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ServiceNow System Administrator Review - Module 5
Terms in this set (92)
What is a rule that applies to a form to dynamically change form information or the form itself? (Alternative to client scripts, run on client side/browser)
How do you apply a UI policy to all views?
set global to true
You can set UI Policy on fields on a form to:
Optional/mandatory, hidden/visible, editable/read only
What enables admins to set mandatory and read only states for fields and can be used to enforce data consistently across applications?
What enforces requirements on a field and record data when the data is imported into ServiceNow or when the data in an import set is submitted through an external system.?
This is used to set mandatory and read only states on form fields.
Can a data policy be applied to lists?
The purpose of a _ is to standardize the same data across ServiceNow applications. The controls are similar to UI policy controls, but UI policies are enforced only on data that passes through the browser and UI.
What provides a method to put in buttons, links, and context menu items on forms and lists making the UI more interactive and customizable?
What are some examples of UI Actions?
Form Buttons, Form context Menu items, form links, list buttons, list choices
Can a Business Rule be set up to run before or after the database action has occurred?
Unlike UI policies, business rules DO/DO NOT monitor fields on a form.
Do global business rules ignore the condition field?
Which list displays all of the business rules?
Business Rules List
T/F Business rules are real-time
Why are business rules NOT real time?
They do not monitor fields on a form, they monitor records as they are inserted or updated
ServiceNow strongly advises FOR/AGAINST using global business rules
Against (use a script include instead)
T/F Business rules are consistently applied to records regardless how they are accessed
What is an application or system that accesses a remote service or another computer system, known as a server?
What is a computer program running as a service; physical computer dedicated to running one or more services, or system running a DB
What kind of a model does ServiceNow use?
These are shipped to the client (browser) and run there instead of the server.
What are the 4 ways clients can execute scripts?
onCellEdit, onChange, onLoad, onSubmit
T/F You should use client scripts if you can use UI policies or Access control rules?
What is a security rule defined and set at the row-level and column level and is executed when attempting to access any ServiceNow Table?
What is the list of all the access controls for a table?
Access Control List
What provides these:?
1.) Global Security Mechanism to restrict the read, write, create, and delete operations of rows and columns
2.) Built in flexibility by defining different types of components to evaluate to true
3.) Easier management by the contextual security manager, so there is an awareness of all ACLs when adding or changing ACLs
Access Control Lists
An instance uses _ rules to control what data users can access and how they can access it.
Access Control List
Each ACL Rules specifies what two things?
Object being secured, object permissions
Access Control rules can be defined in three ways
Conditional expressions, scripts, roles
ServiceNow process ACL rules in the following order:
1.) Match the object against _ ACL rules.
2.) Match the object against _ ACL rules
What are these?
System properties > Security
System Security > Access Control
System Security > High Security Settings
What is an indication to ServiceNow that something has occurred?
What are events caused by?
User Actions, Scripts
More than _ events exist in baseline implementation
Which table are the event definitions located?
Admins can view the definitions by going to:
System Policy > Events > Registry
What is the table containing a record of every generated event?
Where do you go to see the log of events in the event queue?
System Policy > Events > Event Log
A tool for alerting users that events that concern them have occurred (EMAIL, SMS, INVITES)
These are tasks for what?
Configure email properties
Create events and bus rules
Configure email addresses and subscribe to notifications
create or update SN records
Where do you go to configure email notifications?
System Policy > Email > Notifications
What gets information from a series of referenced fields from different tables?
What does a notification contain?
Mix of static and dynamic content
In SMS where do you go to enable additional service providers?
What is a group of customizations or personalizations that can be packaged and moved from one instance to another?
What allows administrators to group a series of changes into a named set and then move this set as a unit to another instance?
What record is a "point in time" xml snapshot of the record. Works by writing changes from tracked tables to the customer update tables [sys_update_xml]
Used to apply changes that have been checked and verified in another instance.
When merging multiple update sets, if several update sets have modified the same object, the _ change will be the one moved to the new, merged update set
Allows customizations to be created and modified in a development instance, and then applied to a production instance.
What are CAPTURED in update sets?
Business Rules, Client Scripts, fields, forms and form sections, reports, tables, views, workflows
What are NOT CAPTURED in update sets?
Modified CIs, modified Data records, new data records, new users and groups, schedules, scheduled jobs, homepages
T/F: Homepages must be manually added to an update set
How do you add a homepage to a current update set?
Homepage admin > pages
Right click homepage record
Select unload portal page
You can compare versions and revert changes to objects on a table with _ attribute
The _ table has been added to support this feature
Update sets can/cannot be merged?
How can you merge update sets?
System Update Sets > Merge Update Sets
What is designed to provide optimal stability and quality, with the flexibility to quickly address problems and deliver new features
ServiceNow Release Cycles
What does a family contain?
Feature releases, patch releases, hotfixes
What are the three ServiceNow release types?
Feature release, patch release, hotfix
What are the three ServiceNow release phases?
Early access by invite, Opt-in or auto upgrade scheduled based on dates, Opt-in, on-demand, or auto-upgrade
What are these referring too?
1.) Any record that has been altered from the base state by the customer will be exempt from upgrade
2.) This prevents upgrade from overwriting and breaking user customizationslied?
T/F Any record that has an updated record in the customer update (sys_update_xml) table is skipped during upgrade
Which module tracks every upgrade made to the system?
Where do you go to check which release is running on an instance?
System Diagnostics > Stats > Stats
Where do you go to confirm a recent upgrade to a feature release has been performed?
System Logs > Events
Where do you go to configure your instance to send an email at the end of an upgrade?
System Policy > Notifications
ServiceNow Instance Performance is made up of what 3 components?
Application Service Response, network latency, browser rendering and parsing
Displays processing time, including total time and time for each step for a completed transaction
Response Time indicator
Where does the response time indicator appear?
Bottom right of forms and lists
Where do you go to check application server and network responses?
What stores a record of all browser activity for an instance?
Which columns are most watched for list calculations?
SQL Time, Client Response time, Client network and browser time
Server response time should be below _ on average
How do you monitor your ServiceNow servlet?
What is a useful problem indicator that records memory usage and indicates when the instance is running out of memory?
What % is typically considered free?
What controls the number of user transactions that can be run parallel?
What is the purpose of semaphores?
Make sure you dont have too many things running at same time
What can Live Feed/Company Feed users do?
Post and reply to messages, Upload and share images and links, like messages and other replies, join groups, tag messages, filter, sort, and search posts, receive email notifications of new posts.
Where do you go to remove posts from all feeds?
Social IT > Feed administration > Messages
What are the 3 live feed groups?
Public, Private, Unlisted
__apply to a particular widget on a form, rather than to the form itself.
____script runs when a form is first drawn and before control is given to the user to begin typing.
_____script runs when a form is submitted.
_______runs when a cell on a list changes value
_______lists the tables on the target system that are not overwritten by the clone process.
System Clone > Clone Definition > Exclude Tables
When a table is excluded, an empty table is preserved. To keep the table data, navigate to _______ and add the table to the list.
System Clone > Clone Definition > Preserve Data
Users with the _____ role use the System Clone application to schedule cloning without requiring a clone request on the ServiceNow HI system.
admin or clone_admin