COMM2 - Chapter 11
Terms in this set (15)
A lose-win conflict style in which the communicator submits to a situation rather than attempts to have his or her needs met.
avoiding (conflict style)
A lose-lose conflict style in which the parties ignore the problem at hand.
avoiding (relational style)
A stage of relational deterioration immediately prior to terminating in which the parties minimize contact with one another.
A conflict management style that seeks win-win solutions.
A win-lose approach to conflicts that seeks to resolve them in one's own way.
complementary conflict style
A relational conflict style in which partners use different but mutually reinforcing behaviors.
An approach to conflict resolution in which both parties attain at least part of what they wanted through self-sacrifice.
An expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from the other party in achieving their goals.
An unacknowledged repeating pattern of interlocking behavior used by participants in a conflict.
Similar to passive aggression.
An indirect expression of aggression, delivered in a way that allows the sender to maintain a facade of kindness.
A criticism or demand that threatens the face of the person at whom it is directed.
parallel conflict style
A relational conflict style in which the approach of the partners varies from one situation to another.
relational conflict style
A pattern of managing disagreements that repeats itself over time in a relationship.
symmetrical conflict style
A relational conflict style in which both partners use the same tactics.