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MGT 429 Midterm Review
Terms in this set (102)
T/F To achieve successful performance and satisfaction on the job, employers and employees need to make appropriate person-job and person-organization matches.
T/F Organizations that pursue an overstaffing strategy can easily avoid layoffs
Person/organization match involves _______.
Matching people to organization values
HR and Staffing strategy primarily involves consideration of _________.
The mission, goals, and objectives of the organization.
The __________ is composed of workers who are developed extensively within the organization and are used on an ongoing basis
T/F The American workforce is increasingly made up of individuals over the age of 55.
What is a likely responses to labor surpluses?
Decreased mandatory overtime
T/F Markov analysis is an ideal tool for small employers who wish to forecast future employment supply levels.
T/F A flexible workforce is nearly always less expensive than a core workforce because the flexible workforce often receives lower pay and benefits.
Affirmative action plans often include _______.
Recruiting in media frequently accessed by underrepresented demographic groups.
T/F It is most practically useful to use selection predictors that are not strongly correlated with one another.
T/F Utility analysis is a good tool for developing highly accurate estimates of the dollar value of selection methods.
The practical significance of a predictor is _______
The degree to which it increases the accuracy of predictions of job success
A _____ is an applicant who is assessed as unlikely to succeed, but who would have been successful if hired.
A system that involves several stages of tests, and in which some applicants are eliminated from consideration of each stage is called ____.
A multiple hurdle system
T/F It doesn't really matter whether companies use objective or subjective measures of applicant characteristics, because they nearly always give the same result.
Standardization involves making certain that al test takers receive the test ____.
In the same context
____ is an assessment of how likely it is that an observed relationship is due to chance.
T/F If a group of managers at a restaurant observing a trainee process an order disagree about whether the trainee did a good job, these observations have low reliability.
The process of administering a selection tool to current employees to see whether the measure differentiates good v. poor performers is called _____.
Which of the following is the first stage of an effective recruiting process?
Define recruitment goals
T/F As a result of web-based recruiting, many companies are faced with far too many applicants, rather than too few
Most evidence suggests that new hires acquired through employee referrals are usually not ____
As likely to turnover as those recruited through other means
A realistic job preview is a system for recruiting that tells applicants ____?
About the good and bad parts of a job
T/F Generally, researchers believe that applicants are more interested in the characteristics of the jobs being offered than they are in the characteristics of the recruiters or the recruiting process
T/F Two key advantages of hierarchical mobility paths are that they are well-defined and comparatively easy to administer
T/F Targeted recruiting systems are not a very good way to select individuals for jobs with very specific skill requirements
The major disadvantage of closed internal recruitment is _____.
It may miss out on hidden talent within the organization
T/F When news of internal job openings is spread primarily by word of mouth, there is a danger than women and demographic minorities will be excluded from the recruiting pool.
Which of the following interventions are most likely to reduce problems related to the "glass ceiling" in management?
Additional mentoring and training for women and minorities
An employees ease of leaving an organization is reduced when _____.
Employees are highly embedded in the organization and community.
T/F Employees who are leaving are usually eager to provide detailed explanations of why they are quitting, because it gives them an opportunity to "vent".
The costs of replacing ees due to voluntary turnover usually include ________.
Recruiting and selection costs
To attract and retain employees, it is best to use rewards that are ________.
T/F Performance appraisal is an assessment of ee success in reaching goals and suggestions for improvement in the future.
Which of the following is true about a learning organization?
In a learning organization, employees learn from failure and from successes
The strategic training and development process begins with _______.
Identifying the business strategy
The final step of the strategic training and development process involves _____.
Identifying measures or metrics
______ typically included information on the customers served, why the company exists, what the company does, the value received by the customers and the technology used
Which of the following is not one of the four major components of the balanced scorecard?
A SWOT analysis is typically conducted in the _____ step of the strategic training and development process.
Business strategy formulation and identification
_________ involves examining a company's operating environments to identify opportunities and threats.
Which of the following is true with regard to SWOT analysis?
A SWOT analysis provides a company the information needed to generate several alternative business strategies and make a strategic choice
Business-level outcomes chosen to measure the overall value of training or learning initiatives are referred to as ______.
The _____ considers four different perspectives: customer, internal, innovation and learning, and financial
________ refers to the company's decisions regarding where to find employees, how to select them, and the desired mix of employee skills and statuses
Which of the following is not one of the major business strategies discussed in the text?
Companies that emphasize innovation and creativity are labeled as _________.
In _____ financial and other resources are not available for development, so companies tend to rely on hiring talent from the external labor market.
