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Principles of Marketing (DECA)
Terms in this set (100)
What type of partnership arrangement might restrict a partners liability?
Before you can preform new tasks, you should first read the instruction manual so you can
follow the written directions in the proper sequence
What do environmental distractions to active listening include?
poor lighting and noise
Which of the following is a relevant question for a job applicant to ask during an employment interview?
What type of training do you provide for this position?
If a message recipient is frowning and has clenched fists, the emotional response that s/he is most likely displaying is
During a brainstorm session, should participants be allowed to add new ideas to the list that are based on another group member's idea?
yes, because other participants' ideas can trigger new ideas
What should a business employee do after taking a telephone message for a coworker?
Thank the caller
A good example of a casually operated group is a
Few friends talking about football
Zeke's manager asked him to conduct research on social media promotional strategies and write a report detailing his recommendations for incorporating these strategies into the company's overall promotional plan. Based on his manager's instructions, Zeke should organize the contents of his report in
Written communications in business should
Be clear and easy to understand
Luke is writing a complex report that will be submitted to the company's board of directors. He has collected relevant information that would like to provide to the audience- information that is not necessary to include in the body of the report. In what section of the report should Luke include this supplemental information?
The following information appears at the end of all Molly's outgoing e-mails: Molly S. Glenn; Assistant Manager; The Creekside Cafe; 4422 Creek Road, Danville, TN 44882; (774)555-2047; email@example.com. This information is Molly's e-mail
Which of the following would be a correct salutation in a business letter when you do not know the name of the person to whom you are writing the letter
Dear Accounting Manager
What type of correspondence has Julia written when she sends several letters to companies requesting product information?
One of the most effective ways for employees to communicate with management is to
Drop notes in a suggestion box
A supervisor e-mails his/her staff members to inform them about a meeting they must attend next tuesday. This is an example of
Megan's company holds a monthly staff meeting. As a new employee, she is very excited to hear her coworkers report on their projects during the meetings. Hearing about the projects often causes Megan to think of new projects that the company could work on. How should Megan communicate these new ideas?
Write down the idea. After the meeting, ask her manager if it can be added to the agenda of a future staff meeting
As an employee, you can help your company build positive customer relations by
Reporting customer feedback
What might an employee receive from a business for routinely helping customers with their problems and satisfying their needs?
Why should employees possess adequate product knowledge in order to handle customers' inquiries?
To sell successfully
What type of customer expects immediate service regardless of the circumstances?
To satisfy customers, employees should respond to the customer complaints in a(n) ______ and _______ way
What is an important aspect of fulfilling a company's brand promise?
To use touch points to create positive customer experience
An economic good or service that is scarce is one that is
In limited supply
Eva is watching her favorite show on the television she recently purchased. Which of the following economic activities is Eva performing:
A fixed value in a mathematical formula and the speed of light in science are examples of
How are prices used in our economy?
To ration limited resources
Which of the following statements about wholesale trade businesses is true:
The operate from a variety of business premises
Every business must accomplish which of the following
Produce or provide goods/services
Which of the following economic systems encourages competition in business:
What are the legal documents that certain businesses must obtain in order to operate?
Which of the following is a way that businesses can increase productivity by improving their employees' quality of work life:
By paying fair salaries
What are individuals creating when they write positive statements about themselves and desirable traits they want to develop?
In relation to career success, it's important for individuals to assess their strengths and weaknesses so they can
Apply their talents where they are best used
An employee who is always ready and willing to work is showing
When you exhibit self-confidence, you are showing others that you
Believe in your own abilities
Employees who demonstrate initiative usually receive good recommendations from previous employers, which benefits the workers by
Increasing their employability
Employees who act in a responsible manner on the job can help to create _____ for the company.
Which of the following is a benefit of maintaining a positive attitude:
Enjoying better personal relationships
Susie is not happy with her job because her coworkers are always telling her she doesn't do her share of the work. Susie's feelings are the result of
A local automotive parts manufacturer was forced to close because unemployment caused a decline in automotive sales. This is an example of a problem caused by a(n) _______ change.
If you are able to identify with the thoughts, feelings, values, attitudes, and/ or actions of another person, you are said to possess that trait of
One of the benefits of being assertive is that assertive people
Feel in control of their careers
The question, "Who is experiencing the conflict?" can provide insight about the
Importance of the relationship
As a team member, should you try to encourage others on the team?
Yes, this will help your fellow team member
Because Emma wants to excel in her job, she talks with her manager to get suggestions for ways in which she can improve her efficiency and work quality. Emma is exhibiting an achievement orientation by
Which of the following is not a reason why people resist change:
With a shared vision, team members are much more likely to
Come up with creative ideas and solutions
One woman has an expensive car, lives in a luxury apartment and takes frequent vacations. Her friend has two small children and lives on a modest income. These factors account for the differences in the woman's
Which of the following is an advantage of practicing effective human relations skills at work:
Increased employee loyalty
What function of money enables a person to save his/her wealth until it is needed?
