5 Written questions
5 Matching questions
- Primary activities
- Access-based strategic position
- Value chain
- Information overload
- Discretionary information
- a The series of departments that carry out value-creating activities to design, produce, market, deliver, and support a firm's products.
- b information that is available only to certain internal users
- c involves serving a subset of customers who differ from other other customers in terms of factors such as geographic location or size, which creates different requirements for serving those customers.
- d activities in the value chain that are performed to create, market, and deliver products and services to customers and provide post-delivery service and support. Primary activities include production, shipping and receiving, and marketing
- e the state of having more information than one can process
5 Multiple choice questions
- All the stages in the production process from obtaining raw materials to selling to the consumer - from point of origin to point of consumption
- uses data warehouses and complex algorithms to forecast future events, based on historical trends and calculated probabilities.
- are nonrecurring and non routine decisions.
- is achieved when a subsystem achieves its goal while contributing to the organization's overall goal.
- eliminates duplicate recording, storage, reporting, and other processing activities in an organization
5 True/False questions
Value of information → is the benefit produced by the information minus the cost of producing it
System → the condition that exists when the organization's parts interact to produce a joint effect that is greater than the sum of the parts acting alone
Essential information → required to conduct business with external parties such as purchase orders and customer billings
Structured decisions → repetitive, routine, and understood well enough that they can be delegated to lower level employees in the organization
Goal conflict → is achieved when a subsystem achieves its goal while contributing to the organization's overall goal.