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Chapter 2

STUDY
PLAY
Emotional Intelligence
The ability to understand and manage yourself and relate effectively to others.
Maturity
the ability to control your impulses, to think beyond the moment, and to consider how your words and actions affect yourself and others before you act.
Ethics
the principles of conduct that govern a group or society.
Plagiarism
presenting someone else's ideas as if they were your own.
Self esteem
how you feel about yourself.
Motivation
the inner drive that moves you to action.
Reframing
choosing to see a situation in a new way.
SCANS
(page xxiii - Instructor's Preface): Secretary's Commision on Achieving Necessary Skills