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DECA KT PMK TEST 74-100

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Terms in this set (20)

Spreadsheet software

enables businesses to perform accounting and other mathematical functions

the theft of small sums of money or inexpensive items

the act of deceiving or cheating a business or an individual out of money or property

theft of goods by customers

theft through the use of force, violence, or fear

The buying process

a series of sequential steps taken by industrial or retail buying personnel to purchase goods and services

the process of planning and executing the conception, pricing, promotion, and distribution of ideas, goods, and services to create exchanges that satisfy individual and organizational objectives

The receiving process

all of the activities involved in accepting delivery of goods and preparing them for sale to customers

The selling process

a systematic approach to selling that consists of a sequence of selling phases intended to assist salespeople in achieving their goal of making a sale

the process or activity of producing goods and services wanted by consumers

a marketing function that is responsible for moving, storing, locating, and/or transferring ownership of goods and services

communicates information about goods, services, images, and/or ideas to achieve a desired outcome

Cooperative employees

do all the work they are assigned on time, and they are willing to work reasonable overtime or occasionally through lunch in order to get the job done

Emotional employees

tend to be oversensitive

Agressive employees

exhibit feelings of anger and disrespect for others