23 terms

chapter 8 kinns


Terms in this set (...)

answering service
A commercial service that answers telephone calls for its clients.
automatic call routing
A system that distributes incoming calls to a specific group or person based on customer need; for example, the customer presses 1 for appointments, 2 for billing questions, and so on.
call forwarding
A telephone feature that allows calls made to one number to be forwarded to another specified number.
caller ID
A feature that identifies and displays the telephone numbers of incoming calls made to a particular line.
conference call
A telephone call in which a caller can speak with several people at the same time.
An unexpected, life-threatening situation that requires immediate action.
The use of articulate, clear sounds when speaking.
A set of headphones with a microphone attached, used especially in telephone communication.
A two-way communication system with a microphone and loudspeaker at each station; often a feature of business telephones.
The technical terminology or characteristic idioms of a particular group or special activity, as opposed to common, everyday terms.
A succession of syllables, words, or sentences spoken in an unvaried key or pitch.
multiple-line telephone system
A business telephone system that allows for more than one telephone line.
participating provider
A physician or other healthcare provider who enters into a contract with a specific insurance company or program and by doing so agrees to abide by certain rules and regulations set forth by that particular third-party payer.
The depth of a tone or sound; a distinctive quality of sound.
An individual or company that provides medical care and services to a patient or the public.
Something that shields, protects, or hides; to select or eliminate through a screening process.
telephone with a loudspeaker and a microphone; it can be used without having to pick up and hold the handset.
speed dialing
A telephone function in which a selected stored number can be dialed by pressing only one key.
The medical abbreviation for the Latin term statum, meaning immediately; at this moment.
The quality of having a keen sense of what to do or say to maintain good relations with others or to prevent offense.
The process of assigning degrees of urgency to patients' conditions.
An acute situation that requires immediate attention but is not life-threatening.
voice mail
An electronic system that allows messages from telephone callers to be recorded and stored.