Upgrade to remove ads
DECA Marketing Flashcards
Terms in this set (100)
A process that involves selecting and evaluating channel members to monitor the movement of a product from producer or manufacturer to end user.
A statistical study to identify patterns or trends in a marketing situation.
The process of communicating with a particular group who is most likely to become customers. A target market is usually defined by demographic, geographic and psychographic characteristics.
A pricing method in which a seller uses prices of competing products as a benchmark instead of considering own costs or the customer demand.
All of the different products and/or services a company makes or sells.
Occurs when respondents do not reveal their true opinions on a subject. They may misunderstand the question, fail to understand their opinions, lie, or try to present themselves in a favorable light.
The market planning process typically results in a marketing strategy that can be used to enhance sales for the business producing it.
Behavior Intention Scale
A method used to collect information on the likelihood that people will demonstrate some type of predictable behavior regarding the purchase of a product or service.
Demand Oriented Pricing
A pricing method in which the price of a product is changed according to its demand; a product will have a higher price when the demand is strong and a lower price when it is weak.
Technique of offering two or more complementary goods or services together as a package deal. Bundled items are sold at a price attractively lower than the total of their individual selling prices.
The path a message travels.
A feature is a distinctive characteristic of a good or service that sets it apart from similar items.
Observing a consumer prior to interaction.
Customer Relationship Management
At a minimum, this is a database of customer contacts, purchase history and technical support. Additional elements can include profiles of potential clients, understanding and leveraging the needs of current customers, and enhanced customer service based on data analysis.
Exhibit of products or services of interest to a specific industry.
The practice of adding a constant percentage to the price of an item to determine its selling price.
A wrong action that cannot be attributed to a lack of knowledge.
ROMI (Return on Marketing Investment)
A financial calculation to determine their profitability returned to the business based on funds spent on communicating with potential customers.
Semantic Differential Scale
A method used to measure satisfaction on a scale and the respondent is asked to circle a number where 0 is neutral and 1 moves outwards from it towards the extremes of goodness and badness.
Identifies a target market and coordinated marketing mix selections to create sales.
Occurs when selected subjects fail to respond to a questionnaire. This can happen due to defective questionnaire wording and format, interviewer errors, and/or inputting errors.
A formal document that specifies a company's activities for a determined amount of time.
Exploratory Research Study
A study into a problem that provides details where a small amount of information exists. It may use a variety of methods such as trial studies, interviews, group discussions, experiments, or other tactics for the purpose of gaining information.
Gathering data for the first time for a specific product, service and/or business.
Choices made about advertising, personal selling, sales promotion, and public relations used to communicate, inform, and persuade potential and current customers.
Individuals or groups outside of an organization at whom its communications and promotional efforts are aimed.
Feature Benefit Selling
Selling technique in which the seller matches a feature with an advantage or benefit that the customer wants or thinks is desirable.
A form of paid, nonpersonal promotion in which a company promotes an idea, good or service through a variety of media.
The combination of advertising, personal selling, sales promotion and public relations used to accomplish an overall marketing strategy.
This type of pricing includes the variable costs associated with goods, as well as a portion of the fixed costs of operating the business.
Any form of direct contact between a salesperson and customer to fulfill their wants and needs.
The projection of future sales.
The process of a marketer in identifying the most profitable areas to offer a new product or service.
A benefit of a good or service that differentiates it from other products.
Marketing Information Management
The process and methods that generate, store, analyze and distribute information to promote good decision making for a business.
The function of moving and selling goods from producer to consumer.
The process of creating, communicating, delivering and exchanging offerings that have value for customers to generate profits for a business.
The process of gathering information, conducting analysis and presenting findings for a product or service to make marketing decisions.
All people who share the same wants and who have the ability to purchase a specific product or service.
Inaccuracy in data due to the characteristics of the process employed in the creation, collection, manipulation, and presentation of data, or due to faulty sample design.
A method developed by Dr. Rensis Likert that attributes quantitative value to qualitative data to make it easier to analyze. A number is assigned to each potential choice and a mean figure for all responses is computed at the end of the evaluation or survey. Likert scales usually have five potential choices (strongly agree, agree, neutral, disagree, strongly disagree).
Data that has been previously collected for non-marketing activity and is available for a business' use.
A course of action that obtains data or observations from a group.
When a salesperson specifically asks for the purchase.
Selling additional goods or services to a customer.
When a salesperson encourages a consumer to purchase utilizing information regarding services available.
Used generally as an example or model to compare or measure the quality or performance of a practice or procedure.
A strategy that either emphasizes features or image to make a brand occupy a distinct position, relative to competing brands, in the mind of the customer.
Data Collection Method
The systematic process of gathering information.
