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Salesforce Community Cloud Consultant Exam

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What are the OWD access levels for the External sharing model?
1. Controlled by Parent (For contacts, you must set Controlled by Parent for both the default internal and external access.
2. Private
3. Public Read-Only
4. Public Read/Write
What objects support external org-wide defaults?
Accounts and their associated Contracts and Assets
Assets
Cases
Contacts
Opportunities
Orders
Custom Objects
Users
When should you use Customer Community Plus Licenses?
When community users need access to:

Reports and dashboards
Delegated admin
Content libraries
Records across accounts
When should you use Partner Community Licenses?
When community users need access to:

Leads
Opportunities
Campaigns
Community members can have more default access to objects than Salesforce Internal users. (True or False)
False.

The default external access level must always be more restrictive or equal to the default internal access. When you're setting up your external org-wide defaults, you can't give your community member more access to an object than you do to an internal Salesforce org user.
What's the best practice for external OWD settings?
A best practice is to always have external org-wide defaults set to private.
Do Customer Community License users have roles?
No. so they can't take advantage of role-based sharing.
By default Customer Community License Users can see other users info.
False. By default, these members can see only their own records, such as the Cases they file with support. They can't see anyone else's Cases in the community.
What is a sharing set?
A sharing set gives community users access to records that are associated with their accounts or contacts based on their user profiles.
How many sharing sets can be created per user per object?
The admin can set up only one sharing set per profile per object.
Given O W D settings, what objects cannot be included in a sharing set?
Objects with an organization-wide sharing setting of Public Read/Write by default already provides everyone record-level access, and
those custom objects that don't have a lookup relationship to either the Account or Contact objects.
Who are High Volume Community (Portal) users?
Users, without Roles, whose limited external O W D sharing access is derived from the internal user's Account record ownership to which their associated Contact record is related. Account record the internal users, without Roles, having a Customer Community, High Volume Customer Portal, or Authenticated Website license. Due to absence of roles high volume portal users have no problem like performance issues associated with role hierarchy calculations. These type of users have both Customer Community (Portal) and Authenticated Website license types.
Name 3 Characteristics of High volume users
Contacts enabled to access a community.

External users assigned to either the Customer Community, High Volume
Customer Portal, or Authenticated Website licenses.

Only share the records they own with Salesforce users in sharing groups.
What are the limitations of High volume portal users in Salesforce?
High-volume community users can't manually share records they own or have access to.

You can't transfer cases from non-high-volume community users to high-volume community users.

High-volume community users can't own accounts.

You can't add case teams to cases owned by high-volume community users.

You can't include high-volume community users in:
Personal groups or public groups.
Sharing rules.
Account teams, opportunity teams, or case teams.
Salesforce CRM Content libraries.

These limitations also apply to records owned by high-volume community users.

You can't assign high-volume community users to territories
What conditions must be met to grant High-Volume Community Users access to records?
High-volume community users can access records if any of the following conditions are met:

They have "Update" access on the account they belong to.

They own the record.

They can access a record's parent, and the organization-wide sharing setting for that record is Controlled by Parent.

The organization-wide sharing setting for the object is Public Read Only or Public Read/Write.
What is a share group?
A share group allows you to share records owned by Customer Community License holders with internal and external users in your community.
Why are share groups needed?
Most of those capabilities (record access via a role hierarchy, criteria-based sharing rules, manual sharing, team sharing) are not available for the Customer Community License because they require a role within the Salesforce hierarchy.
Customer Community users can be granted record access via which sharing features?
Share Groups
Sharing Sets
Customer Community Plus users can be granted record access via which sharing features?
Apex Sharing
Manual Sharing
Role Hierarchy
Sharing Rules
Partner Community Plus users can be granted record access via which sharing features?
Apex Sharing
Case Team Sharing
Manual Sharing
Opportunity Team Sharing
Role Hierarchy
Sharing Rules
Employee Community Plus users users can be granted record access via which sharing features?
Account Team Sharing
Apex Sharing
Case Team Sharing
Manual Sharing
Opportunity Team Sharing
Role Hierarchy
Sharing Rules
How do you create a Community Customer user?
On the Contact record --> click the "Manage External User" Then select Enable Customer User from the menu.
Then edit the users record.
Assign the Customer Community User profile
How is a license used in an employee community?
The Employee Apps and Community permission set license includes the same permissions provided by the Employee Apps and Community license.

