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Terms in this set (93)
The clean clothes
Consider a washing machine as a system. Which of the following represents the outputs?
Suppliers, customers, and competitors; all of these.
Business intelligence is information collected from multiple sources. Which of the following provides an example of a source that would be included in business intelligence?
A way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs, while continuously gathering feedback on each part.
Which of the following provides an accurate definition of systems thinking?
The uncooked food
Consider an oven as a system. Which of the following represents the input?
Greg works for Geneva Steel Corporation. Greg's duties include managing the overall processes for the company and transforming the steel resources into goods. Which department would Greg most likely work in?
All of these
Michael Porter defined the Five-Forces Model and the potential pressures that can hurt sales. Which of the following is not one of the potential pressures that can hurt sales?
Primary value activities and support value activities
What are the two main categories in a value chain analysis?
Power of competitors
Which of the following is included in Porter's Five-Forces Model?
Broad differentiation, broad cost leadership, and _________ are the three generic strategies identified by Porter.
Narrow market; high cost strategy
When applying Porter's three generic strategies, Tiffany & Co. has a competitive scope and cost strategy that is a __________.
An international hotel chain purchasing milk
Which of the following offers an example where Porter's five forces are mostly weak and competition is low?
Gina Brooks works for Aquarium Retail Services selling high-end saltwater fish and tank supplies. Aquarium Retail Services is the current market leader in Gina's city. Gina has recently been approached by Deep Blue Incorporated with an opportunity to run its corporate nationwide marketing and sales division. Gina decides to jump at the opportunity! Deep Blue is attempting to gain a competitive ________ by stealing its competitor's key employees.
A feature of a product or service on which customers place a greater value than they do on similar offerings from competitors.
What is a competitive advantage?
Which of the following represents a typical supply chain?
The schedule for production activities, including testing, packaging, and preparation for delivery.
Which of the following defines supply chain operations?
A __________ advantage features a product or service on which customers place a greater value than they do on similar offerings from competitors
The strategy for managing all the resources required to meet customer demand for all products and services.
Which of the following defines supply chain strategy?
IT enables business success and innovation.
Which of the following statements is true?
What is data converted into a meaningful and useful context?
The wash and rinse cycle
Consider a washing machine as a system. Which of the following represents the process?
Inventory, customer orders, and demand forecast; all of these.
The sales department needs to rely on information from operations to understand _________.
The DVD player, DVD movie, speakers, TV, and electricity.
Consider a home theater system. Which of the following represents the inputs?
What is the application of knowledge, skills, tools, and techniques to project activities to meet project requirements?
Time, cost, scope
What are the three primary variables (or triple constraints) in any project?
Poor planning or poor project management.
What is the number one reason that IT projects fall behind schedule or fail?
Delivered on time, within budget, and meets the business requirements; all of these.
Which of the following is a characteristic of a successful project?
A temporary endeavor undertaken to create a unique product, service, or result.
What is a project?
Any measurable, tangible, verifiable outcomes, results, or items that are produced to complete a project or part of a project.
What are project deliverables?
An individual who is an expert in project planning and management.
What is a project manager?
Change in business goals during the project (management)
The PMI develops procedures and concepts necessary to support the profession of project management. Which of the following is not one of the three areas it focuses on?
An internal department that oversees all organizational projects.
What is a project management office (PMO)?
A key date by which a certain group of activities must be performed.
What is a project milestone?
Communication, requirements, and changes
The project management role has several responsibilities in the area of scope. Which of the following answers lists these responsibilities for scope?
PMI stands for the Project Management Institute.
The triple constraint includes time, cost, and quality.
Customer relationship management
Charles Schwab recouped the cost of a multimillion-dollar system in less than two years. What type of system was it?
All of these; create barriers, decrease buyer power, and increase effeciencies.
Which of the following is an organizational result from an effective and efficient supply chain management system?
The analysis and redesign of workflow within and between enterprises.
What is business process reengineering?
Increase its supplier power
What can effective and efficient supply chain management systems enable an organization to accomplish?
Integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations.
What is enterprise resource planning?
Customer's personal computer
Which of the following is not a valid way that a CRM system can collect information?
The product delivery processes and elements, including orders, warehouses, carriers, defective product returns, and invoicing.
Which of the following defines supply chain logistics?
To make all business process the best-in-class.
What is the purpose of business process reengineering?
What encompasses all of the information contained within a single business process or unit of work and its primary purpose is to support the performance of daily operational tasks?
What is immediate, up-to-date information?
Staples, Office Max
________________ achieved great success by managing information, while _________ was unsuccessful at managing information.