Store of value
Which of the following exemplifies the time value of money:
Rachel placed $250 in a savings account and accumulated $12.50 in interest
Jackie purchased a television on credit. She made a down payment and signed an agreement to pay a specific monthly amount, including interest, over the next 12 months. This is an example of ________ credit.
Kevin bought a refrigerator at a home-improvement store. When it was delivered to his home, he discovered that there were faulty parts. Which of the following should he do first:
Return to the place of purchase
Emily has eight percent of her paycheck placed in an employer-sponsored fund that access later in her life, when she is no longer working. Emily is planning for her
To make sure he develops a realistic personal budget, Marcel should always
Track and record his expenses
Which of the following is an example of a tax liability:
Amount due on an inheritance
The following is written on the back of a check: "For deposit only; Maria Evans; Account #285655". This is an example of a(n) ___________ endorsement.
What is one advantage of keeping a physical check register, instead of relying on your online bank statement?
You know how much money is actually available to you without waiting
Individuals charging only the amount they can afford to pay in full every month in an example of
The wise use of credit
One of the benefits to some individuals of using Form 1040 to file their personal income tax is that this form enables them to
Deduct allowable expensive
Mark has decided to hire a financial planner to help him plan his long-term financial goals. Which of the following should he do first:
Obtain referrals from trusted friends
Which of the following are types of lending investments:
Money market accounts, certificates of deposit, and bonds
Which of the following is a characteristic of an effective accounting system:
The finance function ensures that the company's financial goals are
In line with organizational priorities
Who often helps to orient new employees by answering their routine questions during their first few days on the job?
What does applying the customer-orientation element of the marketing concept enable the business to do?
Offer products that consumers want to buy
Before businesses can effectively sue relevant data, they need to determine the type of
Information this is needed
Determining if data are accurate and current is an example of a business evaluating the
Quality of information
An advertising agency wants to communicate its television commercial idea to a client. What format would be the best for an agency to use?
What do most businesses use store information for future use?
One way that technological innovation has changed business is by decreasing the use of
Ingrid is able to access information from her desktop publishing software, word-processing software, and spreadsheet software at the same time on her personal computer. This is an example of an operating system with _________ capabilities.
The scope of the internet can be describes as
The advantage of using electronic devices such as Blackberries and Iphones to manage business activities and schedules is that they are
Which of the following is the address of a website that a business might obtain by conducting a search on the web:
Uniform resource locator
With the use of a presentation software program, Martin selects a standardized group of slides and enters the appropriate text and graphics in each slide. What is he using to design his presentation?
In which of the following situations would a business use a spreadsheet software program to estimate the effect of change on its financial situation:
Sales are expected to increase by 5%
An advantage to a business that uses collaborative computer software is that its employees can share information quickly, which increases their
The primary reason that government develop workplace health and safety regulations is to
Protect employees from injury and illness
An important reason why employees should follow instructions when using heavy machinery is to
Avoid serious injury
Carl wanted to show his coworkers how strong he is by trying to carry several cases while unloading a truck in the receiving area. He stumbled and dropped two of the cases, ruining the contents and hurting his back. What type of safety hazard should his evaluation reflect?
A good way to prevent accidents in the workplace is to
Practice good housekeeping
When Josh arrived at work this morning, he saw that the company safe was open, the office was in disarray, and his laptop computer was missing. Josh should immediately report the situation to the local
How can an individual employee help protect company information on a daily basis?
Logout of computer when leaving work
Jim works for a small department store. Each of the departments within the store is responsible for ordering its own merchandise. This is an example of
Decentralized purchasing structure
Some businesses increase their productivity by using assembly lines, standardized parts, and division of labor. This helps achieve
One of the ways that being organized helps you to maintain good relations with coworkers is by
Keeping you from delaying group efforts
Which of the following is a benefit of putting your goals in writing
Clarifies the goals
If you have a problem and decide to "sleep on it," you're using the _____ method of problem solving.
Which of the following is a true statement about developing self-understanding:
You can learn as much from your failures as from your successes
In many types of businesses, joining a labor union is considered one of a worker's
Which of the following is a source of career information that is available in most schools:
Even when times are tough for Caitlin's business venture, she tends to remain positive- she looks at the glass as half full rather than half empty. What characteristic of entrepreneurship is Caitlin exhibiting?
Which of the following is an appropriate response to the question on an employment application that asks the reason for leaving a previous job?
Accepted another position
Before Clark's interview, he developed a list of questions to ask his potential employer. He wanted to know: Why is this job open? What are the benefits? What additional training will be required? Who will supervise my work? Which of the questions should Clark avoid asking?
What are the benefits
Offering to provide additional information after a job interview is often the function of a(n)
Is it acceptable business practice to prepare a job resume without listing any references?
Yes, the resume can state that references will be provided upon request
One of the reasons why it is important for employees to continue their education throughout their careers is to be prepared for
Jobs of the future
Which of the following is a primary function of first-line managers:
Ensures that the daily activities are carried out