Use this add-on license to give employees who hold an existing Salesforce Platform or Force.com App Subscription license access to your employee community.

The Employee Apps and Community license appears as Company Community in the User License related list in Setup.
Customer Community license is best used in what scenario?
B2C communities with large numbers of external users
Customer Community Plus license is best used in what scenario?
B2B communities for support and non-sales scenarios, such as eCommerce
Partner Community license is best used in what scenario?
B2B communities that need access to sales data such as partner relationship management
Customer Community license is most like what portal licenses?
High Volume Customer Portal
Service Cloud Portal
Authenticated Sites Portal
What permission is needed for Community Builder?
Is an extra license required to use Community Builder?

Each community using a Community Builder-based template can use the Community Builder to add custom, branded pages to your community. Communities users with the "Create and Set Up Communities" permission automatically have full site administrator access to a community's Community Builder.
How many communities can you have in your Salesforce org?
Maximum Number of Communities Limit

You can have up to 100 communities in your Salesforce org. Active, inactive, and preview communities, including Force.com sites, count against this limit.

To see this limit in your org, from Setup enter Communities in the Quick Find box, then select All Communities. TheMaximum number of communities field displays 100.
What is Community Builder?
Customize Communities with Community Builder

Use templates to quickly set up a community and then customize it with your company's branding, share Salesforce records with community members, and work with them in a collaborative space that meets your needs.

Available in: Salesforce Classic and Lightning Experience
Available in: Enterprise, Performance, Unlimited, and Developer Editions
User Permissions Needed
To create, customize, or publish a community: Create and Set Up Communities AND View Setup and Configuration

Community Builder Overview
Community Builder and community templates for self-service let you create, brand, and publish a custom community that looks great on any mobile device! Choose a template to quickly start your community, and then style the pages to match your company's branding.
Manage Your Community's Pages and Their Properties in Community Builder
The Pages menu and Page Properties centralize all your page-related needs, from page creation to audience criteria-based page visibility and everything in between.
Track Community Users with Your Google Analytics Tracking ID
Add your Google Analytics™ tracking ID to track page views in your community. Enable access to your Salesforce data for deeper insights. Then, adjust your community's pages to more accurately reach your customers.
What are the Community User limits?
Communities User Limits

User limits depending on the type of community.
To avoid deployment problems and any degradation in service quality, we recommend that the number of users in your community not exceed the limits listed below. If you require additional users beyond these limits, contact your Salesforce account executive. If your growing community needs more users, contact your Salesforce account representative to understand how the product can scale to meet your demands.

Community License Type Number of Users
Partner or Customer Community Plus 1 million
Customer 10 million

Some community licenses, such as Customer Community Plus and Partner Community, require roles associated with an account. Role proliferation degrades performance for your org, so make sure you don't use more roles than necessary in your org. The maximum number of roles used in an org's portals or communities is 5000. This limit includes roles associated with all of the organization's customer portals, partner portals, or communities. To prevent unnecessary growth of this number, we recommend reviewing and reducing the number of roles. You can also delete unused roles. If you require more roles, please contact Salesforce Customer Support.
What permission is needed to create customer users?
"Manage External Users"
OR
"Edit Self-Service Users" Permission
What permission is needed to create partner users?
"Manage External Users"
When creating customer users, the account that the new contact is associated with must have what?
An account owner that is assigned a role.
Can person accounts be used as partner accounts or used to create partner users that are associated with them?
No, If your organization has person accounts, you can't use them as partner accounts or create partner users that are associated with them. You can use only business accounts as partner accounts.
What role does the partner user role report to?
The partner user role is a subordinate of the account owner's role. Therefore, all data for the partner user role rolls up to the partner account owner's role. If you disable a partner user, the partner user role becomes obsolete, and the data no longer rolls up to the partner account role.
Name 2 Ways to stop the Welcome Email from Communities from being sent
If you select this option but your organization doesn't have Active communities that the user is a member of, Salesforce doesn't send the email.

