Management Exam 1
Terms in this set (60)
After their first year of managerial experience, managers tend to:
Use more positive reinforcement
A ____ for a McDonald's fast-food restaurant would be responsible for placing orders for food and paper supplies and for setting up weekly work schedules.
Team leaders typically:
Manage internal and external relationships
A top manager for a management consulting firm would:
Establish a positive organizational culture that encourages employees to be passionate about their clients
In Great Britain, Nestlé introduced a candy bar called Yorkie with the slogan "It's not for girls!" The resulting furor over this sexist campaign required its British managers to spend a great deal of time in the role of:
The CEO of Camper Brand Shoes expects its designers to operate like a team when they create new shoe designs. Most of its designers do not have a background in fashion so it is important that each person shares his or her expertise. Each team has a leader who is responsible for:
Managing external and internal team relationships
As described by Mintzberg, a marketing manager who was hired by a manufacturer of plumbing fixtures to operate information booths would have the informational role of:
As the human resources manager for Spring Engineering and Manufacturing Corp. in Canton, Michigan, Kim Radeback had to find inexpensive ways to reward performing employees and bolster morale during a sales-flattening economic downturn. Radeback is an example of a:
According to Mintzberg, which role would a manager assume if she were trying to convince union members to accept a 25-cent-per-hour reduction in pay in order to keep the manufacturing plant open?
The chairs of the accounting, marketing, and communications departments at a typical university are assuming the roles of ____ because they supervise nonmanagerial employees.
First line managers
The ____ is the set of key values, beliefs, and attitudes shared by members of an organization.
Which of the following is NOT a dimension of the political/legal component of the general environment that governs and regulates business behavior?
Dofasco, Inc. is a different kind of steel company. Tiny by industry standards, the Canadian-based company has just 8,500 employees and a market cap of $2.3 billion. Dofasco operates with a close eye on the triple bottom line. In addition to tracking financial metrics, Dofasco also monitors its impact on society and the environment. As a result, the company has outperformed many of its biggest competitors. Despite a recent slump in the automobile industry, which accounted for 50 percent of its business, Dofasco ran at 100 percent capacity and finished as one of the only integrated steelmakers in all of North America to make a profit one year. Dofasco is also one of the only companies in the steel industry without a union, and its employees like it that way. Employee turnover at the company's main operation is less than one percent annually. Part of its low turnover rate is due to the company's concern about protecting its external environment. As the CEO of the company said, "One way to get happy employees is not to wreck their community in which they live."
Refer to Dofasco. The company's commitment to triple the bottom line and to keeping its employees happy is indicative of Dofasco's ____.
When using ____techniques to change organizational culture, the key to success is to choose behaviors that are central to and symbolic of the old culture that is changing and the new culture you want to create.
Behavioral substitution and behavioral addition
____ is a primary source of organizational culture.
The company's founder
In order to change an organizational culture, top management can persuade other managers and employees to perform a new behavior in place of an older one. This technique is called ____.
Companies doing a competitive analysis typically err by ____.
Doing an incomplete job of identifying competitors
Two homebuilders are building homes in nearby subdivisions. One is offering 2,500-square-foot homes with two-acre yards. The other is offering a similar size of house with quarter-acre yards. The builder offering the smaller lots cannot keep up with demand. The builder offering the larger lots has several unsold houses. The builder with the smaller lots most likely used ____ to determine what homebuyers desired.
Proactive customer monitoring
An increase in ____ can lead to opportunistic behavior in which one party benefits at the expense of the other.
A high degree of buyer or seller dependence can lead to ____ in which one party benefits at the expense of the other.
What does it mean when the text says that the U.S. Sentencing Guidelines use a "carrot and stick" approach?
The Guidelines offer lower fines to companies that take proactive steps.
Which of the following organizations are covered by the U.S. Sentencing Commission Guidelines?
Manufacturer of barbecue grills, a natural gas supplier, a chain of movie theaters, a grocery wholesaler
Which of the following statements about social responsibility and economic performance is true?
Social responsibility can sometimes create significant costs for a company.
All of the following are important factors in the creation of an ethical business climate EXCEPT ____.
Official approval of the company's ethics code by government regulators
The social responsiveness strategy that could be considered essentially a public relations approach is the ____ strategy.
____ stakeholders are groups, such as shareholders, employees, customers, suppliers, governments, and local communities, on which the organization depends for long-term survival.
A company implementing a(n) ____ strategy would demonstrate the greatest willingness on the part of the company to meet or exceed society's expectations.
Which of the following statements about ethics is true?
Ethics is the set of moral principles or values that defines right and wrong for a person or group.
