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Final: Review Guide

Terms in this set (73)

-self-presentation behaviors; use statements that reveal that you are "human" with similar emotions, limitations, and experiences as your audience.
-language; use common, clear, and understandable terms
-physical appearance and other nonverbal behaviors: dress appropriately for your profession, choose a style similar to that of your audience, reject clothing or accessories that might match negative stereotypes. make sustained eye-contact, use gestures to add emphasis to the points that you make, maintain a relaxed and open posture, pay attention to your voice
-discover yourself; know yourself in order to lay the foundation for a consistent behavior
-appreciate constituents; appreciate perspectives of an increasingly diverse workplace
-affirm shared values; "internal compasses that enable people to act independently and interdependently"
-develop capacity; (1) providing educational opportunitities (2) giving followers the latitude and authority to make significant decisions (3) helping followers believe in their own abilities (4) giving followers the opportunity to make mistakes (5) sharing information and feedback (6) ensuring that everyone accepts responsibility for her and his own actions
-serve a purpose; create a sense of direction for the group- going first, staying in touch, making meaning on a daily basis, storytelling, regaining lost credibility
-sustain hope; show genuine concern for others and believe that you can take charge of your life and persist in the face of obstacles