If Send welcome email is disabled for your community, the user doesn't receive an email with the username and password. You must manually send the information.
How do you troubleshoot issues or ensure that the community is configured appropriately?
On the contact detail page, click Manage External User and choose Log in As Partner User or Log in as Customer User.

You must have Edit permission on Accounts to log in as a Partner User or Customer User. A new browser window opens and you are logged in to the community on behalf of the external user.
Customer Users see the Notes & Attachments related list on accounts or contacts. (True or False)
False, Customer Users don't see the Notes & Attachments related list on accounts or contacts.
How do Customer or Partner users navigate between multiple communities?
External users only see the community drop-down menu if they have access to more than one Active community.

Also, if an external user who is only a member of one Active community is given the URL for Preview community, the user doesn't see the drop-down menu when in the Preview community.
Can you delete external users?
External users can't be deleted. If you no longer want an external user to have access to a community, deactivate the user.
Sharing sets can be used with these user profiles
Authenticated Website
Customer Community User
Customer Community Login User
High Volume Customer Portal
High Volume Portal
Overage Authenticated Website User
Overage High Volume Customer Portal User
How would you share records owned by high-volume portal users?
share group
User Permissions Needed to grant high-volume portal users access to records:
"Customize Application"
What can External users who are delegated administrators do?
Create external users
Edit external users
Reset passwords for external users
Deactivate existing external users
What does the Convert External User Access Wizard do?
You can use the convert external user access wizard to ensure that no records or folders owned by a salesforce.com user are shared with an external user.
What are benefits of the Salesforce Tabs + Visualforce community template?
Some theming options available out-of-the-box for tabs

Support for all sales, service, marketing, and platform features

Full Force.com platform capability
What are disadvantages of the Salesforce Tabs + Visualforce community template?
Requires coding capabilities

Requires some knowledge of the Force.com platform
What are benefits of the Napali community template?
Point-and click-customizations with Community Builder
Collaboration
Autocomplete Search
Self-resolution of Cases through knowledge and case creation
Sharing Salesforce records, with all the security checks in place, of course
Recommendations
Profile-based access
Topics and Topic Email notifications
Gamification
Rules to weed out trolls and bots
What is Community?
A community is a group of people with shared values, behaviors, and artifacts.
What is Customer Service (Napili) Template—Community Setup Checklist for branding?
High-resolution image of your company logo

Color scheme (or an image to upload to automatically generate one)

Image to use as a header

Thumbnail images (385x385 pixels), if you're using Featured Topics
What changes need to be made inside the internal org for (Napili) Template—Community Setup?
Enable Salesforce Communities. Choose a unique URL that works for your business, because you can't change it after it's been set.

Set up email templates for any communication between the community and its members (welcome email, resetting password email, and so on).

Enable the Global Header for Communities for the system administrator profile and any other profiles that can access your community from the internal org.

Enable any Service Cloud features you plan to use in the community, such as Salesforce Knowledge.

Review profiles and add permission sets as needed.
Set up Web-to-Case.

If you're using Salesforce Knowledge:
Review your data categories.
Enable feed tracking for your Knowledge article types.
What changes need to be made inside the internal org for (Napili) Template—Community Setup? (To make the Community)
Add members to your community:
Configure the Guest User Profile (access using Community Management or the Community Builder):

Give read and create permissions for the case object.

If using Salesforce Knowledge, give guests access to your data categories
Using profiles and permission sets, you can:
Grant or remove access for groups of users. Once you add a profile or permission set, all users assigned to that profile or permission set become members of the community.

