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A system whereby large quantities of data can be accessed, searched, sorted, and arranged very rapidly by computer is called a(n)____system.
The process of changing words into numbers so that computers can be used in processing insurance claims is called....
Making a duplicate file to protect computer information from being lost is called making a.....
When writing a business letter, the salutation of a letter should be followed by which punctuation mark?
What office instrument is designed to receive and send printed documents via the telephone?
Before placing a telephone caller on hold it is appropriate to.......
Ask if you may put the caller on hold, wait for the caller to confirm they can wait, obtain a return phone number.
When handling incoming mail the medical assistant should_____
attach the envelope to the correspondence
When handling a patient complaint which one of the following would be most appropriate?
Take all complaints seriously and take thorough notes
When working with patients from a culture different than your own, one should____
show respect for their culture
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