Upgrade to remove ads
Only $2.99/month

Chapter 4

Terms in this set (42)

What should a call-taker do if a call comes in about an issue the fire department does not handle?
Transfer, direct, or refer the caller to the appropriate agency
________________ are useful for review of the telecommunication center's performance
Telecommunication center voice recorders
What is the third step in the five-step process of receiving and dispatching an emergency call?
Classification and prioritization (1. call receipt 2. location validation 3. classification & prioritization 4. unit selection 5. dispatch)
Which NFPA standard contains a complete list of qualifications for telecommunicators?
NFPA 1061
What is the term for communications center dispatchers?
Telecommunicators
What is the correct term for radio system permanently mounted in a building?
Base station
What does the "D" stand for "CAD"?
Dispatch
What does the "A" stand for in "PSAP"?
a. Answering
The generally accepted time for a unit to be dispatched after a communications center received a call is _____ seconds or less.
60
What is the term for a radio that transmits and receives on different frequencies?
a. Duplex
What does the automatic location identification (ALI) system rely on to be effective?
An accurate and current database
How has the widespread use of cellular phones affected the automatic location identification (ALI) feature of the enhanced 911 systems?
ALI may be unable to provide a specific location.
What is the function of an automatic vehicle locator system?
Track apparatus location via GPS
The American with Disabilities Act requires that communications centers be able to receive calls by which medium?
Text message
What does the "D" stand for in "ADA"?
Disabilities
The ______________ is a primary factor in determining which units to send to an incident.
incident location
What critical piece of information is required by the telecommunicator to initiate a dispatch?
Nature of the situation
What does the "A" stand for in "CAD"?
Aided
What is the term for a phone line that connects two predetermined points?
Direct line
There are ___ major steps in processing a report of an emergency.
5
Which statement about a wireless phone calling 911 is correct?
a. Callers may report emergencies without knowing the location.
b. The call is routed to a national center, resulting in considerable delay in their receipt by the local telecommunications center.
c. The calls are automatically prioritized to the rear of the queue.
d. Enhanced 911 system features eliminate the problem of location the caller.
Callers may report emergencies without knowing the location
How does the Canadian emergency reporting system differ from the 911 system used in the United States?
The U.S. and Canadian systems are essentially the same
Approximately what percentage of the United States and Canada has access to a 911 system?
90
What is the second step in the five-step process of receiving and dispatching emergency calls?
Location Validation (1. Call receipt 2. Location validation 3. Classification & prioritization 4. Unit selection 5. Dispatch)
What happens if a CAD system detects that an invalid address is being entered?
It prompts the telecommunicator to ask the caller for additional information
What does the "N" stand for in "ANI"?
Number
What does the second "D" stand for in "TDD"?
Deaf
Telecommunicators should use _______ listening.
active
A _____ phone is designed for use by hearing-impaired persons.
Text
What are TDD and TTY?
Communication devices for hearing-impaired persons
A caller is connected directly to a telecommunicator through which device?
Call box
What is the term for a two-way radio that is permanently mounted in a vehicle?
Mobile radio
What is the usual response when a caller disconnects before full information can be gathered and the dispatcher cannot reconnect by calling the caller back?
Dispatch a police unit to check on the caller
The of number of emergency reports received from wireless phones is ______ those received from land lines.
About the same as
What does the "P" stand for in "GPS"?
Positioning
What is the correct term for the small two-way radios carried by individual fire fighters?
Portable radios
The NFPA standard requires that a communications center be equipped with ________.
Backup systems for all the critical equipment
Which agency licenses a fire department to operate a radio system?
Federal Communications Commission
Radio frequencies are designated in units of ______.
megahertz
What is the dispatcher's first responsibility?
Get the information needed to dispatch the appropriate units to the correct location
What is the function of the ANI feature of an enhanced 911 system?
Show the caller's phone number
A fire department communication center functions most like a(n) _________.
Brain
THIS SET IS OFTEN IN FOLDERS WITH...