Enforce a membership policy. New users added to a profile or permission set that is already associated with a community automatically gain access.
What are the changes need to be made in Community Management (Napili) Template—Community Setup?
Set up navigational topics and subtopics, and associate articles to each topic.

Set up featured topics and associated images

Download the latest Salesforce Communities Management from the AppExchange.

Set up moderation criteria and rules.

Enable and set up reputation.
What are the changes to be made in the Community Builder (Napili) Template—Community Setup?
In Community Builder:
Customize your community to match your company's branding.
Add standard and custom Lightning components to customize their design and content.
After set up of your Community, what next steps should you take?
Set up an internal Chatter group for feedback, and invite people to take a test drive while the community is still in preview mode.

Incorporate their feedback, and then publish your community.

Seed the community with some initial content: welcome posts, groups, and relevant or fun articles.
How can you access Community Management?
From the community:

In Salesforce Tabs + Visualforce communities, click Community management gear icon in the global header.

In Community Builder-based communities, use the drop-down menu next to your name and click Community Management.

From Setup, enter All Communities in the Quick Find box, then select All Communities and click the Manage link next to a community.

From Community Builder, in the header, use the drop-down menu next to the name of your template and click Community Management.
If you're an administrator and accidentally remove yourself from a community, you can't access the Administration settings in Community Management. To add yourself back to the community or make other membership updates, use the API.
Create a .csv file with columns for networkId and parentId. For parentId, list the profileId or permissionsetId you want to add.

Open Data Loader and select the Network Member Group object. Specify the location of the .csv file you created and complete the Data Loader steps.
What are the community statuses?
Preview
Active
Inactive
What does each community status mean?
When the community is Active, welcome emails are sent and the community is discoverable by members.

When a community is in Preview status, only members with the login URL can view the community.

If a community is Inactive, only users with the "Create and Set Up Communities" permission can access it through the Community menu, regardless of membership.
What are additional options for granting access to your community besides profiles and permissions sets?
Enable self-registration so that external users can register on their own

Enable (Social Sign-On) authentication providers, such as Facebook, so that external users can log into the community without creating an account
By default, each community comes with default login, password management, and self-registration pages and associated Apex controllers that drive this functionality under the hood. You can use Visualforce, Apex, or Community Builder (Site.com Studio) to create custom branding and change the default behavior.
Customize the branding of the default login page.

Customize the login experience by modifying the default login page behavior, using a custom login page, and supporting other authentication providers.

Redirect users to a different URL on logout.

Use custom Change Password and Forgot Password pages

Set up self-registration for unlicensed guest users in your community.
What are features of Community Management?
Preview the community or access your community's settings in the Community Builder, Force.com, or Site.com Studio from the Community Management menu in the global header.

In Engagement, you can view Insights reports and take action on activity in your community.

In Dashboards, you can view community dashboards and reports.

In Moderation, you can set up moderation rules and monitor flagged feed items.

In Topics, you can manage navigational and featured topics.

In Recommendations, you can set up custom recommendations to appear in your community.

In Reputation, you can set up reputation levels and points.

In Administration, you can customize your community properties, such as name, description, URL, status, and template. You can also update your community settings, such as members, tabs, branding, login and registration, and emails.
What could be a reason that you don't see different sections in your community?
The options available in Community Management are based on your community template selection, permissions, and preferences. For example, if your community does not use topics, you don't see the Topics section. .
How do you access all sections of a community?
To display all sections, go to Administration Preferences and enable Show all settings in Community Management.
Describe the Nickname Feature of Community Management

*Under Administration Preferences in Community Management
Display nicknames instead of full names in your community. Enabling nickname display in your community allows more privacy and protects member identities. This is especially helpful in a public community where unregistered visitors can access member profiles.
Describe the Enable Access to public Chatter content feature of Community Management

