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MANAGEMENT TEST 1
Terms in this set (80)
In which of the following ways do managers employ an empowering leadership style?
By recognizing and providing learning opportunities as needed
John is the chief operating officer (CEO) at an advertising company. He conducts bi-weekly meetings with his middle managers through which he motivates them and guides them to achieve their targets. Additionally, John also meets new employees once every few months for general discussions and to brief them about the company's policies and goals. In this case, John exhibits characteristics of the _____ function of management to ensure organizational success.
Which of the following management functions deals with monitoring employees' activities?
Fuzz Inc., a well-known soft drink manufacturing company, introduces a new drink into the market, to make up for the company's past losses and regain its position in the market. However, customers reportedly complain about an odd taste in the drink. To correct this, the company invests more effort in improving the product to suit customer needs. The new drink with an improved taste soon becomes popular in the market, fulfilling Fuzz's goals. This scenario demonstrates the concept of:
_____ are increasingly important for managers to demonstrate at all levels and in all types of organizations.
After demonstrating good mastery of her technical skills, Suri was promoted to the role of a manager. She now manages a team of engineers that consists of her colleagues she had initially worked with. Suri has been in her current position for a while and would like to make further advancement. How can she show her boss that while being technically skilled, she also uses human skills effectively?
By felicitating the team members for their contributions to a project
Jane is the chief operating officer (COO) at a smartphone manufacturing company. She is responsible for setting the long-term goals for her organization and designing plans to achieve those goals. To gain a broad view of the organizational processes involved and improve her company's value in the industry, Jane mainly needs to employ her:
Mason works at a toy assembly plant and is responsible for the various departments that perform different functions. He helps people in different departments to coordinate with each other as they work on specific tasks. Julio works at a fabric manufacturing company and oversees the entire packaging department. He ensures that everyone in his department has the skills and training to work at the same level. Identify the type of management roles Mason and Julio fulfill.
Mason is a general manager, while Julio is a functional manager.
Who among the following is a manager with good time-management skills?
Jonathan, who segregates tasks and classifies them based on priority needs
Abebi is a manager at a catering company that is responsible for organizing an upcoming wedding. She needs to allocate a portion of her staff to cover this event. As Abebi begins to analyze her staff members' availability for the event, she observes that nearly half the staff team is occupied with another event of an equal magnitude. She then carefully reassigns her staff members to successfully carry out both the events. Identify the role that best captures Abebi's management responsibilities.
Two of the most important roles that small business owners play are:
spokesperson and entrepreneur.
Managers in businesses direct their activities toward earning money for their company and its owners, whereas managers in nonprofits direct their efforts toward:
generating some kind of social impact
The attainment of company goals in both an effective and efficient manner through planning, organizing, leading, and controlling organizational resources is called management.
The liaison role of a manager encompasses relationships with subordinates, including communication and influence, whereas the leader role of a manager pertains to the development of information sources both inside and outside an organization.
A _____________ for a fast food restaurant would be responsible for the day-to-day activities such as placing orders for food and paper supplies and supervising employees, as well as setting up the weekly work schedules for those employees.
According to Harvard professor Linda Hill, over the first year of becoming a new manager, one of the keys to success is to transform the way people think of themselves, called __________________, which includes learning new ways of thinking.
The Gantt chart, a bar graph that measures planned and completed work along each stage of production by time elapsed, is a tool developed and used in the _____ approach of the classical perspective of management thinking.
Jason is the new manager of a local retail store. He is in charge of all the activities that take place at the store. During the first two weeks after joining, Jason carefully monitors each employee's tasks and the time spent on performing each of those tasks. He then organizes the tasks and activities into work groups, standardizes the procedures involved, and allocates a time limit for each work group and procedure. Jason informs his employees that their wage incentives will directly reflect their adherence to the new standards. In this case, Jason's actions are consistent with the ideologies of _____.
According to Max Weber, rationality in firms means employee selection and advancement based not on whom you know, but rather on competence and technical qualifications, which are assessed by examination or according to specific training and experience. This forms the basis of the _____ approach of the classical perspective of management thinking.
Akika Corporation started as a small firm and has grown substantially in the past decade. Its interests span from electronics to real estate and aviation. Akika's board of directors have now decided to create independent business units for and categorize the actions performed under each domain. Each business unit will have distinct roles and responsibilities. Which of the 14 principles of Fayol does this exemplify?
unity of direction
The use of mathematical tools such as the application of linear programming for optimizing operations and the statistical process control for quality management is a characteristic of the _____ approach of the classical perspective of management thinking.
In the context of management thinking, the _____ maintains that jobs should be designed so that tasks are not perceived as demeaning but instead allow workers to use their full potential.
human resources perspective
Brendan works as a shift manager at an automobile company. His job is to ensure that employees complete assembling daily orders. He monitors the employees' time sheets very closely and pulls them up for any tardiness. He enforces strict rules and reports every incident to his higher-ups. Which of the following forms of management thinking is Brendan applying?
