The ability to identify relevant issues, recognize their importance, understand the relationships between them, and perceive the underlying causes of a situation
Mechanical system in a factory whereby an article is conveyed through sites at which successive operations are performed on it
Australian Industrial Relations Commission AIRC
4 word term + initials - commission operated under the Workplace Relations Act 1996 to facilitate agreement on wages and conditions
Australian Workplace Agreement
3 word term - an agreement made directly between an employer and employee covering working conditions and remuneration
Management style where all decision making is centralised (made by the manager), there is little delegation and communication is one-way
An agreement which sets out minimum terms and conditions of employment relating to an industry
Type of production of a limited number of identical products. Every item in the batch is completed at each stage before they all pass on to the next stage of production
Complex hierarchical management structure based on clear division of labour, downward communication, centralised decision-making line management and narrow span of control
Type of decision-making where management make the decisions and pass on directions to those below
Centralised system of employee relations
5 word term - where awards (pay and working conditions) were determined by a central body relating to an industry
Enterprise bargaining agreement which results from negotiations between an employer and union and is registered and ratified by the AIRC
code of conduct
3 word term - generally short and specific rules and guidelines laying out specific do's and don'ts - about unacceptable conduct
The process by which wages hours, rules and working conditions are negotiated and agreed upon by a union with an employer for all the employees collectively
A process of creating and exchanging information between people that produces the required response
computer aided design
A computer program that facilitates the creation and modificationof product design
Any of various forms of mediation whereby disputes may be settled short of arbitration
The set of values, norm, and beliefs that influence the behavior of everyone in the organization
corporate social responsibility
The obligation of organization management to make decisions and take actions that will enhance the welfare and interests of society as well as the organization
The extent to which a product's perceived performance matches a buyer's expectations
The process of evaluating alternatives and making choices among them. Usually involves a six step approach
Those forces affecting a situation that are pushing in a particular direction and are supporting the goal or proposed change
economies of scale
The situation in which companies can reduce their production costs if they can purchase raw materials in bulk; the average cost of goods goes down as production levels increase
The relationship between employees and employers encompassing all aspects of their working lives including wages and conditions
The entire process from human resource planning to termination of the employment contract
This refers to negotiations between employers and employees (or their representatives) about pay and work conditions at the level of the individual firm.
equal employment opportunity
The absence of employment discrimination based on race, color, religion, sex, or national origin.
fixed position layout
The product remains in a fixed position with the required resources take to the product
flexible work practices
Flexible practices that allow employees to balance work and family responsibilities
force field analysis
The process of determining which forces drive and which resist a proposed change
Lowest level of managers in the hierarchy. Responsible for the work of operating employees only and does not supervise other managers
A form of traditional organisational structure which is based on the functions performed, eg finance, marketing ...
Goal Setting Theory
A process theory of motivation that focuses on the process of setting and attaining goals
Gross Domestic Product GDP
The dollar amount of all final goods and services produced within a country's borders in a year.
Human resource management HRM
The management of a wide rand of responsibilities relating to the human (employees) function within a business, in order to increase both the employees' and organisational efficiency
The process of introducing new workers to their place of work, their job role, their colleagues, supervisors, management and corporate culture
Resources such as raw materials, labour, plant, equipment, capital information used in any organisatinal production system
Activities, functions and pressures which occur within an organisation over which they have control
Skills used by a manager when dealing with people on a personal basis such as being able to lead, motivate, communicate, manage conflict and build team rapport
The holding or storage of raw materials, component parts, work in progress and finished goods
System of overseeing the contents of an inventory; usually involves maintaining correct levels of stock as well as averting stock loss and theft
Workers are moved between different jobs to increase variety of work and to create a flexible workforce
Just in Time JIT
An inventory management system (usually a software program such as MYOB) which aims to avoid holding any stocks. Supplies arrive just as needed for production.
Key Performance Indicators KPIs
A set of measures that helps a company determine if it is reaching its performance and operational objectives. Indicators can be financial or non-financial
Laissez-faire management style
A leadership style which leaves the majority of decision making and running the business operation to the employees
log of claims
List of demands put forward by employees (union) to the employers relating to pay and working conditions. The employer will respond with its own counter log of claims
low-risk tatics for change
Participative approach to implementation of change, use of communication, empowerment, work groups and support for those who are impacted
Broad operating conditions in which an organisation operates and over which it has no control
The process of planning organising, leading and controlling the work of subordinates to achieve organisational goals. Getting work done through other people.
