Milady Nail Technology Standard 7th Edition CH 4 communicating for success
communicating for success
Terms in this set (50)
Clients with a dramatic style generally
Choose nail designs that demand greater attention
Clients are coming to you for services and paying for your expertise, which means you need to-------every time they come to see you.
You can communicate three words, voice inflections,-------,body language, or visual tools.
When you believe in yourself, you trust your judgment,-------, and stick to what you believe is right.
Uphold your values
A fundamental factor in human relations involve a person since of
As the time for your review draws near, is recommended that you
Perform a self evaluation of your performance
At the end of an a evaluation performance review meeting
Thank the manager for the feedback and guidance
Many beauty professionals do not take advantage of the crucial communication opportunity with their supervisor to discuss their
A periodic review of an employee's behaviors and activities important to the salon is called
An employee evaluation
When interacting with the salon manager, you should
Be open to constructive criticism
This salon manager is generally the person with the most responsibility regarding the
Salon's over all operation
Regardless of whether or not you like someone, your colleagues are professionals who deserve
When interacting with your coworkers, it is recommended that you
Seek help from someone you respect when you are at odds with a coworker
Always remember that------is the best relationship builder.
Mutual respect, which transforms a good nail technician in to a--------and colleague, naturally flows.
Why is it best to avoid the use of slang?
The same word can have a different meaning across cultures.
When faced with an unhappy client in a situation where you are unsure of what to do, it is recommended that you call on--------or the salon manager for suggestions.
A more experienced nail technician
If a client has a problem with the service and you cannot change what she dislikes, you should
Honestly and tactfully explain why the problem cannot be fixed
If you get involved in a scheduling mixup, you should
Be polite and refrain from arguing
If you are running late and you know it will cause delays for later clients, it is recommended that you
Have the receptionist call or text the client, explain the situation, and ask if she would like to reschedule
If your tardy client arrives and you have the time to take her without jeopardizing other clients appointments, you should
Take her but let her know why in a pleasant manner
Many salon's set a limited amount of time that allow the client to be late before they require them to reschedule. What is the common time limit?
Your reactions to situations beyond your control, and your ability to---------in the face of challenges, are critical to being successful in a people profession.
Toward the end of the client consultation, you should counsel the client on the-------associated with a given nail style or services as well as salon and home maintenance commitment needed to keep their nails looking best at all times.
During the client consultation you should
Discuss the client's nail history
When using the 10-step consultation method, what should you do next after discussing the clients personal preferences?
Analyze the clients hands and fingertips
A primary purpose of the client consultation is to have a conversation that will clue you in on his or her needs and
Before the client gets to your station for consultation you should
Put out a variety of pictures showing the different nail shapes, lengths and designs
Which of the steps in the consultation process involves encouraging client to flip through your photo collection to discuss what they like and why?
Show and tell
A person who prefers the classic styling in clothing would likely want a--------with respect to her nails, make up, and hair.
Simple and sophisticated look
To help your client make choices that reflect a personal sense of style, it is recommended that you?
Research different fashion styles and determine which best suits the client
How much time is recommended that you set aside for the client consultation?
5 to 15 minutes
When you meet a client for the first time, you need to be?
Effective communication is defined as the act of?
Sharing information between two people or groups
Which of the following is not one of the golden rules of human relations?
Communicate from your head and problem-solving from your heart
A good way to handle the ups and downs of human relations is too?
Believe in yourself
People who create conflict most likely feel?
When we feel secure, we act in a------manner.
Effective human relations and communication skills build-------, accelerate professional growth, and help prevent misunderstandings in the workplace.
Lasting client relationships
Also known as (needs assessment), is the verbal communication with a client that determines his or her needs and how to achieve the desired results.
Client consultation form
A questionnaire used to gather information about the clients needs, history, and Preferences; filled out before the clients first service is performed at the salon.
The act of sharing information between two people or groups of people so that information is understood.
A periodic assessment of an employee's skills, attitudes, and behaviors, and how they are used andperceived in the work setting.
Listening to clients in then repeating, in your own words, what you think the clients telling you.
The client consultation form can best be described as a?
The client consultation form typically does not ask?
The client's age
The client consultation form is also sometimes called?
An intake form
You should perform a client consultation?
To some degree, as part of every service
When should you do the client consultation?
Before the service starts
When a new client visits the salon for the first time, you should?
Take him/her on a quick tour of the facility