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CIS 300 - Test 2
Terms in this set (27)
What is a Business Process?
An ongoing collection of related activities that provide VALUE TO THE ORGANIZATION
What 3 elements comprise a Business Process?
What is the difference between Efficiency & Effectiveness?
Efficiency: Adding more value with less time & less resources
Effectiveness: Doing things that matter to the customer
How do IS's help execute Business Processes?
Provide information of due dates
Provide the means to do a task
T/F: Processes generate data?
True - Data is Dates, Times, Quantities, Etc.
What do IS's do with data generated through a process?
Captures and stores the process data (transaction data) to provide immediate feedback
What is "Monitoring Process Performance"?
IS that evaluates information and checks its' efficiency and effectiveness
What are the 2 levels of evaluations?
1.) Process Level
2.) Instance Level
What are the 4 measures of excellence?
1. Customer Satisfaction
2. Cost Reduction
Business Process Re-engineering
Business Process Involvement
Business Process Management
What is Business Process Re-engineering?
A radical redesign of an organization's business
Who created the idea of BPR?
Michael Hammer & James Champy - 1993
What is Business Process Involvement?
An incremental approach to move an organization toward business process centered operations
What is Sig Sigma?
A popular BPI
What are the 5 basic phases of BPI?
1. Define a problem
BPR vs BPI
High risk/high cost
high failure rate
low risk/low cost
What is Business Process Management?
Management systems used to manage multiple BPI's in a business
What are the components of a BPM?
Business Activity Monitoring
What is social BPM?
Technology that enables employees to collaborate across internal & external parts of a company
What are Market Pressures?
Changing nature of workforce
Powerful Customers (coupons etc)
What is globalization?
Business forces us to look at things on a global scale
What is the 3 step history of Globalization?
2. 1800-1900 (Focus: companies Driver: multinational companies)
3. 2000-present (Focus: groups/individuals Drivers: Flatteners)
What is Cross Functional Processes?
No single functional area is responsible for a business process
Business Process Management Suite
What is a BPMS?
An integrated set of applications used for BPM
THIS SET IS OFTEN IN FOLDERS WITH...
TIA Chapter 13
TIA chapter 12
CIS 250 Test 2
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