is a technique used to improve CRM systems (and many other systems) by identifying, storing, and disseminating "know-how" - facts about how to perform tasks.
Amazon.com, suggests products you might enjoy, based on your past browsing and purchasing habits; this is an example of
grocery store loyalty cards
Transaction data for a CRM system might be gathered using ____.
The ____ is at the center of the CPFR process.
Stores use "____" to get a customer to buy additional products that they might already be purchasing from a different store.
Using the Internet and Web protocols for EDI lowers the cost of ____ documents.
A(n) ____ system is used to coordinate operations, resources, and decision making between manufacturing, production, marketing, and human resources.
FoodTraders.com is an example of a(n) ____ exchange.
____ searches for specific information or patterns, using input from multiple business partners and data sources.
Order transmissions are part of the ____ flow in the SCM.
A(n) ____________________ is an application used in all functions of a business that supports decision making throughout the organization.
A supply ____________________ is an integrated network consisting of an organization, its suppliers, transportation companies, and brokers used to deliver goods and services to customers.
Supply chain management (SCM) is the process of working with suppliers and other partners in the supply chain to improve procedures for ____________________ products and services.
Management activities in the product ____________________ area trace the movement of goods from suppliers to customers.
A(n) ____________________ is a third-party exchange (a B2B business model) that provides a platform for buyers and sellers to interact with each other and trade more efficiently online.
Collaborative planning, forecasting, and replenishment (CPFR) is used to _____________ supply chain members through point-of-sale (POS) data sharing and joint planning.
Customer relationship management (CRM)
____________________ consists of the processes a company uses to track and organize its contacts with customers.
The CRM feature known as ____________________ refers to assisting with such tasks as controlling inventory, processing orders, tracking customer interactions, and analyzing sales forecasts and performance.
automated customer service
The CRM feature known as ____________________ is used to manage call centers and help desks and can sometimes answer customers' queries automatically.
allows customers to modify the standard offering, such as selecting a different home page to be displayed each time you open your Web browser.
When you create a computer program, you are implementing a(n)
Modules are implemented as
In the debug phase of software development, errors are
Usually the software design is based on ____________________ from the client.
A(n) ____________________ checks to see if a method works when it is mixed in with other methods to form an overall software package.
A good software development practice is to ________ a long / complex task into a group of smaller tasks.
The names of classes, objects, methods, and worlds in this book generally follow a pattern called the ____________________ naming convention
Object class names usually begin with ____________________ letters.
The names of instances of a class usually begin with ____________________ letters.
To implement a binary choice, place the instruction to be executed when the condition is true below the word If, and the instruction to be executed if the condition is false below the word Else.