*Under Administration Preferences in Community Management
Enable access to public Chatter content in your community so that guest users can access it without logging in. Allowing this access is a way to boost adoption and helps customers easily find information they need without having to log in, register, or contact your company directly.
Describe the Enable Chatter messages feature of Community Management

*Under Administration Preferences in Community Management
Enable Chatter messages, which allow you to have secure private conversations with other Chatter users. To expose Chatter messages for external users, administrators must also enable the Chatter tab.
Describe the Use custom Visualforce error pages, feature of Community Management

*Under Administration Preferences in Community Management
Use custom Visualforce error pages, if you want authenticated users to see your custom branded Visualforce error pages.
Describe the Show all settings available in Community Management

*Under Administration Preferences in Community Management
Show all settings available in Community Management that are hidden by default based on how you set up your community. Enabling this setting overrides the dynamic navigation provided in Community Management
Describe the allow Members to flag posts, comments, or files for moderation within your community.

*Under Administration Preferences in Community Management
Allow members to flag posts, comments, or files for moderation within your community. Members may want to flag items that contain inappropriate language or sensitive information.
Describe the Reputation feature in Community Management


*Under Administration Preferences in Community Management
Enable Reputation to allow community managers to set up a point system that rewards users who participate in the community. Administrators set up corresponding reputation levels that users see on their profile.
Enable Knowledgeable people feature in Community Management

*Under Administration Preferences in Community Management
Enable knowledgeable people so you can discover who's knowledgeable on topics and endorse people for their knowledge on a topic.
Override Default Pages in Your Community with Custom Pages
Use a Custom Community Home Page
Use a Custom Page for Service Unavailability
What file settings can be configured in Admin Preferences?
Set the maximum size in MB for files uploaded to the community.

Specify the types of files that can be uploaded in the community.
User Permissions Needed to access Community Management:
"Access Community Management" OR "Manage Communities" OR "Create and Set Up Communities"

AND is a member of the community whose Community Management page they're trying to access
User Permissions Needed to access moderation rules and criteria:
"Manage Communities" OR "Create and Set Up Communities"

AND is a member of the community whose Community Management page they're trying to access
User Permissions Needed to customize administration settings or use Community Builder:
"Create and Set Up Communities"
AND is a member of the community whose Community Management page they're trying to access
List some items that can be customized under the administration settings of community management.
Members
Tabs
Branding
Login & Registration
Emails
Pages
Preferences
Settings
Salesforce Files Sync
With Salesforce Files sync, users can sync files between their devices and Salesforce.(Desktop)
Salesforce Files Connect
With Files Connect, Salesforce users can access, share, and search external data from systems like Google Drive, SharePoint, or Box.
Navigational Topics
Structure your community's content and help your users find what they need with navigational topics. If your organization uses data categories, community managers can link current Salesforce Knowledge articles associated with those categories to each navigational topic. (If data categories aren't enabled, administrators can add articles to each topic using the Chatter REST API.)
The following is the maximum number of navigational topics and subtopics you can have in a Customer Service (Napili) community template.
Level Maximum Number of Entries
One (parent) 25
Two (subtopic) 10
Three (subtopic) 10
Describe the Topic Catalog
The topic catalog shows the hierarchy of navigational topics you've created for the community. It's only visible after you set up navigational topics, and it's accessed from the navigation menu.
Describe Featured Topics
Featured topics highlight current, popular community conversations. Change them regularly to keep community members up-to-date and engaged.
Add Topics to Articles or Remove Them
Easily add multiple topics of any type to specific articles, or quickly remove them as community needs change.
What tool can be used if you need to show topics in other languages?
Use the Translation Workbench to translate navigational and featured topics, and topic descriptions, in international communities.
Depending on the template that you select, you can use Community Builder to:
Apply a color scheme that's appropriate for your template with the color palette.

Choose colors for text, borders, and button backgrounds.

Upload your own company logo image to generate a custom color palette based on its main colors.

Maintain your own color palettes by saving or removing them as needed.

Specify font family, style, and weight.

Change header and page background color, font family, font size, and font color.