_______ involves examining a companys' operating environment to identify opportunities and threats
T/F The first step in the strategic training and development process is to identify metrics to determine if training will be successful
T/F Training for contract employees would focus on sharing expertise and team training
Which of the following statements is true of needs assessment?
The role of the needs assessment is to determine if training is the appropriate solution
_____ involves determining whether performance deficiencies result from lack of knowledge or skills.
A primary disadvantage of using ____ in the needs assessment process is that the data obtained may lack detail.
T/F It is important to assess trainees' level of cognitive ability during the needs assessment process because cognitive ability is the person characteristic that most strongly impacts trainees' confidence to learn.
T/F Determining a job's cognitive ability requirement is part of the task analysis process.
Which of the following statements is true about the differences between training and development?
Training focuses on preparing employees for current jobs, but development prepares them for other positions.
T/F High potential employees should not participate in mentoring and coaching.
T/F By making a succession planning list public, high-potential employees who are not interested in other positions can communicate their intentions
Which of the following is not measured by the Myers-Briggs Type Inventory (MBTI)?
Emotional stability v. neuroticism
_____ refers to the use of information by employees to determine their career interests, values, aptitudes, and behavioral tendencies.
The pre-training phase primarily involves _____
Preparing, motivating, and energizing trainees to attend the learning event
If training emphasizes total group discussion with limited presentation and no small-group interaction, a _______ seating arrangement will be most effective
________ review meetings are meetings between a manager and employee, during which the strengths and weaknesses of the employee's performance are discussed and improvement goals are agreed upon.
A request for proposal (RFP) is a document mainly used to identify ______
Potential vendors and consultants for training services
In training, the greatest level of support that a manager can provide is to ______
Participate in training as an instructor
A(n) _____ is a written document that includes the steps that a trainee and manager will take to ensure that training transfers to the job.
T/F The traditional classroom - type arrangement is good for role-play exercises that involve trainee working in groups of two or three
T/F Lesson plans are typically more detailed than design documents
T/F When a series of steps must be followed in a specific way to complete a task successfully, then training should be designed with an emphasis on far transfer
T/F Companies experience loss of explicit and tacit knowledge when older employees retire.
Which of the following statements is true of training?
It is important to realize that for training to be effective, both learning and transfer of training are needed
_______ relates to the learner's decision regarding what information to attend to, how to remember, and how to solve problems
T/F In the context of adult learning theory (andragogy), group discussions would likely be less appropriate than the traditional lecture method.
T/F Open skills are those that are to be identically produced by the trainee on the job
T/F Identical elements are more appropriate for open skills as opposed to closed skills
_____ focuses on context dependent knowledge and skills learned via social media and informal interactions through others
Social contextual learning
_____ is an example of a context - based learning method that is guided by companies
Which of the following is a presentation method of training?
Which of the following methods allows employees to take responsibility for all aspects of learning, including when it is conducted and who will be involved in it?
Vicarious reinforcement is most relevant to ______
Which of the following statements is true of technology's influence on training and learning?
New technologies give employees access to and control of their own learning through relationships and collaborations with others
Which of the following is a disadvantage of online learning?
Some trainees may not be motivated to learn through technology
The use of social media as a learning tool will be ineffective in a company that ____
Requires centralized decision making
Which of the following is an advantage of simulations?
Simulations can safely put employees in situation that would be dangerous in the real world
___ are used as a support tool that employees refer to when they have problems or decisions that they feel exceed their current knowledge and skills
T/F New training technologies are unlikely to totally replace face-to-face instruction
T/F Interactive video is ineffective for trainees to learn technical and interpersonal skills
T/F With respect to maximizing the benefits of learner control, programs should allow trainees to control the amount of feedback they receive
T/F Virtual worlds are ineffective for teaching interpersonal skills such as time management and leadership
T/F Although development costs for technology-based training programs are high, costs for administering these programs are low.
____ refers to the process of collecting the outcomes needed to determine whether training is effective
The evaluation process ideally begins with ____
Conducting a needs analysis
Typically, ___ are used to assess cognitive outcomes
Pencil and paper tests
Which of the following statements is true of random assignment?
It assigns employees to a training program without considering their individual differences
Evaluation designs without pre test or comparison groups are most appropriate when ____.
A company is only interested in whether trainees have achieved a certain proficiency level
T/F Pilot testing refers to the process of previewing the training program with potential trainees and managers.
T/F Improved self-efficacy beliefs relate to an affective learning outcome.
T/F Negative transfer is evident when learning occurs, but on the job behavior is lower than pre training levels
T/F It is necessary to limit return on investment ROI analysis to certain training programs as it can be costly
T/F Once the costs and benefits of the training program are determined, ROI is calculated by dividing costs by benefits
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