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Management notes

Terms in this set (32)

Leadership
The ability to inspire idividuals and group to accomplish important goals
Management
The process of accomplishing the goals of an organization through the effective use of people and other resources
- Study Leadership
- Participate in organizations and activities
- Practice leadership
- Observe leaders
4 things that help you become a better leader
-Plan
-Organize
-Staffing
-Implementing
-Controlling
What do managers do
Planning
Analyzing information, setting goals, and making decisions
Organizing
Arranging the work and resources needed to achieve goals
Staffing
All activities in obtaining, preparing, and paying employees
Implementing
Directing and leading people to accomplish work
Controlling
Determined to what extent the business is accomplishing their goals
- Top management
- Mid management
- Supervisors
- Non- management employees
What are the 4 levels of management
Top management
Executives are top level managers. They are responsible for the direction and success of the entire business
Mid management
Specialists with responsibilities for specific parts of a company's operations.
Marketing manager, customer service manager
Examples of mid management employees
Supervisors
Responsible for the work of a group of employees. Plan day to day work of the employees they supervise
Non-management employees
Complete the work that the managers assign. Experienced employees a may be asked to serve as leaders for their work group
Human relation skills
The way people get along with each other
- Self understanding
- Understanding others
- Communications
What are ways managers will need to use human relation skills
No because leaders inspire and managers may not
Are all managers leaders
- Position
- Reward
- Expert
- Identity
What are the four types of influences
Position influence
Employees complete tasks because of the position the leader holds
Reward influence
When the leader had the abilities to give it withhold rewards
Expert influence
Leader has a special expertise in a particular area
Identity Influence
Personal trust and respect members have for a leader.
Management Styles
The way a manager treats and directs employees
- Tactical management
- Strategic management
- Mixed management
What are the three types of management skills
Tactical Management
Manger is more directive and controlling
Strategic management
Managers are less directive and involve employees in decision making
Mixed Management
The combined use of tactical and strategic management
Tactical Management
What management style is the best in emergency situations or short deadlines
Strategic management
What is the most effective management style
Mixed Management
What is the most common management style
- Increasing employees empowerment
- Growing use of information technology
- Need to prepare for crisis management
- Increasing need for global management skills
What are three trends in management and leadership
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