Banking Operations Semester Test QUESTIONS Review

STUDY
PLAY
The following elements are part of a professional image:
Behavior & attitude; speech & dress; nonverbal behavior
You should display _____________ during an interview.
self confidence
In American we have a ___________ banking system.
dual
This organization offers educational programs for the banking industry:
American Institute of Banking
A man can never go wrong wearing ____________ in a professional work environment.
white shirt & tie
Before you react to a situation you should ________________ and ________________.
breath, relax
As a teller, your _______________ are seen just as much as your _____________.
hands, face
You are a "______________" therefore you should _____________ yourself effectively as possible.
package, market
Almost ___________ of the workforce in American does not have an adequate breakfast.
1/2
Lateness _____________ be prevented.
can
Tellers have the most ______________ with customers.
direct contact
The banking industry is dependent on skills that are simply _______________ to sexual attributes.
unrelated
When you are in a social business situation you should _________ drink excessively.
NOT
Good _____________________ is good business
conversation
When cashing a check ask for a customer's identification with a _________________.
signature
People ______________ because they think they are smarter than everyone else.
embezzle
A teller can be ___________________ by a pushy forger
distracted
Deceptive bills are more likely to be ___________________.
engraved
The invention of the ___________________ makes counterfeiting easier today.
color copier
Waving at the bank manager and striking a conversation with the teller in which he mentions his friendship with the manager is a way to ___________ a teller.
distract
The Federal Reserve Bank of the United States is responsible for ____________ of U.S. Currency
printing
All U.S. Currency has a ________________ on one side and an image of either a national building or a historical event on the other side.
portrait
All U.S. Currency has a specific __________ number on the lower left side and the upper right side of the portrait.
serial
All U.S. Currency has ______________________fibers.
red & blue
Except for the __________________bill, major changes are being made to the other bills of U.S. Currency.
one dollar
Redesigning the currency makes it more difficult to _________________ the bill.
counterfeit
Federal Reserve Banks accept ____________ currency, but they do not accept _____________________ currency.
unfit, mutilated
Breaking the ___________ verifies that the teller has counted the currency.
strap
The _____________________ accepts the loss for the counterfeit currency.
customer
Bait money is handed out during a ___________________.
robbery
Inside the cash drawer is the _____________.
alarm
When counting currency and coins, the teller should always count the money in the presence of the ___________________.
customer
Currency becomes mutilated by _____________, water, and chemical damage.
fire
Shred bank documents instead of just ___________________ them in the trash.
throwing
Do NOT use your ____________________________________ number on your checks.
social security
As a teller, you should not inform your family and friends about the security systems and ________________ of the bank.
procedures
As a teller, you should help the police in the ____________________ of a robbery.
investigation
A vault is a ___________________ device.
protective
Robbers are usually _______________.
male
Personal and business checks are the most ___________________.
common
A ____________ endorsement is when a check is transfer to another specified party.
full
A ___________ ____________ pack resembles a regular pack of strapped bills.
tear gas
The primary object for a teller during a robber is to get the robber out of the bank as quickly as possible and keep ___________________________________ safe.
customers & staff
Other than money a robber takes ______________________________________.
human dignity
A check is an ___________________________, drawn upon a financial institution and payable on demand.
order to pay
One way to steal a check is to take it out of someone's
mailbox
_____ is an element of job success
Positive Attitude
A synonum for integrity is
honesty