Kathy is a manager at a bicycle manufacturing firm. She oversees the functioning of six different departments. The top management of the firm decides to combine two of the six departments and modify the roles of the employees in the new department. However, Kathy is uncomfortable with the modifications and believes that these changes can have a huge impact on the functioning of the other departments. In this case, Kathy's beliefs are consistent with the concept of _____.
The _____ states that management principles are not universal and that managers learn them by experiencing a large number of case problem situations.
Online dating Web sites such as eHarmony and Match.com sift through huge amounts of information to compare millions of people across hundreds of different variables and make matches for users in a matter of minutes, sending new matches out on a daily basis. This is an example of:
big data analytics
Which of the following statements is true of a bossless work environment?
Accountability is to the customer and the team rather than to a manager.
Digitoll is a digital content company with offices in four cities across the world. Recently, Digitoll began using Sammer, an enterprise service, that allows employees to connect with each other. The use of this service has enabled a sense of community within Digitoll by facilitating communication, collaboration, and knowledge sharing. Identify the management approach used by Digitoll.
Division of work means that similar activities in an organization should be grouped together under one manager.
Total quality management refers to using social media technologies for interacting with and facilitating communication and collaboration among employees, customers, and other stakeholders.
____________ assumes that the average human being learns, under proper conditions, not only to accept but to seek responsibility.
________________ means that people are emotionally involved in their jobs and are satisfied with their work conditions, contribute enthusiastically to meeting team and organizational goals, and feel a sense of belonging and commitment to an organization and its mission.
In the context of the external environment of an organization, the task environment:
includes the sectors that conduct day-to-day transactions with the organization.
Identify the type of organizational environment that comprises the current employees of a company.
In the context of the various sectors included in the task environment of an organization, _____ provide the raw materials that the organization uses to produce its output.
Starbucks expanded into the European market where their fans packed stores in Germany and the United Kingdom, but sales and profits in its French stores were disappointing. Some of the reasons for this were a sluggish economy, high rent, and high labor costs in France. Furthermore, instead of grabbing a coffee to go, the French prefer to linger over a coffee with friends. Which of the following was a reason for Starbucks's inability to thrive in France?
Starbucks did not factor in the international dimension of the external environment.
Cormax Games is faced with uncertainty due to the large amount of downloadable, inexpensive games for smartphones and tablets that are present in the market. Traditionally a console game maker, Cormax is confronting changes in technologies and consumer tastes. Which of the following strategies would help Cormax Games modify its operation and adapt to its current environment?
Using business intelligence to spot significant data that will increase sales
Constantine's Jewelry has hired a comparative shopper to visit other local jewelry stores to gain product pricing information. Which area of boundary spanning does Constantine's Jewelry use?
The hotel chain Ritz-Carlton employs the phrase "Ladies and gentlemen taking care of ladies and gentlemen" to demonstrate its cultural commitment to take care of both employees and customers. Which tool is Ritz-Carlton using to express its corporate culture?
The company is expressing its key corporate value with a slogan.
In the context of the types of corporate culture, which of the following scenarios illustrates the adaptability culture?
employees at Bilton Associates have the liberty to make decisions and act freely to meet new needs.
In the context of the different types of corporate culture, the achievement culture is different from the other types in that it mainly:
values competitiveness and willingness to work long to achieve results.
Devon, the owner of a realty company, is conscious of a decline in the housing market and realizes the need to encourage the realtors working for him to adapt to this change in their external environment. Devon decides that he will meet with all his employees regularly to discuss their concerns and ideas to show that he values their needs. Which of the following types of corporate cultures is Devon employing?
the involvement culture
Which type of organizational culture supports and rewards a methodical, rational, and orderly way of doing things?
the consistency culture
Alto Innovations creates custom software for organizations. The company's managers want to build a high-performance culture in their organization. They want their employees to focus on winning and be open to action and change. Which of the following strategies can the cultural leaders of Alto Innovations use to help change and shape the cultural norms in the company?
They can ensure that work procedures and reward systems reinforce the cultural vision.
Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment.
While working on building a high-performance work culture, the managers or cultural leaders of an organization must avoid overcommunicating the organizational norms and values to employees.
_______________ is defined as the set of key values, beliefs, understandings, and norms shared by members of an organization.
A _______________ is defined as a planned activity at a special event that is conducted for the benefit of an audience through which managers of an organization provide dramatic examples of company values.
Benjamin, an Australian businessman, is assigned to represent his firm and manage a project in Japan. He has been learning about the Japanese culture, how his current environment will change, and the complexities associated with living in a new environment. He has recently returned to Australia from Japan where he met several new people whom he now considers friends. Benjamin is demonstrating the _____ dimensions of a global mind-set.
cognitive and social
In the context of wanting to expand their global mind-set, which of the following is true of learning by doing?
Managers must cultivate relationships with people across various boundaries.
Identify a primary concern that Americans have about globalization.
They dislike the offshoring of domestic jobs to other countries.
Ajay is an Indian who owns a multinational company (MNC) that is headquartered in Bangalore. He ensures that his company consists of employees from different backgrounds and from different regions within his home country. Ajay strongly believes in giving first preference to Indians in terms of hiring new recruits, working with vendors, and building customer relationships. In this case, Ajay's company is a(n) _____.
