MAN4143 Exam 2

Term
1 / 21
abusive supervision
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Terms in this set (21)
abusive supervision
refers to subordinates' perceptions of the extent to which supervisors engage in the sustained display of hostile verbal and nonverbal behaviors, excluding physical contact.
Task-oriented leadership
Focus is on goal-accomplishment
Relationship-oriented leadership
Focus is on helping followers feel comfortable with others, themselves, and the situation
Initiating structure
All about laying out how the work gets done and assigning activities.
oOrganize work
oDefine responsibilities
oSchedule work activities
Production orientation
The technical aspects of the job or how the job is going to get done.
o Production and technical aspects of the job
o How the job will be done
Concern for production
• Policy decisions
• New product development
• Workload
• Sales volume
Administrative skills
♣ Competencies needed to carry out the purposes & goals of the organization
• Planning
• Organizing work
• Coordinating work activities
The three specific administrative skills
-Managing people
-Managing resources
-Showing technical competence
o What are "resources"?
Anything needed to operate an organization
-Money, supplies, equipment, space, information, etc.
Interpersonal skills
-"People" skills/"Soft" skills
-Competencies that help a leader to work effectively with subordinates, peers, & superiors, to accomplish the organization's goals
Emotional intelligence-Understand his or her own emotions -Understand others' emotions -Apply this understanding to life's tasksThe three specific interpersonal skills-Being socially perceptive -Showing emotional intelligence -Managing interpersonal conflictConceptual skillsinvolve the thinking or cognitive aspects of leadership, such as concepts and ideasThe three specific conceptual skills-Problem solving -Strategic planning -Creating a visionSteps of problem-solving1.) Identify the problem 2.) Generate alternative solutions 3.) Selecting the Solution 4.) Implementing the solutionStrategic leaders-A leader needs to be able to think and consider ideas to develop effective strategies for a group or organization -Being strategic requires developing careful plans of action based on the available resources to achieve a goal •Must have: o The ability to learn o Capacity to adapt o Managerial wisdomVisionoA mental model of an ideal future state— ♣ "What could be"ClimateThe atmosphere of a team or an organization. It is defined as people's shared perceptions of the way things are in an organization -Rituals -Values -Procedures -AssumptionsA constructive climate?Atmosphere that promotes group members' satisfaction and achieving their personal bestArticulation-Know audience -Highlight intrinsic values -Use motivating and inspiring language o Say "we" and "our," not "I/me" and "my/mine"Implementation-Test of a good leader -Set high expectations -Requires continuous efforts