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5 Written questions

5 Matching questions

  1. Columns
  2. Reference Initials
  3. Complimentary Close
  4. Letter Address
  5. Memorandum (memo)
  1. a a written message used by individuals within an organization to communicate with one another
  2. b the closing or the farewell of the letter
  3. c the address to which the letter is being sent
  4. d information arranged vertically
  5. e indicate who keyed the document

5 Multiple choice questions

  1. the person to whom you are sending the memorandum
  2. a return that the application inserts automatically when you reach the end of a line
  3. authors cited in reports; are listed alphabetically by author surnames at the end of the report (often on a separate page) under the heading REFERENCES (or BIBLIOGRAPHY or WORKS CITED)
  4. indicates that another document is attached to a letter
  5. the author of the document

5 True/False questions

  1. Block Formatall parts of a letter (including paragraphs) begin at the left margin


  2. E-mailan electronic message used by individuals to communicate with one another


  3. Salutationthe greeting of the letter


  4. Bodya grid of rows and columns that intersect to form cells into which information can be typed


  5. Subject Linealerts the reader immediately to the content of the document