DECA Principles of Business Administration
Terms in this set (100)
True in legally binding contracts
Clearly outlines both sides of an agreement
Policy that influenced by environmental law
Drinking water must meet state, provincial and federal quality standards
True of corporations
Function independently of their owners
Question to ask of valid sources
Is the information up to date?
Statement regarding company policies
Company policies identify general company rules
Asking questions is important
Can clear up misunderstandings
Common nonverbal cue interpretation
Fidgeting can signal nervousness or impatience
When you're evaluating an idea objectively
Consider potential problems
Effectively contribute to a group discussion about a foriegn topic
Ask questions to clarify what someone else is saying
Giving a presentation based on a timeline
A visual representation of the budget that shows parts in relation to the whole
Send a message about a change in insurance policy
Through a memo
Writing a business letter to someone you don't know
Use, Dear (insert full name)
When writing a persuasive letter begin with
A provocative question
An effective executive summary
Is written for people who don't read the entire document
Participating effectively in a staff meeting
Sharing your opinion on each topic
What to do when a customer is being difficult or demanding
Continue to treat a customer with respect
What to do when doing business with clients from another country
Research the culture and history of the people you are doing business with
How to reassure difficult customers
Show customers that you are on their side
Places the company and the consumer interact
Going to the same store everytime no matter the prices
Going to the same store every time because the grocers help carry bags to your car
Prices go up and people don't purchase service/good
Meeting a goal to meet product standards so customer complaints and returns will be minimal
Companies use this to get information to keep track of fashion trends
A helpful, facilitative manager that doesn't insist on rigid job descriptions and focuses more on outcomes than traditional business functions
Characteristic true of a private enterprise system
Businesses are free to choose what they wish to produce
Risk that can be covered by insurance
A car accident
What type of government controls the FDA?
How do unions benefit businesses?
They help save businesses time by recruiting employees
An activity that is part of the primary stage of production
Typical result of price instability
It becomes difficult for consumers to plan ahead
T or F: A trough can be seen as a good sign for the economy
True; hitting rock-bottom can imply that recovery is on the way
Which type of culture tends to place a high value on using verbal communication and saying what you mean (i.e. Western societies)
True of emotional intelligence
It helps you manage your emotions
What should you do to assess your personal strengths and weaknesses?
Get input from other people
A good way to show initiative at work
Volunteering to stay late to finish a project
Not calling in sick when you aren't because you have work
Why are optimists more responsible than pessimists?
They don't blame others for their mistakes
You give constructive criticism in a _______ manner
If you work hard, "find your own way", and receive credit for your own accomplishments you are illustrating...
What is an appropriate topic to bring up with coworkers at lunch?
TV show you watched last night
During a meeting understanding what the client says, repeating what the client says and asking for clarification when confused and also concentrating on clients words is an example of....
Dressing in sweatpants when your coworkers dress up and your boss finds this is inappropriate is caused by...
Unclear boundaries for behavior
When your team works well together and you're "all in this together" what do you benefit from?
In a consensus-building group, the facilitator is the person who...
Keeps the discussion on track
The first step to becoming a leader is...
Believing you can do it
If someone wants to have the best business in town; is it a goal or a vision?
A vision: It's long-term, overarching and inspirational
If you like rules, directions, and close supervision you would work best with...
An authoritarian manager
To find out how much your money will be worth in a year in the bank you need to know the...
Used by furniture or appliance retailers as a form of short-term credit. "90 days same as cash" means a customer can purchase an item as they would if they had all the cash with the cash benefits and doesn't charge interest as long as you make your payments
What is a measurable goal?
A goal that can be counted or assessed in a way that shows real progress (using specific facts)
What is one way you can prevent identity theft?
Memorize your social security number and keep your card at home
When do you file a tax form 1040EZ?
When you have a taxable income of less than $100,000, is single or married filing jointly, isn't claiming any dependents and earns less than $1,500 of interest income
What is true of good investment brokers?
They are an investor's personal link to the stock exchange
How should you invest your money if you don't want to take risks, wants to access your money at all times and don't mind earning little interest?
