Like this study set? Create a free account to save it.

Sign up for an account

Already have a Quizlet account? .

Create an account


the ability of one person or group to cause another person or group to do something that they otherwise might not have done

Organizational Politics

activities in which managers engage to increase their power and to pursue goals that favor their individual and group interests

Political Decision Making

decision making characterized by active disagreement over which organizational goals to pursue and how to pursue them


a group of managers who have similar interests and join forces to achieve their goals

Formal Individual Power

power that originates from a person's position in an organization

Legitimate Power

the power to control and use organizational resources to accomplish organizational goals

Reward Power

the power to give pay raises, promotion, praise, interesting projects, and other rewards to subordinates

Coercive Power

the power to give or withhold punishment

Information Power

power that comes from access to and control over information

Informal Individual Power

power that stems from personal characteristics such as personality, skills, and capabilities

Expert Power

informal power that stems from superior ability or expertise

Referent Power

informal power that stems from being likes admired and respected

Charismatic Power

an intense form of referent power that stems from an individual's personality or physical or other abilities, which induce others to believe in and follow that person

Organizational Conflict

the struggle that arises when the goal-directed behavior of one person or group blocks the goal-directed behavior of another person or group


a process in which groups with conflicting interests meet together to make offers, counteroffers, and concessions to each other in an effort to resolve their differences

Third-Party Negotiator

an outsider skilled in handling bargaining and negotiation


a neutral third party who tries to help parties in conflict reconcile their differences


a third party who has authority to impose a solution to a dispute

Please allow access to your computer’s microphone to use Voice Recording.

Having trouble? Click here for help.

We can’t access your microphone!

Click the icon above to update your browser permissions and try again


Reload the page to try again!


Press Cmd-0 to reset your zoom

Press Ctrl-0 to reset your zoom

It looks like your browser might be zoomed in or out. Your browser needs to be zoomed to a normal size to record audio.

Please upgrade Flash or install Chrome
to use Voice Recording.

For more help, see our troubleshooting page.

Your microphone is muted

For help fixing this issue, see this FAQ.

Star this term

You can study starred terms together

Voice Recording