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Terms in this set (34)
A reason for studying operations management is?
Concepts and tools of operations management are useful in other functions of business
A project starts out as which of the following?
A statement of Work (SOW)
One of the advantages of a functional project include which of the following?
A team member can work on several projects
Which of the following is not one of the major strategic operational competitive dimensions that form a company's competitive position?
Operations management does not involve which of the following?
which of the following is a partial measure of productivity?
Output / Materials
A project can be sub-divided into which of the following?
Which of the following is a reason that Project Management is important?
Projects are a way to promote effective leadership
In the transformation process of a hospital, a patient is considered a primary input. A primary transformation function of the same system is which of the following?
In a Gantt Chart, the horizontal axis is usually which of the following?
When a company seeks to match the benefits of a successful position while maintaining its existing position in offering customers a variety of differing services, what is that process called?
What is a Work Breakdown Structure (WBS)
A definition of the hierarchy of project tasks, sub-tasks, and work packages.
A series of projects that are organized in such a way that each project utilizes people from different functional areas is using which of the following organizational structures?
Which of the following product attributes is a value-added service?
An advantage of a pure project where self-contained teams work full-time on a project is which of the following?
Lines of communication are shortened
If all you knew about a production system was the total daily output was 400 units, and total labor necessary to produce the 400 units was 350 hours, what kind of productivity measure could you use to compute productivity?
which of the following is a total measure of productivity?
output / input
which of the following is a core service attribute
a total system approach to managing the flow of information, materials, and services from raw material suppliers to the end customer is called what?
Supply Chain Management
One of the characteristics that distinguish a manufactured product from a service is which of the following?
A manufactured product is a tangible, physical item
In viewing a department store as a transformation process, shoppers are considered a primary input to the process. A primary transformation function of the same process is which of the following?
Which of the following is not a general category for categorizing transformation processes?
Insulational, as in inventory
Operations management decisions can be classified into which of the following broad areas?
Operational planning and control decisions
Which of the following are considered current issues in Operations Management?
Managing the customer's experience during the service encounter
Why is operations sometimes not perceived as important?
Many senior executives began their careers in other functions, and learned to take operations for granted
A major competitive dimension that forms a company's strategic operational competitive position in their strategic planning is which of the following?
Cost or price
Capabilities of a service organization that are derived from activities that transform material or information and tend to provide lower cost and higher quality advantages are classified as which of the following?
Which of the following is a partial measure of productivity?
output / materials
The total output from a production system in one day is 500 units in 350 hours. Using the appropriate productivity measure, which of the following numbers represents the resulting productivity ratio?
You have just been assigned to oversee a series of projects. Functional areas will loan you personnel for each project and separate project managers will be responsible for separate projects. These project managers will report to you. Which project management structure is being used?
You have been placed in charge of a large project. Shortened communication lines are required to ensure quick resolution of problems as they arise. You recognize that the project is going to take a lot of time and require a lot of team pride, motivation, and commitment by all team members. Which project management structure should you use?
Which of the following is an assumption made in using Critical Path Method (CPM) analysis?
Activities' sequential relationships can be specified and networked.
An assumption of the Critical Path Method (CPM) analysis is that project activities can be identified and leave a clear beginning and ending point. Which of the following is a valid criterion of this assumption?
Complex projects can change over time and networks become inaccurate
Which of the following is a criticism made about Critical Path Method (CPM) analysis?
Projects can change over time and networks can be inaccurate
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