purchase of long-term assets is called the
capital budget
A method of long-term financing that requires repaying funds with interest is
issuing bonds
The following are types of bonds except
________ and ________ are important measures to financial managers because they need to know how their stocks are performing compared to other stocks
Averages, indices