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communications exam 2

Terms in this set (63)

what are the 4 tools used in STEPPS to enhance effective communication
SBAR
check back
call out
handoff
__________________is a technique for communicating critical information that requires immediate attention and action concerning a patients condition
SBAR
______________ is using closed loop communication to ensure that information sent by sender is understood by receiver (does receiver understand the sender)
check-back
________is a strategy used to communicate important or critical information
call-out
___________is a strategy to enhance information exchange during transitions in care
handoff
what are the 3 strategies to enhance leadership
brief
huddle
debrief
describe the brief strategy in enhancing effective communication
brief is a short session before things start. SHARE THE PLAN , discuss team formation, assign roles and responsibilities, establish expectations and climate, anticipate outcomes and likely contingencies
in a huddle the team_____________ and ______________ the plan
monitors and modifies
____________ is a informal information exchange session to improve team performance and effectiveness
debrief
-imporve/ review team performance through lessons learned and reinforcement of positive behaviors
_______________empowers all team members to "stop the line" if they sense an essential safety breach
two challenge rule
what rule applies to stop an initial assertive statement from being ingnored?
two challenge rule
3 assertive statements in CUS
CUS is assertive statements to "stop the line"
"iam Concerned"
i am Uncomfortable
"this is a Safety issue"
what are 3 essential team interactions
1. partner with the patient or client
2. clinical team responsibilities
3. family of client responsibilities
what are some communication challenges
language barrier
low literacy
distractions
personalities
physical proximity
workload
cultural incompetency
educationl status
___________strategy is used in communication with ALL team members simultansouly to immediately improve the next step
call out
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