Delta Airlines - Flight Attendant Glossary of Terms
Terms for Delta Airlines Initial Flight Attendant Training.
Terms in this set (156)
To terminate or discontinue an operation or procedure before its completion, such as takeoff or landing.
Aircraft Communication and
Reporting System (ACARS)
An automated onboard system that sends and receives relevant aircraft information.
Access Days (A-Day)
A block of days on your schedule for the purpose of covering operational needs.
The rear portion of the airplane or in the direction of the back of the airplane.
Used to obtain statements from flight attendants and passengers witnessing incidents in the cabin. This form is found in the Flight Attendant OBM.
The point of reference for determining the left side of the aircraft from inside the aircraft facing forward.
Determined by the distance from the nose of the fuselage to the tail.
Aircraft Logbook (ACL)
A flight deck logbook where missing, inoperative or broken "safety-related" items are recorded to advise the Maintenance department to correct or repair the items.
The point of reference for determining the right side of the aircraft from inside the aircraft facing forward.
Three-letter codes which designate specific airports.
Airport Customer Service (ACS)
Department which includes gate agents, ticket agents and ramp personnel.
Before leaving the airport, an A-Day holder must obtain a release through the Automated Crew Scheduling telephone system within one hour of block-in time or the end of a non-fly duty period.
Refers to a procedure to signal flight attendants to prepare aircraft doors for departure or arrival.
A pairing consisting of only non-transoceanic duty periods that report after 1300 and release after 0300.
Alternative Flying Program (AFP)
An AFP is not a base, but rather a voluntary program which allows flight attendant participants to originate and terminate trips in the city in which they live.
The height an aircraft flies above sea level measured in feet.
Announcement Handbook (AH)
A reference manual for flight attendants containing public announcements as required by Delta Air Lines and the Federal Aviation Administration.
Arm/Prepare Door for Departure
The act of preparing an aircraft door for emergency operation by manually or mechanically positioning the girt bar in to the floor fittings.
Available Seat Mile (ASM)
One airplane seat flown one mile. An airline's "product."
Aviation Safety Action Program (ASAP)
A program for voluntary disclosure of safety related infractions.
Schedule code which indicates a flight attendant is on a period of availability for pay protection.
Base transfers are awarded monthly based on flight attendant system seniority.
A specified period of time for which a flight attendant bids for a schedule or participation in a program.
Blended pay combines hourly base pay and hourly flight pay. It is a standard pay rate for all hours flown, based on length of service.
The process by which customers enter the aircraft (for opposite see deplaning)
Braille Safety Information Booklet
Located on all aircraft - contains safety information printed in a Braille format.
A required communication between crew members. Information relevant to the safe operation of the flight, including service, is conveyed during the briefing.
A partition which separates cabins on the aircraft.
Trademark for Delta's business class product on international flights.
The section of the aircraft where customers sit.
Cabin Jumpseat Authorization (CJA)
Authorization to travel using an available non- FAA required cabin jumpseat.
A day from 0000 to 2359 in your local base time.
Schedule code indicating a requirement to contact Scheduling.
Flight attendants working a flight are referred to as the cabin crew.
Cabin/Reserved Seat Baggage
Any item to be carried in the cabin for which a passenger has purchased a ticket.
The pilot in charge of a flight who is responsible for the safety of the aircraft, crew and customers. Also known as the Pilot in Command (PIC).
Any item a customer carries in the cabin.
Schedule code indicator for a flight attendant to contact his/her Field Service Manager.
When a group or individual leases an airplane for a special purpose, such as a sports team traveling to a game.
Three-letter code which designates a specific city and may or may not be connected to a city's airport code(s).
A U.S. Department of Transportation approved marketing and operating arrangement between Delta and partner airlines which have underlying route authority. Each carrier has authorization to sell a specified number of seats on the other carrier.
Company Convenience Leave of Absence (PLOC)
An unpaid 30/31 day leave of absence offered by the company on a seniority basis when an overstaffing situation exists.
Delta employee who transfers into another department.
Continuing Qualification (CQ)
Ground training, review, proficiency assessment and testing required by the FAA and TSA to maintain flight attendant qualifications.
A concourse is a part of the terminal. This is the area where customers and crew may move from gate to gate.
