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Management is defined as:
1. The pursuit of organizational goals efficiently and effectively by
2. Integrating the work of people through
3. Planning, organizing, leading, and controlling the organization's resources
To be _____ means to use resources (people, money, raw materials, and the like) wisely and cost-effectively
To be _____ means to achieve results, to make the right decisions and to successfully carry them out so that they achieve organizational goals.
Using a recorded "telephone menu" of options to answer customer calls is _____ for companies, but not _____, because most customers prefer a live agent.
The ability of an organization to produce goods or services more effectively than competitors do, thereby outperforming them
Implications of e-business
1. Far-ranging e-management and e-communication
2. Accelerated decision making, conflict, and stress
3. Changes in organizational structure, jobs, goal setting, and knowledge management
Economic development that meets the needs of the present without compromising the ability of future generations to meet their own needs
Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals
Make long term decisions about the overall direction of the organization and establish the objectives, policies, and strategies for it
Implement the policies and plans of the top managers above them and supervise and coordinate the activities of the first-line managers below them
Make short-term operating decisions, directing the daily tasks of nonmanagerial personnel
1. A manager relies more on verbal than on written communication
2. A manager works long hours at an intense pace
3. A manager's work is characterized by fragmentation, brevity, and variety
In their ____ roles, managers interact with people inside and outside their work units.
In their ____ roles, use information to make decisions and solve problems/take advantage of opportunities
What are a manager's decisional roles?
Entrepreneur, Disturbance Handler, Resource Allocator, Negotiator
Someone who sees a new opportunity for a product or service and launches a business to try to realize it
Someone who works inside an existing organization who sees an opportunity for a product or service and mobilizes the organization's resources to try to realize it
People who must suddenly earn a living and are simply trying to replace lost income and are hoping a job comes along
Those who start their business out of a burning desire rather than because they lost a job
The ability to think analytically, to visualize an organization as a whole and understand how the parts work together
One of the most valued traits in managers:
High energy levels to meet the demands of global travel and a 24/7 world
Using state-of-the-art computer software and hardware to help people work better together
The global network of independently operating but interconnecting computers, linking hundreds of thousands of smaller networks around the world
The implementing of systems and practices to increase the sharing of knowledge and information throughout an organization
Project Management Software
Programs for planning and scheduling the people, costs, and resources to complete a project on time
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