Use custom CSS to apply your own styles
To brand your community: you can define styles such as:
The range of colors that are used by the entire site, by selecting a palette swatch:

A specific color, by using the relevant color picker or entering a hex value.

An image, by clicking the image area and uploading an image.

The font type, size, or weight, by selecting an option in the relevant drop-down list.

Your changes are saved automatically and appear instantly on the page canvas.
Should you use CSS to define your own color palette?
We recommend using CSS sparingly and only when necessary, because future releases of template components might not support all CSS customizations.
Edit Community Pages and Components in Community Builder
You can add new components to your community's pages or edit the properties of existing components to customize each page to suit your needs.

Custom Components
Lightning Components
Download Components from AppExchange
Can I use the same domain name for my Force.com Sites and my Communities?
No, you can't use the same domain name.
Force.com Sites and Communities must each use a unique domain name. If you're using a domain name for your Force.com site and you want to use it for your communities instead, contact Salesforce Support for assistance with renaming the domain.
What is the default number of roles configured for Partner Community or Customer Community Plus user licenses?
The system default is one role.
What is the maximum number of roles configured for Partner Community or Customer Community Plus user licenses?
The limit is three roles.
How many roles should you set as the default for Partner Community or Customer Community Plus user licenses?
For better performance, we recommend setting this value to 1. You can then use Super User Access to grant specific users access to data owned by other users in their account.
Enable Super User Access for Your Communities
Granting super user access to external users in your community lets them access more data and records, regardless of sharing rules and organization-wide defaults.
Super users can access data owned by other partner users who have the same role or a role below them. Super user access applies to cases, leads, custom objects, and opportunities only. External users have access to these objects only if you expose them using profiles or sharing and add the tabs to the community.
To enable Super User Access:
Select Enable Partner Super User Access.
What should you consider before you grant super user access to users?
Enable Partner Super User Access in your Communities Settings before granting access to individual partner users.

Partner super user access applies to cases, leads, custom objects, and opportunities only.

Partner super users can access all the data owned by other users below them in the partner account hierarchy, regardless of sharing rules and even when the org-wide default setting is set to Private.
Partner Super Users with role Partner Executive Can Access Data Owned By?
All partner users and partner super users in the same role

Manager and User roles below them in the hierarchy
Partner Super Users with role Partner Manager Can Access Data Owned By?
All partner users and partner super users in the same role

User roles below them in the hierarchy
Partner Super Users with role Partner User Can Access Data Owned By?
All partner users and partner super users in the same role (User roles only)
What licenses can be granted Super User access?
You can grant customer super user access to users with Partner Community or Customer Community Plus licenses.
What does the "Portal Super User" permission do?
The "Portal Super User" permission lets delegated external user administrators do the following for their own account:

View, edit, and transfer all cases

Create cases for contacts

View and edit all contacts, whether communities-related or not

View account details when they're the contact on a case

Report on all contacts, whether portal enabled or not, if the Reports tab is added to your community and the user has the "Run Reports" permission
Portal Super User
Add the "Portal Super User" permission to a permission set and assign it to Customer Community Plus users so that they have access to their account and can view and edit all of its cases and contacts without having the ability to manage other external users.
Can external users run Reports?
External users with Partner Community or Customer Community Plus licenses that have the "Run Reports" permission, now see report options on the run report page.
What does the Convert Portal User Access wizard do?
Converts any sharing rules and folder permissions that include the Roles, Internal and Portal Subordinates data set category to include the Roles and Internal Subordinates data set category instead. To prevent external users from gaining too much access.
What do the Salesforce1 Settings for Communities do?
Allows you to Link to Visualforce pages from other Visualforce pages in Salesforce1 by selecting the checkbox under Salesforce1 Settings for Communities in Communities Settings.
Enable Chatter Questions in Your Community
Chatter Questions helps you promote community engagement by giving users the ability to ask and answer questions in their Chatter feed, in groups, and in records. Members in your users' groups and communities can answer questions in Chatter just as they would comment on a Chatter post. Users in communities built on the Customer Service (Napili) template can also attach files to questions.
How to Track Chatter Questions Use in Your Salesforce Organization and Communities?
To track the use of Chatter Questions in your Salesforce organization, download the Salesforce Chatter Dashboards on the AppExchange.
Reports on Chatter Questions help you answer questions such as:
What kinds of questions are users asking?
How many questions were asked in the past month?
What percentage of questions go unanswered?
Which topics do users ask the most questions about?
Which departments are asking the most questions?
How to set up Chatter Questions in your community?
Add the Question action to the global publisher layout.
Do Community members need a license to access Knowledge?
Community members without the Knowledge One permission cannot access Knowledge through Communities. They also can't access Knowledge in communities via the Salesforce1 mobile browser and downloadable apps.
Enable Leads for Partner Users
If you are using the Salesforce Tabs + Visualforce template, enable leads for partner users in your community so that they can access and create leads in your communities.
Leads Features for Partners:

