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Which of the following was NOT a challenge Eastern Mountain Sports was facing in its management information systems and decision making?
Data was not being acquired by the proper channels.
Which of the following statements best describes the business value of improved decision making?
Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values.
When there is no well-understood or agreed-on procedure for making a decision, it is said to be:
The type of decision that can made by following a definite procedure is called a(n) ________ decision.
Which type of decision is deciding whether to introduce a new product line?
Which type of decision is calculating gross pay for hourly workers?
The decision to approve a capital budget is an example of a(n) ________ decision.
The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions.
Checking store inventory is an example of a(n) ________ decision.
Simon's description of decision making consists of which four stages?
Intelligence, design, choice, and implementation.
Which phase of decision making finds or recognizes a problem, need, or opportunity?
The five classical functions of managers are planning, organizing, deciding, controlling, and:
In contrast to the classical model of management, behavioral models see the actual behavior of managers as being more:
Behavioral models of managers find that, from observation, managers:
Typically work in a fragmented manner, with only 10% of activities exceeding an hour in duration.
Mintzberg's classification of managerial roles outlines which three main categories?
Interpersonal, informational, and decisional
The role of liaison falls into which of Mintzberg's managerial classifications?
The role of entrepreneur falls into which of Mintzberg's managerial classifications?
According to Mintzberg, managers in their informational role act as:
Nerve centers of the organization
Which of the following managerial roles is NOT supported by information systems?
As discussed in the chapter text, the three main reasons that investments in information technology do NOT always produce positive results are:
Information quality, organizational culture, and management filters
The concern that data values of an information source fall within a defined range reflects which quality dimension of information?
The concern that the structure of data is consistent within an information source reflects which quality dimension of information?
MIS typically produce:
Fixed, regularly scheduled reports based on data extracted from the organization's TPS.
An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of:
Which type of information system supports decision-making by enabling users to extract useful information that was previously buried in large quantities of data?
The components of a DSS are the:
Database, software system, and user interface
A system that uses data mining to guide senior marketing executive's decisions about customer retention can be categorized as a(n):
A DSS database is a collection of:
Current or historical data from several applications or groups
The chapter case discussing overbooking on airlines illustrates that:
Organizational and people challenges may defeat a relatively successful technological solution
The chapter case discussing Dick's Sporting Goods stores illustrates the use of:
DSS to enable greater supplier intimacy
Which type of model asks what-if questions repeatedly to determine the impact on outcomes of changes in one or more factors?
Which type of model is used to help managers use historical data to estimate future conditions and sales figures resulting from these conditions?
You would use an optimization model to:
determine the proper mix of products within a given market to maximize profits.
Backward sensitivity analysis software is used for:
A pivot table is a:
spreadsheet tool that displays two or more dimensions of data in a convenient format
Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps?
Dell Computer's online that tools allow users of their Web site to customize and order a new PC are a type of:
As discussed in the chapter case, the system used in South Carolina to estimate and map the regional damage and losses resulting from an earthquake was a type of:
Saturn.com's "Build Your Own" feature, allowing customers to select the trim, transmission, engine, and other features of a car model is an example of a:
implement structured methods for organizing and evaluating ideas.
An essential component in the ability of GDSS to contribute to a collaborative environment is:
the guarantee of user anonymity.
enable increasing a meeting size without reducing productivity.
The information system used by Caesar's Entertainment, which combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements, impact analyses, is an example of:
The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method.
Which of the following features of an ESS displays traditional financial metrics with measurements from additional perspectives, such as customers, or learning and growth, on a single screen?
A system that displays performance overviews of the firm in an easy-to-read graphical interface, along with the ability to drill down into fine-grained sales data can be categorized as a(n):
have the ability to drill down into lower levels of detail.
The easy use of graphics in an ESS allows the user to:
look at more data in less time with greater clarity.
Executives need a wide range of ________ as well as internal data.
A well-designed ESS will allow management to:
Have greater span of control, assign lower levels of management greater control, reduce their need to review lower levels of operation (ALL OF THE ABOVE).
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