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Interactions in a Diverse Community
Terms in this set (63)
Common volatile situations
domestic disputes, child custody exchanges, landlord-tenant disagreements, traffic crash investigations and civil disputes
Steps to finding resolutions to volatile situations
1. separate the involved people
2. Assess the needs of the people
3. Gather information from all sides
4. Explore other possible options
5. Implement a solution
When managing a conflict, first....
identify the cause of the conflict and try to avoid potential emotional triggers. Determine if the conflict can be resolved or only managed within the time allotted. know the eliminations of your skills and resources available
What is the primary goal in conflict resolution
restoring order by guiding involved parties toward peaceful resolution
Americans with Disabilities Act (ADA)
federal civil rights law that prohibits discrimination against people w. disabilities and requires public buildings and spaces to have equal opportunity for access.
According to the ADA, an individual with a disability...
is a person who has physical or mental impairment that limits a major life activity, has a record of impairment, or is regarded as having such impairment
restriction of the manner, condition, or duration in which one can preform major life activities compared to non impaired people
Major life activities
include caring for oneself, preforming manual tasks, walking, seeing, hearing, speaking, breathing, learning and working
any mental, physiological, or physical disorder that makes the completion of major life activities using traditional methods difficult
Examples of impairment
back or spinal injuries,
psychiatric or metal disabilities,
neurological impairments, extremity impairments, heart impairments, substance abuse, diabetes,
hearing and speech impairment,
vision impairment and blood disorder
When interviewing a person with disabilities after Miranda has been explained be sure to have who there with the disable person?
Someone who knows the individual, such as a relative, friend, attorney, or agency staff member, is present when you interview a person with disability & videotape interview
If you arrest someone with a service dog, where does the dog go?
you must arrange care for the animal, such as placing the dog with a family member, friend or kennel
physical or mobility impairment
functional imitation that affects one or more of a person's limbs
When communicating with individuals who have a mobility impairment keep in mind one special consideration...
maintaining good eye contact
How to transporting a person with a mobility impairment?
following agency policies and procedures
What are some types of visual impairments do officers encounter?
blindness and partial sight
a functional loss of vision
-applies to ppl who cant see at all (cant distinguish light and dark) and those who cant see out of one eye or both eyes
visual impairment in which, after correction, objects still look dim or out of focus
-may not see color or lack peripheral vision, but can still see
is any degree of hearing loss
Two types of hearing loss are...
deafness and hard of hearing
hard of hearing
may suffer from hearing loss, but not to the extent that he/she must rely primarily on visual communication (such as written notes or sign language)
hearing loss of such severity that the individual must rely primariliy on visual tools such as writing, gestures, sign language, and lip-reading to communicate.
Some people with hearing impairment may have what?
poor balance or slurred speech and may appear to be intoxicated
sign language interpreter
a person who can both receive and express information and interpret it effectively, accurately and impartially
physiological condition that causes someone to have difficulty in producing sound or understandable language
Examples of speech impairment
slurring or stuttering of words
Causes of speech impairment can be from?
neurological disorder, brain injury, physical impairments such as cleft lip or plate
is an incurable intellectual or behavioral impairment that shows itself before the age of 22
People with developmental disabilities have substantial functional limitations in major life activities such as
self-care, learning, mobility, the capacity to live independently, and the ability to be economically self-sufficient
Causes of developmental disability range from
genetic disorders such as down syndrome, prenatal illnesses, fetal alcohol syndrome and complications at birth
type of developmental disability that limits intellectual functioning and adaptive behavior
Can intellectual disability be cured?
No, but an individuals capabilities can be enhanced by using appropriate modifications and accommodations
What are the four levels of intellectual disabilities
mild, moderate, severe and profound
Mild level of intellectual disability
can learn academic and prevocational skills with special training and work within their community, may not understand long term consequences and make appropriate decisions
Moderate level of intellectual disability
can achieve primary academic education, preform semiskilled work under direct supervision, trouble describing events in chronological order, may not understand cause and effect
Severe level of intellectual disability
very slow motor development and communication skills, under close supervision or living in group home, may not be able to live independently
Profound level of intellectual disability
require constant care and supervision and may or may not have developed basic speech.
Autism spectrum disorders (ASD)
used to describe a group of conditions that are diagnosed early in childhood and continue throughout adulthood
What are some possible behaviors that may indicate autism?
difficulty demonstrating nonverbal cues
difficulty demonstrating verbal cues
difficulty understanding how or when to respond to questions or directions
"scripting" from movies- repeating quotes
"echoing"- repeating words
self stimulating behaviors
engaging in this behavior may allow an overstimulated person to calm down in a stressful environment or can provide an under stimulated individual with sensory stimulation
Examples of self-stimulating behaviors
-staring in lights
-pacing or spinning
-picking at the skin
When observing a person with possible prior or current military service, what should you do?
refer to your training
Visible signs of current or prior military experience includes:
-military style haircut
-tattoos dealing w. military subject matter
-blended clothing. regular shirt, boots and camouflage pants
-license plates w. military matter
-body language, military stance
-providing military ID along with drivers license
-Fl license with "V" or Veteran
A person suffering from following injuries or psychological disorders is likely to have been prescribed medication and or self medicate:
limited range of motion
traumatic brain injury
loss of vision/or hearing
peripheral nerve injuries
stress-induced conditions such as ulcers
lack of impulse control
suicidal thoughts or attempts of suicide
Post-traumatic stress disorder
severe anxiety disorder that develops after experiencing an extremely stressful event such as war, physical violence, or natural disaster
Symptoms of PTSD include:
depression, anxiety, flashbacks, and recurring nightmares
Hypervigilance is one the symptoms of PTSD and means
an enhanced state of awareness or "being on guard" that makes it difficult for a person to relax from a stressful situation, always on alert
Traumatic brain injury
structural damage to the brain resulting in temporarily or permanently impaired brain function. two types of head injuries open and closed
closed head injury
originate from a concussion or rapid movement of brain inside skull
-altered mental status can occur from a tumor, stroke, infection, or lack of oxygen
open head injury
inside of skull to come in contact with outside air
caused by vehicle accidents, sports injuries, construction accidents, violence or combat
TBI symptoms mimic
behaviors of being under the influence of drugs or alcohol
Florida Statues define a juvenile as a person under the age of
18, however minds do not fully develop until 25
unstable home environments can contribute to delinquent juveniles such as
bullying, violence, aggression and petty crimes
What three characteristics must a person possess when working with juveniles?
self-control, patience and flexibility
Who is responsible for the safe placement of abused and neglected kids?
Dept. of Children and Families
Under s. 775.085 F.S. an advanced age or elderly person is...
someone who is older than 65
Elderly people are vulnerable to
fraud and exploitation
Elderly commit crimes such as
writing worthless checks or petit theft
As a person ages they are more likely to suffer?
sensory impairment; eyesight, loss of visual precision & depth, distance and peripheral perception
organic, progressive mental disorder characterized by loss of memory, an impairment of judgement and abstract thinking and changes in personality
public notification system that assists law enforcement in recovering lost elderly after they have been reported missing. helpful for those that suffer from Alzheimer's, dementia or mental illnesses
When communicating with elderly treat with....
respect, dignity and patience
Who is responsible for the safe placement of the abused and neglected elderly
THIS SET IS OFTEN IN FOLDERS WITH...
Interviewing and Report Writing
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