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is a technique used to improve CRM systems (and many other systems) by identifying, storing, and disseminating "know-how" - facts about how to perform tasks.
Amazon.com, suggests products you might enjoy, based on your past browsing and purchasing habits; this is an example of
Stores use "____" to get a customer to buy additional products that they might already be purchasing from a different store.
A(n) ____ system is used to coordinate operations, resources, and decision making between manufacturing, production, marketing, and human resources.
____ searches for specific information or patterns, using input from multiple business partners and data sources.
A(n) ____________________ is an application used in all functions of a business that supports decision making throughout the organization.
A supply ____________________ is an integrated network consisting of an organization, its suppliers, transportation companies, and brokers used to deliver goods and services to customers.
Supply chain management (SCM) is the process of working with suppliers and other partners in the supply chain to improve procedures for ____________________ products and services.
Management activities in the product ____________________ area trace the movement of goods from suppliers to customers.
A(n) ____________________ is a third-party exchange (a B2B business model) that provides a platform for buyers and sellers to interact with each other and trade more efficiently online.
Collaborative planning, forecasting, and replenishment (CPFR) is used to _____________ supply chain members through point-of-sale (POS) data sharing and joint planning.
Customer relationship management (CRM)
____________________ consists of the processes a company uses to track and organize its contacts with customers.
The CRM feature known as ____________________ refers to assisting with such tasks as controlling inventory, processing orders, tracking customer interactions, and analyzing sales forecasts and performance.
automated customer service
The CRM feature known as ____________________ is used to manage call centers and help desks and can sometimes answer customers' queries automatically.
allows customers to modify the standard offering, such as selecting a different home page to be displayed each time you open your Web browser.
A(n) ____________________ checks to see if a method works when it is mixed in with other methods to form an overall software package.
A good software development practice is to ________ a long / complex task into a group of smaller tasks.
The names of classes, objects, methods, and worlds in this book generally follow a pattern called the ____________________ naming convention
To implement a binary choice, place the instruction to be executed when the condition is true below the word If, and the
instruction to be executed if the condition is false below the word Else.
A(n) ____ loop is a special type of sentinel loop in which the sentinel is a counter that is not allowed to go beyond a certain value.
Alice has a special instruction, the Loop instruction, used specifically for creating count-controlled loops.
Having the iceSkater say "Good morning" if it is before noon and "Good afternoon" if it is after noon is an example of a binary choice.
Flowcharts are still commonly used to help people understand the logical structure of algorithms.
A(n) ____ is a marker or a condition that tells the computer when to stop executing a loop.
Designers describe the methods needed for each object as ____ that perform specific tasks.
In a binary bypass, it is possible that nothing will happen and the algorithm will move on to the next step.
Alice has a world-level, built-in function is AM, which returns a value of true if the time on the system clock is before 12:00 PM and false if it is not.
Binary bypasses and binary choices are both implemented in Alice using an If/Else instruction tile.
The three major elements of logical structure that make up every algorithm are linear sequences, selection sequences, and ____________________ sequences.
Computer scientists and software engineers use many different types of ____________________to describe computer software.
A(n) ____________________ sequence occurs whenever the flow of instructions in a computer program splits into separate paths.
There must be a(n) ____________________to determine which path the computer will follow each time the selection sequence is being executed.
___________ branching occurs when the path of logic in an algorithm divides into more than two paths.
Binary bypasses and binary choices are both implemented in Alice using a(n) ____________________ instruction tile.
Multiple branching can always be rewritten as a series of ____________________ binary branching routines.
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