Maslow's Hierarchy of Needs
Theory of motivation that people are motivated to meet five types of needs, which can be ranked in a hierarchy
Materials Requirement Planning MRP
Itemised list of all materials required to meet production needs
A structure that places managers and employees into project teams that cut across functional or departmental lines and requires them to report to both functional and task management
An agreement between two or more organisations to join together to form one united business
A global statement that reflects an organisation's reason for being or purpose and the way it will be managed
The desire or drive to work well. Process of ensuring that there is continuing commitment to a common set of goals or a single goal
The process by which one party seeks to obtain something it wants from another party eg employee seeking pay increase from employer
An organisation formed with the purpose of assisting in the areas such as health provision, social welfare or community infrastructure
participative management style
Management style (democratic) which shares decision making as a team with management and staff working together
Determining how well employees have performed their jobs, providing feedback to employees and establishing plans to improve performance
persuasive management style
Managers make the decisions then persuade workers of the benefits of those decisions
Industrial action involving workers physically demonstrating outside work premises, often preventing deliveries and labour entering the work site
A company where the shareholding is limited (small) with shares being sold privately. Often run as a family business. Has the words 'proprietory limited' at the end of the company name
The systematic approach to finding and implementing a course of action to correct and unsatisfactory situation
Production layout where pieces of equipment with like function are grouped together
Equipment is used for a single purpose along a production flow line. the product progresses along the line in a continuous flow. Suitable for mass production
The process of transforming resource inputs into finished goods and services
A measure of the functioning and efficiency of a production system. The level of output obtained from a set level of input.
The amount remaining after deducting the operating expenses of running a business from the revenue received by the business
An indicator or measure of performance based on profit, used to evaluate the ongoing success of a business
An incorporated business (company) which has the leagal right to offer shares for sale to the public. Shares are listed on the stockmarket.
A system established to ensure that predetermined quality standards are achieved
Process of checking the quality standards of work done or quality of raw materials or component parts
An employee is redundant when there is no longer sufficient work for the worker to perform
The amount a person is compensated (paid) for performing work tasks (job). It can take the form of cash and/or fringe benefits.
research and development
Scientific research and technical development of new products and/or processes
Inputs used in production: land, natural resources, labour, entrepreneurial skills, capital and technology
Forces acting to restrain or decrease the driving forces for change. these may include staff resistance, cost, poor maintenance of equipment
The expression used to describe what occurs to an employee whose employment is terminated by reason of his or her job becoming redundant.
The use of computer-controlled Robots to perform manual tasks, especially on an assembly line, replacing functions previously performed by human labour
An agreed amount of money paid to employees for their labour during a year. Expressed as an amount per annum.
Process undertaken by an organisation to decide whether to make a job offer to a candidate.
The sense of self-fulfillment or highest level of human needs - Maslow's hierarchy of needs
The level of management involved in the strategic planning and decision making of an organisation.
Accountability of a business towards its stakeholders. the idea that businesses should contribute to the welfare of their communities
Individual or group that has a direct or vested interest in the activities of an organiation.
stop work meeting
Industrial action involving employees meeting during working hours and thus stopping work.
Long-term (2 to 5 years) planning undertaken by senior management to achieve corporate objectives.
An assessment of the internal Strengths ans Weaknesses and the external Opportunities and Threats for an organisation in a given situation.
Planning undertaken by middle-level management to assist in implementing strategic decisions. It's time frame is medium term (1 to 2) years.
The means by which an organisation becomes larger by purchasing a controlling share (at least 50.1%) in another business.
When a group works together to complete a task. It requires workers to be multi-skilled and allows for worker empowerment.
The efficient utilisation of work time which involves setting and prioritising tasks, allocating time and avoiding time-wasting activities. It is a skill.
total quality managment
Concept whereby all staff in an organisation are responsible for quality. Utilises teams to drive continuous improvement and incorporates quality control and quality assurance.
An organisation formed to represent and protect the rights of workers in a particular industry.
The process of providing an employee with the knowledge of specific skills needed to do a job.
Where an organisation reports on the social outcomes and environmental impacts of its activities, as well as its financial prformance.
Dismissal of staff that does not follow agreed legal procedures. Employees may seek to be compensated or reinstated.
union collective agreement
A written agreement made between an employer(s) and a union(s), which sets out the terms and conditions of employment. An agreement may cover businesses run by more than one employer.
A statement which outlines what the organisation sees as its corporate values, eg integrity, honesty, reponsibility ..
A statement that outlines the aspirations of the organisation (aims for the future).
When an employee decides to leave an organisation either by resigning to go to another position, or retirement from the paid work force.