"Import Leads"
AND
Optionally, "Import Personal Contacts"

"Manage Leads"

"Transfer Leads"
When you enable leads for partner users in your community, you can assign leads to those members.

Additionally, partner users can edit leads, create leads,
and import leads, personal accounts & contacts, transfer leads and also mass update leads in a list view.
What are the phases to build a strong community?
The establish, manage, engage, and measure phases. Then repeat.
How to enable Reputation?
In Community Management, Enable setup and display of reputation levels. Then set the reputation levels and points.
How is reputation viewed?
Your reputation level appears on your profile page and when any user hovers over your name. It's visible to other community members so that they know how influential you are.
...
When you enable cases for external users in your community, you can assign cases to those members. Additionally, external members can edit cases, create new cases, add case comments, reassign cases, find case solutions, and create case teams. External users can't edit case comments, associate assets with cases, or delete cases.
...
Case comments added by external users in communities are public and can be viewed by any user that can view the case.
When do you need to choose the Visualforce +Tabs Template?
When you need access to the:
Contacts to Multiple Accounts,
Orders object,
Visualforce Customization
What objects to only Napili template support?
Question-to-Case
Recommendations
Reputation
Set up access to the Salesforce1 mobile browser app for external users in your community. On each external user record, select Salesforce1 User. (When the mobile browser app is enabled for your internal org, only internal users are automatically assigned
the Salesforce1 User setting.)
community members must append /one/one.app to the community URL (for example,
https://universaltelco.force.com/customer/one/one.app) to access the community via Salesforce1 from a supported mobile browser.
If you deselect the Community User Visibility checkbox
Members of the same group or share the same record, then they can see each other's conversations and updates
within the group or on the record, but nowhere else will they see other members.
Set up a custom domain so that your community URLs reflect your company brand.
When you add a domain, you also have the option of attaching a certificate and key for connection security. If you're going to use a certificate, make sure you've already added it using Certificate and Key Management before you try to attach it to your domain.
Most likely, many of your community members will use the Chatter tab as their home base. You
can customize it to meet your company's branding.
The Chatter tab is the fastest way for your community members to see what's most important to them: activity feeds, groups, bookmarks, files, and more. Many of your community members will most likely use the Chatter tab as their home base. Customize the name of the Chatter tab in your community to match your company branding—for example, you can use your company's name
or any other name that would be recognizable to your members.
Maximum Guest User Page
Views in 24 hour period
500,000 Enterprise License
1 MM Performance and Unlimited
50 Community Max for all Licenses
Person account limits
A Salesforce user can be the owner of up to 1000 person account portal users. This includes person account users with Customer Community Plus, Customer Portal, and other role-based portal licenses.

Person account users with high volume portal licenses such as High Volume Customer Portal or Customer Community don't count against this limit. Users with partner portal or Partner Community licenses can't be person accounts users, so this limit doesn't apply.

You can't merge person accounts that are enabled to use portal or community users.