What term describes the degree of concern people have about an ethical issue?
In May 2005, U.S. Attorney Michael J. Sullivan announced that the United States had settled civil claims arising out of a suit that alleged Oracle Corporation had violated the False Claims Act in connection with billing the federal government for software training services. The U.S. government learned about the overcharging from a former Oracle vice president. The vice president acted as a(n) ____.
At a canning factory, new employees were instructed never to wear loose-fitting clothes when working around the canning machine. What kind of a standing plan is described in this example?
Rules and regulations
An Australian manufacturer of surfboards wants to increase awareness of its brand in the U.S. market. A ____ plan to accomplish this objective might be to host a series of surfboard competitions in California .
Groupthink occurs in ____.
Highly cohesive groups where there is a great deal of pressure to agree with each other
After earning $8 billion in profit, Royal Dutch/Shell decided to strive to double its profits within the next five years. Which classical management function would be instrumental in achieving this goal?
Refer to Yuengling. Yuengling's objective to pay off its loan for a new $50 million brewery within five years was an example of a ____ goal.
____ is the process of choosing a solution from available alternatives.
Which of the following is an accepted method for tracking progress toward goal achievement?
Gathering and providing performance feedback
Who is responsible for the creation of tactical plans?
Planning is ultimately based upon ____.
Choosing a goal and developing a method or strategy to achieve that goal
Neither Chile nor Peru has a mass-market café culture, but that fact has not stopped Starbucks from trying to determine what can be done to make its coffee houses successful in those markets. By recognizing that people in these two South American countries do not drink coffee like people in the United States and that they should change this habit, Starbucks has begun a ____ process with problem identification.
Rational decision making
While ____ are tangible, ____ are not.
Distinctive competencies; core capabilities
Which of the following must be met if a firm's resources are to be used to achieve a sustainable competitive advantage?
Imperfectly imitable resources
A sustainable competitive advantage exists for an organization when other companies have tried unsuccessfully to duplicate the advantage and ____.
Those companies have, for the moment, stopped trying to duplicate the advantage
A(n) ____ strategy is a corporate strategy that addresses the question "How should we compete in this industry?"
____ are the targets that managers use to measure whether their firm has developed the core competencies that it needs to achieve a sustainable competitive advantage.
Strategic reference points
Refer to The Rolling Stones. What kind of positioning strategy does Rolling Stones, Inc. use?
According to the text, valuable, rare, imperfectly imitable resources can produce sustainable competitive advantage only if they are ____ resources.
An industry-level strategy that is best suited to changes in the organization's external environment is a(n)____.
Which of the following is NOT one of the five industry forces that determine an industry's overall attractiveness and potential for long-term profitability?
Existing complementary products
Specialized Bicycle Components, Inc. introduced the first major production mountain bike in 1980. Two-thirds of its profits come from the sale of mountain bikes. Specialized bikes have a large share of a fast-growing market. According to the BCG matrix, specialized mountain bikes would be classified as ____.
____ is the knowledge, tools, and techniques used to transform inputs into outputs.
Refer to Levi Strauss. In order to maintain a competitive advantage in the clothing industry, Levi had to create more efficient new methods of dealing with its suppliers. Its ____ began with discontinuing inefficient methods of suppliers and continued with substituting electronic networks for outdated systems.
Titleist has been manufacturing golf balls for several years, but each year it comes out with new golf ball designs. Titleist's development of the new Pro VI golf ball with a solid core designed to benefit players with high swing speeds is one example of how the manufacturer survives through ____.
A technology cycle occurs whenever there are major advances or changes in the ____ in a field or discipline.
Knowledge, tools, and techniques
A(n) ____ is the individual who is formally in charge of guiding a change effort.
When a U.S. automaker learned that it took longer than any other U.S. car manufacturer to assemble a vehicle, it purchased newer, more flexible manufacturing systems to replace its older ones. Which stage of the technology cycle did it enter?
Which of the following methods for managing resistance to change should only be used as a last resort or under crisis conditions?
Refer to Levi Strauss. Which of the specific techniques for dealing with resistance to change did Morgan use to convince the Asian suppliers that it was in their best interest to adopt the Develop Sources process?
Education and communication
Hewlett-Packard is currently exploring new products and markets through the development of digital imaging products in its plants in India, South Africa, and the United States. To jump-start this innovative process, Hewlett-Packard can ____ across all of its plants around the world.
Establish creative work environments
Refer to Gore. Gore's approach to innovation is to use frequent design iterations, frequent testing, regular milestones, multifunctional teams, and powerful leadership. This means it uses the ____ approach to innovation.