A chocolate company that was first set up Belgium gained popularity and had to expand to meet growing demands. It recruited employees from different backgrounds, set up production facilities in several countries, introduced chocolate recipes that included the local flavor in each region, and printed wrappers in several languages. In this scenario, the chocolate company has become a(n):
An African company uses a part of the profits made from the sale of its products to develop and market a portable water purifier for impoverished regions. This device, when mass produced, can be sold at a very low cost. The company plans to partner with people from those regions who can take up sales for the new product and thus earn commissions. Which of the following is the company doing?
it is serving the bottom of the pyramid
Vladimir is a manager at an automotive plant in the United States. His company has set up new plants in three other countries in which the labor force is much more cost effective than that of the United States. His company has also struck a deal with an automotive spare part supplier in Brazil to buy its products at a discounted rate. Which of the following is Vladimir's company demonstrating?
Isabelle has a business of her own in Nevada and has entered an agreement with a firm in China to sell her company's products there. Which market entry strategy is Isabelle employing?
Raoul owns a dry goods store in Germany, which is part of the European Union (EU), where the currency used is the euro. Until the global recession began, his business had steadily grown mainly due to the easy exporting of his products. Everything that he exports is now heavily taxed, which has caused him to lay off a number of employees and severely restrict his business to his own country. Which of the following has negatively affected Raoul's business?
Which of the following is one of the intended outcomes of the North American Free Trade Agreement (NAFTA)?
increased exports among member countries
Jiaying is an HR manager at a research firm in China, and her company has opened a branch in the United States. Jiaying has been assigned to assist the HR department in the new branch as they become familiar with the company's policies. Jiaying wants to spend some time getting acquainted with the people in the new branch while she's working with them, but they mainly want information that pertains to the company. Which of the following types of social context is observed in the new branch?
a low-context culture
Which of the following components of cultural intelligence refers to a person's ability to shift his or her speech patterns, expressions, and body language to be in tune with people from a different culture?
the physical component
One result of globalization is that countries, businesses, and people become more interdependent.
Companies in the U.S. prefer outsourcing to China because of its large English-speaking population, and because it is a source of technological and scientific brainpower.
________________ is a type of business arrangement that can be the easiest and most cost-effective way for a company to enter the international arena.
In a _______________ people use communication primarily to build personal social relationships, and meaning is derived from context, setting, status, and nonverbal behavior, more than from explicit words.
A certain firm believes in providing its employees the best facilities. It decides to serve imported and expensive Colombian coffee and a variety of continental cuisines in its cafeteria. In this scenario, the firm's decisions and beliefs pertain to the domain of:
A popular clothing company decides to source cotton only from farmers who employ environment-friendly farming methods, avoiding the use of chemical pesticides. The company announces this decision through the press and social media. Which of the following is the most likely result of the clothing company's actions?
an increase in sales and customer numbers
Which of the following scenarios represents an ethical dilemma?
Source PX outsourcing production to a third world country where no rules against child labor exist
Which of the following statements is true of the individualism approach of ethical decision making?
It is easily misinterpreted to support immediate self-gain.
As one of the top managers at DropLabs, Henry ensures that all his employees are given the right to speak freely with their managers and higher-ups to voice their concerns. He also ensures that employees are not monitored on days they are not at work. Henry believes that employees are most productive when they are allowed to choose the projects they want to work on, provided they have the skill set and the experience to perform the job. In the context of the various ethical decision-making approaches, Henry's beliefs and actions are consistent with those asserted by the:
Jessica is a recent graduate. She begins her first job at a publishing house as a trainee editor. Jessica's manager is a highly authoritative person who closely monitors her performance. Jessica believes that if she obeys her manager's instructions, she can avoid harmful personal consequences. In the context of ethics, Jessica is at the _____ of moral development.
Which of the following statements is true of individuals at the postconventional level of ethical maturity?
They will disobey rules or laws that violate their internal set of values.
In the context of ethics, research has shown that people will work harder and more effectively under _____, in which leaders put others' interests and needs above their own.
In the context of ethics, which of the following is a characteristic of managers who are "givers"?
they encourage others to think for themselves
In the context of ethics, which of the following sets of parameters constitutes the triple bottom line that is used to measure an organization's sustainability performance?
people, planet, and profit
Which of the following statements is true of B Lab certification for benefit corporations?
It helps companies avoid unintentional greenwashing.
Which of the following statements is true of codes of ethics of an organization's values?
Codes of ethics state the values or behaviors expected and those that will not be tolerated.
B Lab certification is mandatory for companies that wish to incorporate as benefit organizations.
A toll-free confidential ethics hotline allows employees to report questionable behavior, as well as seek guidance concerning ethical dilemmas.
Greenwashing occurs when a company tries to portray itself as more _______________________ than it actually is.
A _____________ is a for-profit organization that has a stated purpose that includes creating a material positive impact on society; is required to consider the impact of all decisions not only on shareholders but on employees, the community, and the environment; and voluntarily holds itself to high standards of accountability and transparency.
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