When buying a company truck you decide to purchase an extended warranty. What type of risk management is that?
What is a true statement about bookkeeping?
It includes balancing the books and posting to ledgers
Is not recording all of the company's revenue in the business's financial records so the company will appear to have a smaller income and won't have to pay as much in taxes legal?
No; this practice is known as sales-skimming
The cost of renting a building is considered an...
What is the total profit from a business before all other expenses have been deducted?
When deciding which project a company should invest in you estimate each potential project's value; what process are you using?
When developing a budget that demonstrates the need for every expense instead of relying on last years budget you develop a...
What is a human resource staffing activity?
Recruiting qualified workers
When hiring a new employee what is one thing you should be sure to do on their first day?
Assign the new employee a mentor who can answer any questions they might have.
Which marketing function helps businesses answer the questions, "Who are our customers?" and "Where are they located?"
When you want to project an image for your business you are concerned with...
When writing a report what is a good source for research?
An article from the current issue of Time Magazine
What can you do to make your filing more efficient?
Create a system and keep only what you need
In an effective information management system, all information is...
What is a negative effect that technology has on businesses?
Some technologies create pollution
When you are afraid to email your boss about a problem with other coworkers you should...
Talk to your boss in person instead of sending an email
The software programs that "translate HTML-encoded files into websites are examples of...
What is a true statement of spreadsheets?
A cell is where a column and row intersect
To create a website that people will want to visit, you should use...
Intuitive navigation so your viewers can browse easily
If you are responsible for maintaining information about each company employee's hiring, evaluations, promotions, and reprimands you are responsible for maintaining the company's ______ records.
Identify protocol component: http://usatoday.com/money/media/2011-02-18-apple18_ST_N.htm
What element is part of a business's external environment?
At Joe's manufacturing plant, quality is built into their entire operating system. From the design stage onward, they check their product constantly to make sure there aren't any costly reworks after it's already made. Joe's company practices quality...
Which is a workplace hazard?
A restaurant kitchen has a slippery spot where someone spilled oil.
When someone injures themselves while at work, what should the manager do first?
Address the medical needs and get them to a doctor if needed
Which is an example of intellectual property?
An inventor obtains a patent for a new product
A publishing company is releasing a 10th anniversary edition of a popular cookbook. The new edition features an updated forward and a few new recipes but otherwise it's the same old cookbook. This cookbook is a ______ project
Which is the best example of the types of resources it takes to complete a project successfully:
Purchasing's ultimate goal and purpose is always to obtain the right goods and services from the right suppliers at the right price. To reach this goal, purchasing specialists must be sure to...
Locate back-up sources of goods and services
For best results from a supplier, choose the one who...
Views relationships as partnerships
Thinking about how your product will be produced and in what amounts is engaging in
When something malfunctions and you write down the problem, factors, and possible causes what type of diagram are you making?
What can you do to help your company control expenses?
Follow company polices and procedures
When dealing with equipment maintenance, it's important to always remember that...
Regular equipment checks can find problems while they are still small
When you are unsure of what to wear to work on "dress down" day you should...
Ask your boss or coworkers what is appropriate to wear
Jerry works in a department store. His goal for this weekend is to get 10 customers to sign up for the store credit card. What best describes Jerry's goal?
Performance-based and short-term
What question should you ask yourself when defining a problem?
Is the situation worthy of my time and attention?
When you push off doing boring, but important tasks to do a more fun task that is due later you are...
Tony works for a large insurance company. His job is to support the company president, schedule their appointments, and answer their phone calls. Tony works in...
Which characteristics are necessary for entrepreneurs to be successful:
Creativity and innovation
An effective letter of application is...
Addressed to a specific person in the company
A 30-second speech that describes your qualifications, skills and background is...
Juan is a neurosurgeon at a hospital. When he tells people he's a doctor, he's referring to his...
Sheila has been in her position for a while, and she'd like to get a promotion. The last time Sheila talked to her boss about it, her boss said that she needed more training before he'd consider promoting her. What should Sheila do to get ahead?
Take a class to learn new skills in her industry
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THIS SET IS OFTEN IN FOLDERS WITH...
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