Multi-airport base from which a flight attendant may bid or be assigned to fly from any airport:
LAX base: LAX, SNA, ONT FLM AFP: MIA, FLL
NYC base: JFK, LGA, EWR
Guaranteed flight credit to adjust or provide adequate compensation for specific situations.
Crew members / crew are employees who perform safety and/or service-related duties onboard an aircraft.
Crew Compensation Pay
Additional pay per flight hour for any flight segment operated below staffing guidelines.
Crew Resource Management (CRM)
CRM provides the enabling behavior that flight crews need to manage risk. CRM is an important skill that crew members need to effectively and efficiently work together to achieve the common goal of customer service and safety.
Critical Phases of Flight
All ground operations involving taxi, takeoff, landing, engine start-up and shut-off and all other flight operations conducted below 10,000 feet.
The rate at which an aircraft flies at maximum operating efficiency for a sustained period.
When a crew member does not work as a flight attendant or pilot on a trip. The crewmember occupies a passenger seat for transportation to cover or return from a trip.
The loss of cabin pressure.
Pay for flights delayed one hour or more past scheduled departure time with NO passengers on board.
Delta Air Lines' web site
Delta Connection Carriers
Regional carriers which transport customers from smaller cities to and from cities served by Delta and which coordinate their flight schedules with Delta's to facilitate passenger connections. Connection carriers include Chautauqua, Compass, ExpressJet, GoJet, Pinnacle, Shuttle America and SkyWest.
The process by which customers exit the aircraft at the termination of a flight (for opposite, see boarding).
Disarm / Prepare Door for Arrival
The act of preparing an aircraft door for normal operation by manually or mechanically removing the girt bar from the floor fittings.
Anticipated emergency landing in water.
Unscheduled landing at an airport other than the original destination due to situations occurring enroute such as weather, maintenance, medical emergency, need for fuel, etc.
The period of time from scheduled or actual report time (whichever is later) to release in base or on a layover for a minimum required rest period.
Items (pieces of equipment) for use in emergency situations. For example, First Aid kits, fire extinguishers and flashlights are pieces of emergency equipment.
Emergency Leave of Absence (ELOA)
Three consecutive days of paid leave provided to an employee who is unable to be at work due to death in the immediate family.
Employee Involvement Group (EIG)
An organization to improve the flight attendant work environment, customer service and product quality, through two-way communication, mutual respect and shared decision making between In-Flight leadership and flight attendants.
Engines power the aircraft. They may be mounted on wings, the side of the tail section and the top of the tail section. Aircraft in the Delta fleet have two to four engines in varying locations.
Equipment and Furnishings Manual (EFM)
A cabin list used to advise the flight deck
crew and maintenance of all cabin items, both airworthy and customer convenience, which need correction or repair.
Failure to be Available (FTA)
Infraction by an A-Day holder or a flight attendant on AVL for pay protection who fails to answer a call from Scheduling or contact Scheduling within 20 minutes of being paged. Also applies to A-Day holder who fails to obtain an airport release.
Failure to Cover (FTC)
Infraction by a flight attendant who fails to report prior to departure for a scheduled assignment.
Federal Communications Commission (FCC)
The U.S. government agency which regulates
all communications facilities and companies throughout the U.S. Since airlines operate their own radio and teletype, these activities fall under the jurisdiction of the FCC and are operated under FCC rules. The FCC is also responsible for setting up city and airport codes.
A no-revenue flight for the purpose of positioning an aircraft. Ferry flights are considered deadhead flights for pay purposes.
The First Officer is the pilot who is second in command of the aircraft, also known as the co- pilot.
Moveable parts on the trailing edge of the wing that extend and retract during different phases of flight.
Flight Attendant Comment Tracking System (FACTS)
A flight attendant computer system used for entering non safety related information about a flight.
The forward part of the airplane containing the aircraft controls where the pilots work.
Flight Deck Crew
Pilots working a flight are referred to as the flight deck crew.
The department to which pilots are assigned.
The flight dispatch positions, located within the OCC, responsible for all decisions relating to operation of a flight.
The flight attendant in charge of the flight. A position that must be filled by a leadership qualified flight attendant. This leadership position is referenced on the trip by the letter "A".
Pay for each credit hour, or portion thereof, flown in excess of 45 hours.
The front portion of the aircraft or in the direction of the front of the aircraft.
The body of an airplane to which the wings and tail section are attached.
