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On average, private sector IT projects underestimated budget and delivery time of systems:
scope, time, cost, quality, and risk.
The major variables in project management are:
the corporate strategic planning group
At the top of the management structure for information systems projects in a large company is:
The ________ is directly responsible for the individual systems project.
IS steering committee
The ________ reviews and approves plans for systems in all divisions.
The ________ consists of systems analysts, specialists from the relevant end-user business.
the development of DSSs and ESSs
A CSF approach to establishing an enterprise's information requirements is especially suited for:
information systems plan
A road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implementation plan, and the budget is called a(n):
interview a small number of top managers to identify their goals and criteria for achieving success.
The principle method used in CFS analysis is to:
distinguish between organizational and individual CSFs
In CFS analysis, it is important to:
inventory all of the organization's information systems projectsand assets.
The central method used in a portfolio analysis is to:
limit work to those projects with great rewards
In using a portfolio analysis to determine which IT projects to pursue, you would:
Which method is used to develop risk profiles for a firm's information systemprojects and assets?
perform a weighted comparison of the criteria used to evaluate a system.
The central method used in a scoring model is to:
any low-benefit projects.
You have been hired by a pharmaceutical company to evaluate its inventory of systems and IT projects. Which types of projects would be best avoided?
Which method is used to assign weights to various features of a system?
lengthy discussions among the decision-making group
The criteria used for evaluation in a scoring model are usually determined by:
Improved asset utilization, increased organizational learning, and improved operations
________ are all intangible benefits of information systems.
Reduced workforce, lower outside vendor costs, and increased productivity
________ are all tangible benefits of information systems.
return on invested capital
The worth of systems from a financial perspective essentially revolves aroundthe issue of:
Increased products and sales and reduced costs in production and operation (BOTH A AND D).
When using a capital budgeting method in measuring the worth of an information system, which of the following related costs would you use to assess the cash inflow?
right to purchase an asset a later date at a strike price.
In working with ROPMs and options valuation, a financial option is a(n):
internal rate of return
The principal capital budgeting models for evaluating information technology projects are the payback method, the accounting rate of return on investment (ROI), the netpresent value, and the:
initial expenditures on IT projects are seen as creating the rightto pursue and obtain benefitsfrom the system at a later date.
ROPMs value information systems similar to stock options, in that:
the real option pricing model.
To best evaluate, from a financial standpoint, an IT investment whose benefits cannot be firmly established in advance, you would use:
project size, project structure, and the level of technical expertise.
The level of a project's risk is influenced primarily by:
the required technical expertise.
The project risk will rise if the project team and the IS staff lack:
The organizational activities working toward the adoption, management, and routinization of a new information system are called:
formulation of capital budgeting models
Which of the following is NOT one of the activities of the systems analyst?
inadequate user training
One example of an implementation problem is:
must be addressed in all systems development.
According to your reading of the chapter, change management is a process that:
are oriented to facilitating organizational tasks and solving business problems.
Users prefer systems that:
Backgrounds, interests, and priorities. (ALL OF THE ABOVE)
The communications gap between users and systems designers is created by their differences in:
a business process redesign project that restructures workflow and responsibilities.
Which of the following types of projects is most likely to fail?
integrating legacy systems
Which of the following is NOT a responsibility of effective change management?
Internal integration tools, external integration tools, and formal planning tools and formal control tools. (ALL OF THE ABOVE)
Which of the following tools would you use to control risk factors in an information systems project?
enable a project to have sufficient technical support for project management and development.
Internal integration tools:
hold frequent project team meetings
An example of using an internal integration tool would be to:
enable a project manager to properly document and monitor project plans
Formal planning and control tools:
consist of ways to link the work of the implementation team with users at all organization levels.
External integration tools:
include user representatives as active members of the project team
An example of using an external integration tool would be to:
Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it?
To review a project's tasks and their interrelationships, you would use a:
formal planning and control tools
Which type of tool helps project managers identify bottlenecks in project development?
As discussed in the chapter case, which of the following difficulties proved the most challenging to the CDC in the implementation of its BioSense system?
organizational impact analysis
Which of the following tools may help identify risk areas associated with employee acceptance of a new information system?
government regulatory compliance
Which of the following is NOT an organizational factor in systems planning and implementation?
separate sets of technical and social design solutions are developed and compared.
In sociotechnical design:
The most widely used project management software today is:
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