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ISDS 3115 Test 2
Terms in this set (36)
(T/F) An improvement in quality must necessarily increase costs.
(T/F) One of the ways that just-in-time (or JIT) influences quality is that by reducing inventory, bad quality is exposed.
Which of the following is NOT one of the major categories of costs associated with quality?
(E.)None of the above; they are all major categories of costs associated with quality.
Members of quality circles are:
(E.)None of the above; all of the statements are false.
Pareto charts are used to:
(B.)organize errors, problems, or defects.
Which of the following is FALSE regarding control charts?
(D.)Values above the upper control limits imply that the product's quality is exceeding expectations.
(T/F) A process is said to be in statistical control when assignable causes are the only sources of variation.
(T/F) If the process average is in control, then the process range must also be in control.
(T/F) To measure the voltage of batteries, one would sample by attributes.
(T/F) The probability of rejecting a good lot is known as consumer's risk.
The purpose of an x-bar chart is to determine whether there has been a:
(A.)change in the central tendency of the process output.
Ten samples of a process measuring the number of returns per 100 receipts were taken for a local retail store. The number of returns were 10, 9, 11, 7, 3, 12, 8, 4, 6, and 11. Find the standard deviation of the sampling distribution for the p-bar chart.
(T/F) In process-focused facilities, utilization of facilities is low.
(T/F) An example of the postponement strategy for improving service productivity is having the customer wait until you have sufficient time to serve the customer.
Which of the following industries is most likely to have low equipment utilization?
One of the similarities between process focus and mass-customization is:
(D.)the variety of outputs.
Which of the following phrases best describes product focus?
(E.)high fixed costs, low variable costs
In the mass service and service factory quadrants of the service process matrix, the operations manager could focus on all of the following except:
(T/F) Design capacity is the theoretical maximum output of a system in a given period under ideal conditions.
The Academic Computing Center has five trainers available in its computer labs to provide training sessions to students. Assume that the design capacity of the system is 1900 students per semester and that effective capacity equals 90% of design capacity. If the number of students who actually got their orientation session is 1500, what is the efficiency of the system?
Adding a complementary product to what is currently being produced is a demand management strategy used when:
(A.)the existing product has seasonal or cyclical demand.
An assembly line has 10 stations with times of 1, 2, 3, 4, ..., 10, respectively. What is the bottleneck time?
(D.)18.18% of the throughput time
(T/F) The ratio of labor cost per day to productivity, in units per day, is the labor cost per unit.
Why is Northern Mexico used as a cluster for electronics firms?
The reason fast food restaurants often are found in close proximity to each other is:
(B.)location clustering near high traffic flows.
Which of these factors would be considered when making a location decision at the site level?
Which of the following is NOT among the eight determinants of revenue and volume for a service firm?
(C.)shipment cost of finished goods
(T/F) Process-oriented layouts typically have low levels of work-in-process inventory.
(T/F) One drawback of a product-oriented layout is that work stoppage at any one point ties up the whole operation.
A hospital's layout most closely resembles which of the following?
The fixed-position layout would be MOST appropriate in which of the following settings?
(C.)a cruise ship assembly facility
The typical goal used when developing a process-oriented layout strategy is to:
(E.)minimize the material handling costs.
(T/F) A waiting-line system with one waiting line and three sequential processing stages is a multiple-server, single-phase system.
Which of the following is an example of a finite arrival population?
(A.)copy machines in a copying shop that break down
An airline ticket counter, with several agents for one line of customers, is an example of which of the following?
(D.)multiple-server, single-phase system
Which one of the following is NOT a characteristic of a Model B or M/M/S system?
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