A promise that is given to a consumer that a product will meet certain standards.
The physical means of carrying a promotional message in words, speech and/or pictures; for example, billboards, radio, newspapers, TV, magazines, and the Internet.
Promotional activities that are designed to create a good image with the public.
A phrase in an advertisement that grabs the consumer's attention, creates interest and encourages them to read a promotional message.
When a buyer exchanges cash for a seller's good or service, or the activity of trying to bring this about.
The process of helping a customer purchase a product or service and/or provide assistance after a purchase has been made.
Actions that a consumer does to indicate that they are ready to purchase.
A question that encourages the consumer to respond with more than a "yes" or "no" answer.
A feeling expressed by a consumer through association with a product.
When a salesperson first interacts with a consumer by offering assistance, often in the form of an open-ended question like "How may I help you?"
A catchy phrase or words that identify a product or business.
Individuals or groups within an organization.
The selling message in a promotional message.
Causal Research Study
A study into an issue or topic that looks at the effect of one thing or variable on another.
The part of the research plan that specifies how and how many respondents will be selected for a study.
Product Life Cycle
The stages that a product goes through in its life: Introduction, Growth, Maturity and Decline.
The public perception of a business.
Data Collection Instrument
To gather information, marketers can use surveys, interviews, observations, federal and state government agencies, research companies, business publications, and trade association publications.
The value placed on a good or service.
Occurs when mistakes are made by the interviewer. These may include influencing the respondent in some way, asking questions in the wrong order, or using slightly different phrasing (or tone of voice) than other interviewers. It can also include intentional errors, such as cheating and fraudulent data entry.
Strategy that encourages a new product to be associated with a well-established company name. Can be used with any product that a business sells or a brand that represents the entire business.
Oral or written recommendation by a satisfied customer to the prospective customers of a good or service.
Name of the advertiser and/or logo that is the identification for a business in a promotional message.
An outline of the marketing tools, strategies and resources that a company intends to use to promote a product or service.
Decisions of a business regarding forms of payment, returns and exchanges, sales quotas, sales commission, and legal and ethical issues.
When a salesperson first interacts with a consumer by making a comment or asks a question about a product that a consumer is showing interest in.
A concern or doubt that a consumer has for not making a purchase.
A photograph, drawing or other graphic that is used in a promotional message.
All of the clients of a business.
Standing Room Only Close
When a salesperson encourages a consumer to make a purchase because the product is in short supply or a price change may occur.
Information about a good or service that can include its application, function, features, and use.
Numbers that represent a fact or present a view of a situation.
The study of internal and external factors that affect marketing strategy.
Product Service Management
The process of creating and changing the information about a company's catalog of offerings.
The items found in an advertisement include Headline, Copy, Illustration and Signage.
Marketing Research Brief
A written document that includes a market and strategic overview, background information, role of research, objectives, suggested approach and research target, reporting requirements, timing, budget and existing research or other information related to the study.
Direct Marketing Channels
Advertising that sends a promotional message to a targeted group of prospects and customer rather than a mass audience.
All marketing activities other than advertising, public relations, and personal selling that are directed at a customer to increase sales.
Desirable attribute of a good or service, which a customer perceives he or she will get from purchasing.
An initial effort by a salesperson to close a sale.
Closing the Sale
When a salesperson gains an agreement to purchase from a consumer.
When a salesperson first interacts with a consumer by welcoming a customer to the store and states they are available for questions.
When a salesperson encourages a consumer to select between two products to close a sale.
Specialized training, formal education or other sources of gaining skills necessary for on-the-job success and/or advancement.
Channels of Distribution
Refers to the path a product takes from producer to the final consumer.
Refers to the interconnectedness of members within a channel of distribution.
Affinity Partner Relationships
Marketing relationships that occur when two compatible companies work together to increase brand awareness for one another.
Information in an unorganized form that have a relationship with current conditions, ideas or knowledge.
Develops from a viral marketing technique used to get consumers talking about a product.
Strategies used to promote a company's products in order to increase sales.
The step-by-step process in which a salesperson advises a customer about products that suit his/her needs, leading through the decision to make a purchase.
THIS SET IS OFTEN IN FOLDERS WITH...
DECA Marketing Performance Indicators States
DECA: Principles of Business Management…
Marketing Performance Indicators
DECA Marketing Performance Indicators
YOU MIGHT ALSO LIKE...
Introduction to Business | Gaspar, Bierman, Kolari…
MARK3001 Exam 2
Marketing exam 3
OTHER SETS BY THIS CREATOR
DECA Business Finance Flashcards
DECA Entrepreneurship Flashcards
DECA Quick-Serve Restaurant Management Flashcards
DECA Business Management & Administration Flashcar…