DECA Hospitality and Tourism Vocabulary
Terms in this set (73)
meeting the needs of guests with kindness and goodwill.
Food & Beverage Industry
businesses that prepare food for customers.
a period of time during which a person rests and is free from daily obligations.
a place to sleep for one or more nights.
any activity people do for rest, relaxation, and enjoyment.
business that physically moves people from one place to another.
travel people do as part of their jobs.
travel done for rest and relaxation.
a business that has only one location and one unit.
a business that has more than one location under the same name and ownership.
the right to do business using the brand and products of another business.
a business that provides overnight accommodations.
a name, logo, tagline, or any combination of these that distinguishes a product from its competitors.
a trip that includes several segments of the hospitality business, for one fee.
the day to day running of a hotel.
Why is the hospitality industry important to the economy?
It generates trillions of dollars and provides many jobs.
List the four segments of the hospitality industry
food service, lodging, recreation, and travel & tourism.
Word of-Mouth Publicity
informal conversation people have about their experiences with a business.
total customer experience with a business.
ability to put yourself in someone else's shoes and know how that person feels.
Why is it important for employees to be well groomed and clean?
The image of a hospitality business comes from the impression that is made by its staff.
season with the highest demand.
is a period when the economy is slowing down and doing poorly.
is a period when the economy is growing and doing well.
an item that reminds you of a place you have visited.
the act or practice of calling public attention to one's product and/or service, especially by paid announcements in newspapers and magazines, over radio or television, on billboards, etc.
is a sales technique whereby a seller induces the customer to purchase more expensive items, upgrades or other add-ons in an attempt to make a more profitable sale.
consists of all the people who could potentially buy what you are selling.
Commercial Food Service
a food and beverage business that competes for customers.
is a subgroup of a larger market with similar needs and wants for the product being sold.
is the market segment that you choose to market towards.
is a specific idea around which something is organized.
Full Service Restaurant
a restaurant in which customers are seated at big tables, give their orders to a server, and are served their food at the table.
is the process of changing raw foods into menu items.
a recipe that has been tested for its consistency.
recommending additional products or services to a customer while that customer is buying something else. A hotel reservations front desk might recommend a larger room.
the location in the room where food and beverage is available.
the people responsible for serving the food and beverages during the banquet.
private wrongdoing against another person.
rules and regulations that have been established by government agencies and have authority to enact and enforce business functions, including aviation, taxation, and commerce.
businesses that buy consumer goods or services and sell them to ultimate consumers.
Business Process Management
focuses on alignment by stressing innovation, flexibility, and technology in order to meet customers' needs.
everything that business uses to operate (i.e. equipment, capital, patents, brand names).
process of keeping financial records.
collected for purpose at hand (suggestion cards collected from guest).
collected by others (competitors' website, government documents, online industry report).
include slides, video, graphics, sound, colour.
illegal computer program that is used to disrupt computer processes, destroy computer programs, and access confidential business info.
consist of individuals or groups that work within a particular industry; benefits include networking opportunities, establishment of consistent industry standards, trade shows, and venues for members to further education within industry.
(i.e. hotel chain added to new line of hotels).
digital audio or visual programs that can be automatically/manually downloaded from Internet to customers' mp3 players or computers.
Social Bookmarking Websites
allow subscribers to post, tag, and rank links to articles, blogs, photos, and video online.
computer programs that block out unwanted information, such as junk emails.
one aspect of digital imaging which develops computer-generated ads and promotional materials and printing of those materials.
marketeers purposely encourage their customers to share information about business with others in community.
involves explaining what product is, what it does, and how it benefits consumer.
shows advertiser exactly way that ad will appear in print after it is typeset.
computerize storage for info. and facts; can be tracked down.
go-betweens (i.e. distribution channel members).
proportional part/share of fixed total amount.
written request to obtain supplies/ingredients.
data and programs waiting to be processed.
designed for distributing, searching, and retrieving documents over the Internet.
A company's legal debts or obligations that arise during the course of business operations. Liabilities are settled over time through the transfer of economic benefits including money, goods or services.
occurs when a scammer sends out an e-mail pretending to be a legitimate company, such as a credit-card company, in order to gain personal information. The phisher typically sends readers to a fake website that asks them to enter personal information, which can include credit card numbers, social security numbers, bank account numbers, etc. It's a good idea to be especially suspicious of any requests for personal information you receive online. Avoid giving out personal information unless you contact the company yourself.
a practice or arrangement by which a company or government agency provides a guarantee of compensation for specified loss, damage, illness, or death in return for a payment.
a practice in which manufacturers of goods or providers of a service gain exposure for their products by paying for them to be featured in movies and television programs.
a leadership style in which the leader dictates policies and procedures, decides what goals are to be achieved, and directs and controls all activities.
participants have shared values and goals, and have a broad agreement on specific issues and overall direction. Consensus implies that everyone accepts and supports the decision, and understands the reasons for making it.
involves a team guided by a leader where all individuals are involved in the decision-making process to determine what needs to be done, and how it should be done. The group's leader has the authority to make the final decision of the organization.
leaders try to give the least possible guidance to subordinates, and try to achieve control through less obvious means. They believe that people excel when they are left alone to respond to their responsibilities and obligations in their own ways.