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Vocabulary Review Ch. 1-10 for Travel and Tourism
Terms in this set (118)
A place to sleep for one or more nights; also called lodging
A name, logo, tagline, or any combination of these that distinguishes a product from its competitors
Business that has more than one establishment under the same name and the same ownership
Organization for students with an interest in a career area, such as hospitality or business
Segment of the hospitality industry consisting of businesses that prepare food and beverages for customers
The right to do business using the brand and products of another business; the business that is set up
Person who buys the right to use the brand
Person who owns the chain and the brand
Meeting the needs of guest with kindness and goodwill
Industry that provides services to people away from home
Business that has only one establishment and is not connected legally or by contact to any other business; also called single-unit business
Industry that consist of business providing overnight accommodation
Multi unit Business
Business that has two or more establishments that function as a part of a chain or franchise
A group of people organized to improve themselves, their profession, and their industry
Any activity that people do for rest, relaxation, and enjoyment
Industry that consists of providers of activities for rest, relaxation, and enjoyment
Single unit Business
Business that has only one establishment and does not connect legally or by contract to any other business
Industry consisting of businesses that organize and promote travel for business, leisure, and other purposes
Industry that consists of business that physically move travelers from one place to another
Package that includes trip arrangements for several segments of the hospitality industry, such as transportation, lodging, meals, and entertainment
Back Of the house
Area in a hospitality business that guests usually do not see
Back of The House Employees
Employee whose work rarely involves interacting with customers
Consistent Quality Service
Providing the same good service and products to customers each and every time they come to a business
Time when the customer's experience makes a bigger impact on customer satisfaction than at other times
Someone who purchases products and services from a business
The positive feeling customers have about a business that meets their needs
The total customer experience with a hospitality business
Customer focused Employee
Employee who can anticipate customer needs
Ability if individuals to put themselves in someone else's shoes and know how that person feels
Front of The House
Area in a hospitality business that customers usually see
Front of the house Employee
Employees whose main function is to interact with employees
Customer who purchases products or services from a hospitality business
Service that meets or exceeds customer expectations
Activity that is done for another person
Interaction between a customer and a staff member
Word of Mouth Publicity
Informal conversation people have about their experience with a business
Item that reminds travelers of a place they visited
Pleasure trip taken by a boat or ship
Owner or manager of a hotel
Establishment that combines basic hotel services with convenience for the automotive traveler
Extra items or services that add to a traveler's comfort or convenience
Word used to describe a group of people from a variety of backgrounds, cultures, religions, beliefs, and languages
Able to be used or entered by a person with a disability
Seasons with the highest demand
Off peak Seasons
Seasons with the lowest demand
Period when the economy is slowing down and doing poorly; also called contraction
Period when the economy is slowing down and doing poorly; also called recession
Period when the economy is growing and doing well
Process in which the economies of different nations become interconnected
Corporation that has major operations in several countries
General direction in which something is traveling
Increase or decrease over time in the number of people in a demographic subgroup
Change in the structure or beliefs of the society
Change in the way people live their lives
The business of making and servicing prepared food and drink, including restaurants, hotels, clubs, catering, healthcare facilities, transportation centers and cruise lines.
Consists of food and beverage businesses that compete for customers, for example Olive Garden and Dunkin' Donuts.
Quick Service Restaurant
Provides customers with convenience, speed, and basic service at low prices, for example fast food restaurants, cafeterias, buffets, and carryout restaurants.
Fast Food Restaurant
Generally has a counter where you place your order and wait for it.
A foodservice in which the food is displayed along a counter called a serving line.
Consists of food displayed on tables and customers serve themselves.
Specializes in preparing food for customer to take with them to eat at home or elsewhere.
Full Service Restaurant
A restaurant in which customers sit at a table and give their orders to a server, who brings their food to the table.
Fine Dining Restaurant
Emphasizes the highest quality in service, ingredients, décor, and atmosphere.
The provision of food and service for a special event.
In house Foodservice
Foodservice that is run by the institution itself.
Foodservice in which an outside company is hired to run a food operation.
The whole idea of the restaurant or the restaurant chain.
A specific idea around which something is organized.
The feeling or mood associated with a particular place also known as atmosphere.
Consists of all the people who could potentially buy what you are selling.
A subgroup of a larger market; has similar need and wants for the product you are selling.
Promise to hold something for a customer until the customer needs it.
Booking a reservation
Process of taking a reservation.
Making more reservations than there are tables or rooms available.
Customers who arrive at a restaurant but have not made a reservation.
Process of finding seats for customers in a restaurant.
Policy in which customers walk in the door and expect to be seated without a reservation.
Time that it takes a party to eat a meal, pay the bill, and leave the restaurant.
Call ahead seating
Seating method in which customers call the restaurant and have their names added to the waiting list, in order to guarantee a place in line.
Point of sales system (POS)
Computerized system for recording an order at the place where the order is taken (at the point where the sale is made).
Something related to kitchens and cooking.
Special area equipped with heat lamps to keep the food hot until served.
Manager responsible for everything that happens in the front of the house.
Workers who serve the customers and meet all of their needs.
Worker who assists the servers and is responsible for setup, clearing, and resetting of tables.
Person who prepares food for eating.
Top manager in a restaurant or hotel kitchen.
Second in command in the kitchen.
Top manager in the kitchen of a unit of a chain restaurant.
Worker who supervises the dishwashing, pot washing, and cleanup.
Worker who operates the dishwashing machine.
Member of the culinary staff who gets the orders from the servers, gives them to the station chefs or line cooks, and checks the orders before they are picked up.
Full service hotel
Large hotel that provides many services.
Hotel staff member who helps guests make arrangements, such as dinner reservations.
Breakfast consisting of breakfast foods that do not need to be cooked.
Hotel designed to provide for the special needs of conventions and trade shows.
Exhibit during which people show the goods and services they have to sell.
Space where a trade show is held.
Large building designed specifically to hold large meetings, conventions and trade shows.
Hotel that provides the highest level of amenities, service, room furnishings, public spaces, and technology.
Hotel accommodation that consists of more than one room.
Place that provides entertainment, recreation, and relaxation for vacationers.
Hotel that caters to the vacationer or leisure traveler.
Bed and breakfast (B&B)
Private home offering one or more guest rooms.
Limited service property
Hotel that focuses on charging lower prices, which it is able to do by providing fewer services than a full service hotel.
Limited service hotels
Hotels that offer a medium level of service and a midrange price.
Hotels that have the lowest rates and the least service.
Lodging facility where 60 percent or more of the total occupancy is generated by conferences.
Variety of accommodations that provide less personal service than a full service hotel, but more than a motel.
Inexpensive place to stay where sleeping rooms, bathrooms, and kitchen facilities are shared.
Day to day running of the hotel.
Group of independent hotels that creates a central office for reservations and marketing; also called a referral system or consortium.
Official for one night's lodging at a lodging property.
Price actually charged to a guest for one night's lodging.
Percentage of each segment that is staying at a lodging property.
Room rate that includes meals.
Whole idea of the lodging property or chain.
THIS SET IS OFTEN IN FOLDERS WITH...
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