Terms in this set (45)
A category of information management software or programs designed for the large amount of information generated by an IT project is called _____.
A common tool for showing the distribution of a questionnaire or sampling results is a vertical bar chart called a(n) ____.
A ____ is a UML technique that visually represents the interaction between users and an information system.
use case diagram
A(n) ____ diagram shows the timing of interactions between objects as they occur.
A(n) ____ is a top-down representation of a function or a process.
Compared with traditional methods, when properly used, JAD can result in ____.
more accurate statement of system requirements,
better understanding of common goals,
stronger commitment to the success of the new system
Greater user involvement in the system development process usually results in ____.
more satisfied users
If an interviewee gives only short or incomplete responses to open-ended questions, a systems analyst should do which of the following ____.
switch to closed-ended questions
In a use case diagram, the user becomes a(n) ____, with a specific role that describes how he or she interacts with a system.
In a(n) ____ structure, which usually is based on interpersonal relationships, some people have more influence or knowledge than appears on an organization chart.
In a(n) ____, team members prepare to lunge at each other to achieve their objectives.
In addition to direct costs, systems developers must identify and document indirect expenses that contribute to the ____.
In an interview, ____ are questions that ask a person to evaluate something by providing limited answers to specific responses or on a numeric scale.
In an interview, ____ encourage spontaneous and unstructured responses.
In an interview, ____ limit or restrict the response.
In projects where it is desirable to obtain input from a large number of people, a(n) ____, such as that shown in the accompanying figure, can be a valuable tool.
Microsoft has developed a method for measuring a system's total costs and benefits, called ____, which is a framework to help IT professionals analyze and optimize IT investments.
One of the main activities in the systems analysis phase is ____ modeling, which involves fact-finding to describe the current system and identification requirements for the new system.
RAD relies heavily on ____.
Software such as Microsoft OneNote is a type of ____ software.
Project data management
Some ____, such as Microsoft Outlook, include a personal calendar, a to-do list, and powerful contact management features.
Supporters of neutral locations for interviews believe that it ____.
keeps interruptions to a minimum so people can concentrate fully
The kind of document shown in the accompanying figure starts with a heading, which should include all except which of the following ____.
a brief statement of purpose
The primary advantage of RAD is that ____.
systems can be developed more quickly with significant cost savings
The term ____ refers to a system's ability to handle increased business volume and transactions in the future.
The ____ is a widely used method of visualizing and documenting software systems design.
The ____ phase of the SDLC includes four main activities: requirements modeling, data and process modeling, object modeling, and consideration of development strategies.
To evaluate ____, a systems analyst needs information about projected future volume for all outputs, inputs, and processes.
Using a(n) ____, an analyst can show business functions and break them down into lower-level functions and processes.
When designing a questionnaire, all of the following are ideas to keep in mind: ____.
providing clear instructions that will answer all anticipated questions
arranging questions in a logical order
phrasing all questions to avoid misunderstandings, and use simple terms and wording
When preparing a checklist of specific tasks to observe and questions to ask, a systems analyst should consider ____.
asking sufficient questions to ensure a complete understanding of the present system operation
observing all steps in a transaction and noting the documents, inputs, outputs, and processes involved
talking to the people who receive current reports to see whether the reports are complete, timely, accurate, and in a useful form
examining each form, record, and report
When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a ____ might select every tenth customer for review.
When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a ____ could ensure the sample is balanced geographically by selecting five customers from each of four zip codes.
When preparing a representative sample from a list of 200 customers who complained about errors in their statements, a ____ might select any 20 customers.
When recording and documenting information, Microsoft Word can create _____.
When recording facts, a systems analyst should document the work by ____.
recording information as soon as it is obtained
recording findings in such a way that they can be understood by someone else
organizing documentation so related material is located easily
When studying an information system, examples of actual documents should be collected using a process called ____.
Which of the following is a general category of system requirements?
____ are especially important to a systems analyst who must work with people at all organizational levels, balance conflicting needs of users, and communicate effectively.
____ enable a systems analyst to identify a problem, evaluate the key elements, and develop a useful solution.
____ is a typical example of a system requirement for the control category.
The system must maintain separate levels of security for users and the system administrator
____ is a typical example of a system requirement for the input category.
Student grades must be entered on machine-scannable forms prepared by the instructor
____ is a typical example of a system requirement for the output category.
The contact management system must generate a daily reminder list for all sales reps
____ is a typical example of a system requirement for the performance category.
The student records system must produce class lists within five hours after the end of registration
____ is a typical example of a system requirement for the process category.
The equipment rental system must not execute new rental transactions for customers who have overdue tapes