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Chapter 22 and 23 review

Terms in this set (24)

What is NOT a business principle you will need to know?
Equipment repair
What is NOT a benefit to operating a business as a partnership?
No liability for the debts of another person
What is an advantage of booth rentals?
Ability to establish you own business with low investment
What should you look for when selecting a location for your business?
location that is easy t get to
What is NOT one of the costs you will typically need to identify when developing a business plan?
Expansion costs
What is an important factor to consider when purchasing furniture and equipment?
Durability
Whose guidance should you seek when renting commercial space for the first time?
Commercial real estate broker
What is NOT important to keeping a business running smoothly?
Maintaining an antagonist relationship with employees
What should the ambiance of the reception area be?
Calm and organizing
What is NOT typically part of a receptionists job in the salon?
To perform treatments
What is generally the receptionists MAIN job?
Scheduling appointments
What should you do when speaking on the phone?
Use a pleasant natural tone of voice
How far in advance should you confirm appointments?
24 to 48 hours
What helps to encourage good employee relations?
Begin each employee relationship with the proper orientation
What is one of the principles of consultative selling?
Find out what your clients need and try to fulfill it
What is NOT an example of a common promotion strategy?
Offer sales promotions for an unlimited amount of time
What should you do if a clients asks a question about a product and you do not know the answer?
Say that you do not know and would love to find out
What is the BEST wat to retain clients to ensure a steady stream of business?
Provide personal attention
How soon after starting a client on a new home care regimen should you call to check on them?
Within 48 hours
What is NOT a factor that commonly causes sales to increase or decrease/
Product ingredients
How are weekly and monthly financial reports commonly used?
To gauge promotional efforts
What is NOT something Esthetician do when they accept selling as a professional responsibility?
Make clients feel distrustful
Where can you find information about a manufacturers philosophy?
Manufacturers brochures and pamphlets
What is NOT a way in which skin care professionals promote good public relations
Places ads in local newspapers
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