Chapter 4 - Consultation
Terms in this set (24)
you can reduce this in the workplace with good communication skills
Dissatisfied with a service
the ultimate goal if this happens you need to make the client happy and willing to return for future services
Human relations and communication skills
if effective they build lasting client relationships, accelerated professional growth, and promote a positive work environment
10-Step Consultation Method
the sixth step is show and tell.
a practical step in the work place is to believe in yourself.
is the key to operate effectively in many industries.
be consistent by always having a positive attitude
Create a plan, offer alternative looks, and set future goals
should be done if your client requests a specific look and it cannot be achieved.
clients who are always late and you should schedule for your last appointment of the day or ask them to arrive earlier than their actual appointment time
for the first time meeting them you should ask how client wishes to be addressed.
Interacting/ communicating with coworkers
make every effort to remain objective and resist being pulled into spats and cliques. Also you should be honest and sensitive.
As a cosmetologist
do not attempt to fulfill the role of counselor, career guide, parental sounding board, or motivational coach for any of your clients.
Change the subject
if a client is revealing increasingly personal details.
Communicating with coworkers
you should be honest and sensitive.
Issues or problems
it is recommended that you think of possible solutions before communicating with your salon manager.
the act of successfully sharing information between two people (or groups of people) so that the information is understood
Client intake form
a document that is also called client questionnaire, consultation card, or health history
the communication with a client that determines the client's needs and how to achieve the desired results. Also should be done before starting the actual service.
it is recommend that you allow this much time in your schedule to do a client consultation.
Determine and rate the client's preferences
the third step of the 10-Step Consultation Method
Being successful in a people profession
your reactions to situations beyond your control and your ability to communicate effectively in the face of challenges are critical.
Scheduling mix ups
always remember to be polite and never argue about who is correct
Be aware of your body language
one important golden rule of communication for building a successful beauty industry career.
Discuss upkeep and maintenance
ninth step of 10-Step Consultation Method.
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