The kitchen area of an airplane where food and beverages are prepared and supplies and galley service equipment are stowed.
The electrical current which powers all galley equipment, such as coffee makers and ovens.
An area in the airport where customers wait for their flights to depart, as well as board and deplane an aircraft. Also referred to as the Gate House.
A metal rod or flat bar used to attach the escape device stowed in the slide compartment (bustle) to the aircraft floor. When the girt bar is inserted in the floor fittings, the door is armed or ready
for use in an emergency. When the girt bar is not attached to the aircraft floor, the door is disarmed or ready for use in the normal mode.
Greenwich Mean Time (GMT)
The basis for Standard Time throughout the world.
A mechanism that maintains a hinged aircraft door in the "open" position, or "locked" to the aircraft fuselage to prevent the wind from moving the door.
Pay for flights delayed at the gate for one hour or more past scheduled departure time with passengers on board.
Hub and Spoke
SystemProvides a route pattern which allows customers to board in smaller volume cities, travel to "hub" cities and connect to their final destinations.
Status of a flight attendant who may not operate a flight because training qualifications are not up to date or FAR legalities for rest are not met.
Computer application flight attendants use to receive trip information.
In-Flight Service (IFS)
The department to which flight attendants are assigned.
In-Flight Service Base
A geographical area designated by the company where flight attendants are based. The airport(s) from which a flight attendant normally originates his/her work hours for Delta.
Irregular Operations (IROPS)
Critical period of flight operations due to weather, mechanical or Air Traffic Control delays. May cause a flight attendant's scheduled pairing to be changed.
A moveable tunnel which connects the aircraft to the terminal or concourse. A Jetbridge is used for boarding and deplaning an aircraft.
Refers to a crewmember's seat on an airplane.
It May be located in the cabin or in the flight deck. All jumpseats have safety restraints. Cabin jumpseats are retractable. May also be referred to as Duty Station.
K-Line ( Variable staffing)
The line holding flight attendant designated as an extra crewmember where the load/service warrants their presence or to accommodate minimum staffing for a particular equipment type.
LMS or Learning Management System is the computer-based application in which CBTs (computer based training) are completed and tracked.
Consists of the main gear and the nose gear. The main gear is located under the wings and includes wheels, brakes and struts. The nose gear is located under the nose of the aircraft and includes struts and wheels.
Language of Destination (LOD)
The local language of the destination city. Flight attendants with foreign language skills are used to staff international flights and are referred to as LOD flight attendants.
A piece of rope or cord used to hold or fasten something.
A compartment on the aircraft where a toilet and sink are located. Also referred to as a lav.
A period of time spent away from domicile during which a hotel and transportation to/from the hotel are provided.
An extra flight attendant assigned to a flight to provide additional customer service on flights with meal service. Also refers to the percentage of seats filled on a flight. When every seat on a flight is full, the flight has a 100% load factor.
Managed Time Out (MTO)
Approved removal from a trip or a portion of a trip due to personal emergency or compelling or problematic circumstances that occur within 24 hours of scheduled report.
The minimum number of qualified flight attendants required by the FAA to legally operate an aircraft type.
Minimum Equipment List (MEL)
A reference list found in the flight deck, for Flight Control, Pilots and Maintenance, to determine what is required to dispatch the aircraft when a system or piece of equipment is inoperative.
Acronym for on-the-job injury.
On-Board Manual (OBM)
A reference manual for flight attendants containing information on regulations, policies, guidelines and equipment as required by
Delta Air Lines and the Federal Aviation Administration.
Any seating where passengers board on a first come, first serve basis and no seat assignments are made.
A listing of available pairings which Trip holder flight attendants may access to pick-up, swap or drop a trip.
Operations Control Center (OCC)
The OCC is staffed with decision-makers from every operating division of the company. The operation of each flight is tracked from departure to arrival.
The departure point (city/station) where a particular flight number begins. An origination is also a flight or group of flights, which are not part of a published pairing or schedule. Usually created due to Irregular Operations.
A number assigned to each rotation.
An action taken to ensure emergency equipment is operable before an aircraft departs. Checks
are required at the start of every duty period, every time a change in aircraft occurs and after an aircraft has been left for an extended period of time.
The Delta employee web site.
Preferential Bidding System (PBS)
A computer program designed to build crewmembers schedules.