All of the following are characteristics of information except:
Which of the following is an example of transactional information?
Detail, summary, aggregate
Which of the following represents the different information granularities?
What encompasses all organizational information and its primary purpose is to support the performance of managerial analysis tasks?
Document, presentation, spreadsheet, database
Which of the following represents the different information formats?
What is it called when each transaction, entity, and event is represented only once in the information?
Which of the following implies that information is current with respect to the business requirement?
Extracts info from internal and external databases, transforms info, and loads info into data warehouse; all of these
Which of the following describes ETL?
Can exist in several operational systems, each system can be different, and each system can change; all of these
Which of the following statements is true regarding customer information?
Process of analyzing data to extract information not offered by the raw data alone.
What is data mining?
Technology, people, and corporate culture
Which of the following are the principle BI enablers?
To improve quality
Why is Ben & Jerry's using business intelligence?
OLAP and analytical processing
What do data warehouses support?
Accuracy versus completeness.
Achieving perfect information is almost impossible. The more complete and accurate an organization wants its information to be, the more it costs. Which two variables are used to determine the trade-off for perfect information?
What does the Data Warehousing Institute estimate that low-quality information costs U.S. businesses annually?
What is information that people use to support their decision-making efforts?
The more complete and accurate an organization wants to get its information, the more it costs.
Which of the following statements is true?
URL, domain name
Which of the following terms could you use synonymously when referring to the web?
Pages are easy to create and are flexible, advancements in networking hardware, and microcomputers; all of these
Which of the following is a reason for the growth of the World Wide Web?
A banner AD
Bonnie Flat is a real estate agent who specializes in the luxury home market in the Seattle, Washington, area. Bonnie is highly technical and uses many online marketing techniques to increase business. One of most successful online marketing techniques is to place a box along the top of real estate websites and luxury custom furniture websites. What type of marketing technique is Bonnie using?
Universities were among some of the first users of the Internet. What was the Internet first called?
What refers to the creation of new kinds of intermediaries that simply could not have existed before the advent of ebusiness, including comparison-shopping sites such as Froogle and bank account aggregation services such as Citibank?
Just putting up a website does not create an ebusiness.
Which of the below statements is correct?
Dates and times of visits, number of page views, and number of customers with shopping carts; all of these
Which of the following is an example of a clickstream data metric?
What is the business strategy that lets a company shorten the order process and add value with reduced costs or a more responsive and efficient service, and occurs when a business sells directly to the customer online?
What is the depth and breadth of details contained in a piece of textual, graphic, audio, or video?
One-hour film processing and digital cameras stole its market share.
What caused Polaroid to go bankrupt?
What is the most common form of collective intelligence found inside the organization?
The ability to use current devices such as iPhones and laptops as credit cards or tickets.
What statement below describes Web 3.0's feature that ensures the "integration of legacy devices"?
Cell phone manufacturers often refer to their products as mobile devices. Which of the below would not be included in the folksonomy for a cell phone?
What are websites that rely on user participation and user-contributed content, such as Facebook, LinkedIn, and YouTube?
What is the ability to purchase goods and services through a wireless Internet-enabled device?
Social media and user-generated web content
Which of the following best describes Web 2.0?
Reader, subject matter, and editor; all of these
Large wikis, such as Wikipedia, can protect the quality and accuracy of their information by assigning users roles such as __________.
Info vandalism, technology dependence, and violations of copyrights and plagiarism; all of these
Which of the following are challenges of Business 2.0?
What is the type of knowledge that consists of anything that can be documented, archived, and codified, often with the help of an MIS department?
What is the practice of expanding your business and social contacts by constructing a personal network?
Accelerate collecting the business requirements, focus on creating a prototype, and actively involve the system users; all of these
Which of the following is a fundamental of the RAD methodology?
Test and deliver infrequently
Which of the following is not one of the primary principles an organization should follow for successful agile software development?
The overall process for developing information systems from planning and analysis through implementation and maintenance.
What is the systems development life cycle?
Decreased productivity, damage to brand reputation, and incurred liabilities; all of these
Which of the following is a business-related consequence of software failure?
What consists of a series of tiny projects?
Plan, analyze, design, develop, test, implement, maintain
Which of the following represents the phases in the SDLC?
Which methodology provides a framework for breaking down the development of software into four gates?
Which methodology aims for customer satisfaction through early and continuous delivery of useful software components developed by an iterative process with a design point that uses the bare minimum requirements?
Which methodology ends each day or begins with a stand-up meeting to monitor and control the development effort?
Which phase of the SDLC gathers business requirements?
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