Quality Management: ISO 9000
Terms in this set (13)
-International Organization for Standardization
-development of international standards for goods and services
-developing cooperation in intellectual, scientific, technological, and economic activities
ISO full members
influence ISO standards development and strategy by participating and voting in ISO technical and policy meetings.
-sell and adopt ISO international Standards nationally
ISO correspondent members
observe the development of ISO standards and strategy by attending ISO technical and policy meetings as observers.
-members can sell and adopt ISO international standards nationally
keep up to date on ISO's work but cannot participate in it.
-do not sell or adopt ISO international standards nationally
-is referenced in ISO 9001:2008, can be used by companies and auditors to support their interpretations of ISO 9001 requirements
-8 key principles:
*customer focused organization
*involvement of people
*system approach to management
*factual approach in decision making
*mutually beneficial supplier relationships
provides the requirements that must be met in order to achieve certification
-designed to be used by an organization
-process oriented approach
*requirements describe what a company must accomplish in order to meet customer expectations
*how these things are accomplished is left up to the company
-guidance for performance improvement beyond 9001:2008
-is not referenced in ISO 9001, can not be used by auditors
-not intended for certification
Section 5 management responsibilities (ISO 9001:2008)
-how does the analysis of data affects the performance of the organization's QM system?
-how does management establish quality policies, make plans, achieve objectives and communicate customer requirements?
section 6 resource management (ISO 9001:2008)
-ask for details on resource availability and development
-resources include:information, facilities, communication, people, and work environment
section 7 product and/or service realization (ISO 9001:2008)
-how do customer requirements and organizational self-assesments lead to continued improvement of processes and work methods
section 8 measurement, analysis, and improvement (ISO 9001:2008)
-what methods are used to measure systems, processes, products, or services?
ISO 14000 environmental standard
*life cycle assessment
*positive public image and reduced exposure to liability
*compliance with regulatory requirements and opportunities for competitive advantage
*reduction in multiple audits
-defines automotive industry standards world wide
* ISO9001 &
*customer specific requirements