This is the flight attendant on international flights who, in addition to performing their own duties, leads, directs and oversees the cabin crew activities. This position is held by a U.S.- based flight attendant who has gone through specialized training to become qualified as a Purser.
The time when an aircraft is released for departure and leaves the gate.
The maximum distance in miles an aircraft can fly before exhausting its normal fuel supply.
A scheduled disruption of an original pairing due to weather, etc.
Revenue Passenger Mile (RSM)
The dollar amount generated for an occupied passenger seat for each mile flown.
Updated information to be placed in the On-Board Manual, Announcement Handbook or Flight Attendant Work Rules manual.
A pattern of flights scheduled to be flown by a designated flight crew, as a group or individually, from the time the flight attendants leave their home base until they return. A rotation may cover flights for one or more days. Also referred to as a pairing.
Where an airline flies.
Row of Seats
Includes seats from the window on the left side of the plane, across the aisle, to the window on the right side of the plane.
Safety Reporting System (SRS)
A flight attendant computer system used for reporting non-routine, safety related issues on board the aircraft.
A document issued by the TSA which contains specific mandatory actions that air carriers and or airport entities shall implement in response to new or increased threat to civil aviation. Corporate Security is responsible for the distribution.
Set of Seats
Any group of connected seats not divided by an aisle.
A number on the aircraft tail used to track and identify the individual aircraft.
The Delta Shuttle operates frequent flights between New York's LaGuardia and Washington DC's National airports, between New York's LaGuardia and Boston's Logan airports and between Los Angeles International and San Francisco International airports.
Refers to the designated report time (up to 4 hours) for crew members prior to a flight. Sign-in also refers to the procedure and the location for reporting.
Other airlines that partner with Delta to provide a seamless service through common policies and procedures.
Delta's monthly in-flight magazine
An "evacuation" slide provides a means of escape from the aircraft to the ground or water.
Abbreviations indicating types of Special Service Passengers.
Sterile Flight Deck
Refers to the time when no unnecessary conversation or activity can take place with/ between flight deck crew members, which could distract any pilot from the performance of their duties during Critical Phases of Flight (anything below 10,000 feet and ground movement). Flight attendants may initiate communication
at any time concerning a safety-related matter. The captain will decide if communication should continue in the interest of safety.
Occur when the inbound portion of a through flight is delayed. For operational reasons and
to maintain the integrity of the schedule, the outbound portion of the flight is operated on time. In this situation, there would be two flights in the air at the same time with the same flight number. For FAA identification purposes, it is necessary to assign a different flight number
(a stub number) to the outbound portion. Delta Stub Flights are always a 9000 series number and are used for internal operational purposes only. The gate monitor will show the original flight number so as not to confuse the passengers.
Attached to the back of the fuselage and comprised of the horizontal and vertical stabilizers. The horizontal stabilizer is the small "wing-like" attachment located on each side of the tail section. The vertical stabilizer is the "fin- like" attachment located on the top of the tail section.
An ascent in an aircraft.
Ground movement of an aircraft.
Telecommunication devices for the hearing impaired which are available in airport terminals. They are phones with keyboards and screens that send and receive written messages over phone lines.
The department to which Aircraft Mechanics and related personnel are assigned. Also referred to as Maintenance.
The main area of an airport where ticket counters, Baggage Claim and Ground Transportation are located. Terminal is also a reference to the building where customers and crew members board and deplane an aircraft.
The arrival point (city/station) where a particular flight number ends.
Threat and Error Management (TEM)
This means thinking about a potential threat that may cause you to commit an error. Identify those threats and take steps to reduce or eliminate them.
Through-Flight Intermediate Stop
A scheduled stop in a city/station between the originating and terminating points of a particular flight number.
Local time that extends from the North Pole to South Pole.
A flight attendant who holds trip(s).
Transportation Security Administration (TSA)
ransportation Security Administration oversees and promotes security procedures for all airlines.
A trip consisting of one duty period.
Twenty-Four (24)-Hour Clock
Used to precisely represent the time of day without A.M./P.M. designators, so midnight (the beginning of a new day) starts at 0000 and the day ends at 2359.
A flight attendant position created to bring staffing to or above minimum.
The distance from the tip of one wing to the tip of the opposite wing.
Attached to the fuselage. The front of the wing is referred to as the Leading Edge. The back of the wing is referred to as the Trailing Edge. The wings also contain the aircraft's fuel supply.
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