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18 terms

CH 13 OB

STUDY
PLAY
Power
the ability of one person or group to cause another person or group to do something that they otherwise might not have done
Organizational Politics
activities in which managers engage to increase their power and to pursue goals that favor their individual and group interests
Political Decision Making
decision making characterized by active disagreement over which organizational goals to pursue and how to pursue them
Coalition
a group of managers who have similar interests and join forces to achieve their goals
Formal Individual Power
power that originates from a person's position in an organization
Legitimate Power
the power to control and use organizational resources to accomplish organizational goals
Reward Power
the power to give pay raises, promotion, praise, interesting projects, and other rewards to subordinates
Coercive Power
the power to give or withhold punishment
Information Power
power that comes from access to and control over information
Informal Individual Power
power that stems from personal characteristics such as personality, skills, and capabilities
Expert Power
informal power that stems from superior ability or expertise
Referent Power
informal power that stems from being likes admired and respected
Charismatic Power
an intense form of referent power that stems from an individual's personality or physical or other abilities, which induce others to believe in and follow that person
Organizational Conflict
the struggle that arises when the goal-directed behavior of one person or group blocks the goal-directed behavior of another person or group
Negotiation
a process in which groups with conflicting interests meet together to make offers, counteroffers, and concessions to each other in an effort to resolve their differences
Third-Party Negotiator
an outsider skilled in handling bargaining and negotiation
Mediator
a neutral third party who tries to help parties in conflict reconcile their differences
Arbiter
a third party who has authority to impose a solution to a dispute