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Chapter 1--The Exceptional Manager: What You Do, How You Do It

Chapter 1 of Management: A Practical Introduction (5e) by Kinicki/Williams. MGMT-3610, Professor Thomas Tang.
STUDY
PLAY
Organization
A group of people who work together to achieve some specific purpose
Management is defined as:
1. The pursuit of organizational goals efficiently and effectively by
2. Integrating the work of people through
3. Planning, organizing, leading, and controlling the organization's resources
Efficient
To be _____ means to use resources (people, money, raw materials, and the like) wisely and cost-effectively
Effective
To be _____ means to achieve results, to make the right decisions and to successfully carry them out so that they achieve organizational goals.
Efficient, Effective
Using a recorded "telephone menu" of options to answer customer calls is _____ for companies, but not _____, because most customers prefer a live agent.
Reward of Studying Management
Understanding how to deal with organizations from the outside
Reward of Studying Management
Understanding how to relate to your supervisors
Reward of Studying Management
Understanding how to interact with co-workers
Reward of Studying Management
Understanding how to manage yourself in the workplace
Reward of Practicing Management
You and your employees can experience a sense of accomplishment
Reward of Practicing Management
You can stretch your abilities and magnify your range
Reward of Practicing Management
You can build a catalog of successful products or services
Challenge to Being an Exceptional Manager
Managing for competitive advantage
Challenge to Being an Exceptional Manager
Managing for diversity
Challenge to Being an Exceptional Manager
Managing for globalization
Challenge to Being an Exceptional Manager
Managing for information technology
Challenge to Being an Exceptional Manager
Managing for ethical standards
Challenge to Being an Exceptional Manager
Managing for sustainability
Challenge to Being an Exceptional Manager
Managing for your own happiness & life goals
Competitive Advantage
The ability of an organization to produce goods or services more effectively than competitors do, thereby outperforming them
e-business
Using the Internet to facilitate every aspect of running a business
Implications of e-business
1. Far-ranging e-management and e-communication
2. Accelerated decision making, conflict, and stress
3. Changes in organizational structure, jobs, goal setting, and knowledge management
Sustainability
Economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs
The Four Principal Functions of Management
1. Planning
2. Organizing
3. Leading
4. Controlling
Planning
Setting goals and deciding how to achieve them
Organizing
Arranging tasks, people, and other resources to accomplish the work
Leading
Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals
Controlling
Monitoring performance, comparing it with goals, and taking corrective action as needed
Top Managers
Make long term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it
Middle Managers
Implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them
First-Line Managers
Make short-term operating decisions, directing the daily tasks of nonmanagerial personnel
Functional Manager
Responsible for just one organizational activity
General Manager
Responsible for several organizational activities
Levels of Management
Top, Middle, and First-Line
Areas of Management
Functional and General
Mintzberg's Findings
1. A manager relies more on verbal than on written communication
2. A manager works long hours at an intense pace
3. A manager's work is characterized by fragmentation, brevity, and variety
Three types of Managerial Roles
1. Interpersonal roles
2. Informational roles
3. Decisional roles
In their ____ roles, managers interact with people inside and outside their work units.
Interpersonal
In their _____ roles, managers receive and communicate information.
Informational
In their ____ roles, use information to make decisions and solve problems/take advantage of opportunities
Decisional
What are a manager's interpersonal roles?
Figurehead, Leader, Liasion
What are a manager's informational roles?
Monitor, Disseminator, Spokesperson
What are a manager's decisional roles?
Entrepreneur, Disturbance Handler, Resource Allocator, Negotiator
Entrepreneurship
The process of taking risks to try to create a new enterprise
Entrepreneur
Someone who sees a new opportunity for a product or service and launches a business to try to realize it
Intrapreneur
Someone who works inside an existing organization who sees an opportunity for a product or service and mobilizes the organization's resources to try to realize it
Being a(n) _____ is what it takes to start a business
Entrepreneur
Being a(n) _____ is what it takes to grow or maintain a business
Manager
Two Types of Entrepreneurs
Necessity Entrepreneurs and Opportunity Entrepreneurs
Necessity Entrepreneurs
People who must suddenly earn a living and are simply trying to replace lost income and are hoping a job comes along
Opportunity Entrepreneurs
Those who start their business out of a burning desire rather than because they lost a job
Technical Skills
The job-specific knowledge needed to perform well in a specialized field
Conceptual Skills
The ability to think analytically, to visualize an organization as a whole and understand how the parts work together
Human Skills
The ability to work well in cooperation with other people to get things done
One of the most valued traits in managers:
The ability to motivate and engage others
One of the most valued traits in managers:
The ability to communicate
One of the most valued traits in managers:
Work experience outside the United States
One of the most valued traits in managers:
High energy levels to meet the demands of global travel and a 24/7 world
Collaborative Computing
Using state-of-the-art computer software and hardware to help people work better together
Databases
Computerized collections of interrelated files
e-commerce
The buying and selling of goods or services over a computer network
e-mail
Text messages and documents transmitted over a computer network
Innovation
Finding ways to deliver new or better goods or services
Internal Locus of Control
The belief that you control your own destiny
Internet
The global network of independently operating but interconnecting computers, linking hundreds of thousands of smaller networks around the world
Knowledge Management
The implementing of systems and practices to increase the sharing of knowledge and information throughout an organization
Project Management Software
Programs for planning and scheduling the people, costs, and resources to complete a project on time
Telecommute
To work from home or remote locations using a variety of information technologies
Videoconferencing
Using video and audio links along with computers to let people in different locations see, hear, and talk with one another