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MA120 - Quiz #1 Q/A
Terms in this set (48)
What is the name for treatment that reduces symptoms of a disease, but does not cure the disease?
When a patient comes to the office for care and then leaves and goes home, what type of care has the patient received?
Which of the following is an important part of effective teamwork for the medical assistant?
Communicating well with all staff in the medical office
What type of medical care is provided in a patient-centered medical home (PCMH)?
Coordinated primary care
If a medical assistant performs only those procedures that he or she is trained for and allowed to perform by law, what is being demonstrated?
Working within the scope of practice
Which of the following is/are important character traits for a medical assistant?
Being tolerant of different beliefs and attitudes
Which medical assistant is likely to be most successful overall?
One who can remain calm when things do not go as planned
Why are neatness and good grooming important for medical assistants?
All of the above-
They help the medical assistant project a professional image.
Clean hair and hands help prevent the spread of infection.
If medical office staff looks professional, it helps patients believe that they will receive competent care.
Excessive jewelry can become tangled in equipment or tear gloves.
Which of the following actions should the medical assistant take without being asked?
Restock examination rooms if there is no patient waiting
What type of responsibility is it when the medical assistant helps the physician during a physical examination?
What is the primary role of a medical assistant as a patient navigator?
Coaching patients to make changes in lifestyle to meet their health needs
Which of the following is a typical medical assisting clinical responsibility and within the scope of practice of a medical assistant?
Applying hot or cold packs or compresses
What is the name for a patient's right to make decisions about health care according to individual values and concerns?
Informed consent is consent based on?
Understanding of a medical procedure and its possible outcomes
What type of consent occurs if a patient offers an arm when the medical assistant says it is time to obtain a blood sample?
Which 1990 law recognizes the rights of adults to refuse treatment for disease?
Patient Self-Determination Act (PSDA)
What principle applies if a patient confides information about their health to a medical assistant and then asks the medical assistant no to tell the physician?
The medical assistant cannot ethically withhold medical information from the physician
What is the legal nature of the doctor-patient relationship?
How should a physician terminate a relationship with a patient in order to avoid a possible lawsuit for abandonment?
Notify the patient in writing
Which of the following is/are recommended as a means for a patient to prepare for possible injury or illness resulting in the inability to make health care decisions?
All of the above -
Health care proxy.
Medical durable power of attorney
Malpractice insurance is also known as?
Professional liability insurance
What is a court summons ordering a recipient to appear before a court and produce documents (such as a paper medical record)?
Subpoena duces tecum
Which of the following must be reported to the proper authorities even if the patient does not consent?
All of the above -
Case of tuberculosis.
Injury that may be due to abuse.
Which of the following is NOT regulated by the Health Insurance Potability and Accountability Act of 1996 (HIPAA)?
Rules of reporting suspicious deaths or injuries
Which aspect of our communication is most likely to convey out true feeling and beliefs?
What is an internal factor that can interfere with communication?
How can the medical assistant be a good communicator?
Be effective in sending and receiving messages
If a medical assistant states their opinion clearly without violating the rights of others, what style of communication is being used?
What measure may improve communication if the patient has an impaired level of understanding?
All of the above -
Repeating information in a different way.
Using gestures and demonstrations.
Maintainig good eye contact.
How should the medical assistant help a sight-impaired patient?
Describe the environment clearly in words
You were trying to educate Mr.Wilson about an upcoming procedure and post-surgical care. Unfortunately, because he skipped lunch that day and his blood sugar was low, he was not able to learn the information that would help to decrease his anxiety about the procedure. Mr.Wilson is demonstrating an example of?
Maslow's hierarchy of needs
If a patient asks for a medical assistant's personal telephone number, and the medical assistant answers calmly that she does not give her telephone number to patients, what is the medical assistant demonstrating?
Assertive maintenance of self boundaries
What is the developmental task of an infant as defined by Erik Erickson?
Trust vs. Mistrust
What is the last stage of the grieving process as defined by Elisabeth Kubler-Ross?
The type of listening when the medical assistant remains "in the moment" and focuses fully on the patient's message is called?
Why are medical assistants encouraged to avoid aggressive communication?
It implies that the speaker's opinions are more important that those of others
Coaching in regards to health maintenance, disease prevention, compliance with treatment plans, community resources and adapting to unique patient needs is defined as:
Helping patients identify their health goals and help to take steps to meet that goal
What is an example of verbal communication?
Speaking words directly to a patient
What are examples of barriers to effective communication?
Impaired understanding (dementia/mentally disabled) and language barriers
What are the principles of maintaining appropriate self-boundaries?
Allowing or not allowing certain physical, mental and spiritual guidelines to determine how close other people can come without posing a threat to personal integrity
The term that refers to "the level of appropriate care legally required of any other practitioner with the same education and training providing the same care in the same geographic region" is?
Standard of care
Which of the following is the best description of informed consent?
The patient is told by the physician about any risks, hazards, or possible complications associated with the treatment in terms that the patient fully understands before submitting to treatment
In order to be in compliance with Alaska public health statutes, certain situations are required to be reported. Choose all of the situations that must be reported:
All of the above -
Abuse, neglect and exploitation.
Wounds of violence.
The Patient Bill of Rights is a document that:
Outlines the rights and responsibilities of a patient at that medical facility
True or False - Ethics refers to the choice between alternative courses of action that have certain consequences.
True or False - Morals refers to beliefs about what is right and wrong.
True or False - Acting according to professional ethics means that the medical assistant must allow a patient to refuse treatment, even if the medical assistant believes the patient should accept the treatment.
True or False - Criminal law is the set of laws that deals with disputes between individuals and/or groups of people.
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