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Why is there generally a gap between IT personnel and business personnel?

All the above

What is the name of a company's internal IT department?

All the above

A competitive advantage is typically temporary, unless it is a first-mover advantage.


Why do students need to study information technology?

Information technology is everywhere in business

Broad functions of a CIO include all of the following, except:

Defining enterprisewide budgets

Which of the following is not one of Thomas Friedman's 10 forces that flattened the world?

Microsoft IPO

Common departments found in an organization include accounting, management information systems, operations management, and delivery.


What is a business-to-business (B2B) marketplace in which a single buyer posts its needs and then opens the bidding to any supplier who would care to bid?

Private exchange

Which of the following supports the primary value activities in the value chain?

Support value activities

Canada is ranked first in terms of egovernment efficiency IT metrics.


Which of the following do customer effectiveness metrics typically focus on?

All of the above

Which of the following is a type of efficiency IT metric?

Web Traffic

What is an entry barrier?

A product or service feature that customers have come to expect from organizations in a particular industry and must be offered by an entering organization to compete and survive

Which of the following is not one of Porter's Five Forces?

Threat of substitute buyers

What must an individual anticipating a successful career in business, whether it is in accounting, finance, human resources, or operations management, understand?

All of the above

Which country is ranked first in terms of egovernment effectiveness?


What types of metrics measure customer satisfaction?

Effectiveness IT metrics

What is eBay constantly benchmarking?

IT efficiency and IT effectiveness

What is a general name for the business function and academic discipline covering the application of people, technologies, and procedures to solve business problems?

Management information systems

Who is responsible for ensuring the security of IT systems and developing strategies and IT safeguards against attacks from hackers and viruses?

CSO (Chief Security officer)

An entry barrier is typically used to influence the rivalry among existing competitors.


Which of the following is considered information?

Best selling item by month

Understanding information technology begins with gaining an understanding of how businesses function and IT's role in creating efficiencies and effectiveness across the organization. How do typical businesses operate?

All of the above

Which of the following represents supplier power in Porter's Five Forces Model?

High when buyers have few choices of whom to buy from and low when their choices are many

What is a competitive advantage?

A product or service that an organization's customers place a greater value on than similar offerings from a competitor

Which of the following can an organization use to evaluate the effectiveness of its business processes?

Value chain

Which company, in the text, uses environmental scanning to determine everything from how well competing products are selling to the strategic placement of its own products?

Frito Lay

Which of the following represents the relationship between functional areas in a business?


Which information culture encourages employees across departments to be open to new insights about crisis and radical changes and seek ways to create competitive advantages?

Information-discovery culture

All of the following are part of Porter's Three Generic Strategies, except:

Business process strategy

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