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HR test 2

Terms in this set (20)

What is the difference between functional and dysfunctional turnover?
• Functional turnover: Losing bad performers
• Dysfunctional turnover: Losing good performers
What are the three dimensions of job performance?
Task performance, Citizenship performance, and Counterproductive performance
What are two ways that merit and parity-based performance management systems are different?
• Merit-based systems promote competition, parity-based systems promote cooperation
• Merit-based systems use relative measures, parity-based systems use absolute measures
Describe how a performance measure can be both contaminated and deficient; then give an example of a deficient measure and a contaminated measure of something.
Deficient if it isn't measuring enough, contaminated if it's measuring too much.
Name three ways that task performance and citizenship performance are different.
• Task performance is job specific, citizenship isn't
• Task performance contributes directly to job completion, citizenship performance doesn't
• Task performance is a formal job requirement, citizenship often isn't
Performance ratings provided by more than one source familiar with an employee's performance are called what?
Multisource ratings, 360 degree feedback
What is one HR strategy that has a strategic emphasis on separation?
Free agent, Committed expert
Name two of the three common performance rating techniques.
Narrative ratings, Graphic ratings, Employee-comparison methods
What is the difference between a Pygmalion effect and a rating error
Rating error = Incorrect poor rating of behavior; Pygmalion =Correct poor rating of behavior
Name and describe four common rating errors in performance appraisal
Leniency/severity, Central tendency, Contrast error, Recency error, Halo/horns error
Applying what was learned in training is called what?
Training transfer
For which HR strategies is training LEAST important?
External orientations (Bargain laborer, Free agent)
The process of determining whether to train, what to train, and whom to train is called what?
Needs assessment
Name at least one thing that can be done to enhance training transfer before, during, and after training.
• Before: Gain manager support; Have a behavioral contract • During: Make training more generalizable; Ensure fidelity • After: Reward/support transfer; Provide opportunities to perform
Name and describe the most effective means of evaluating whether training was effective in causing changes in trainees
Pre-test and Post-test design (change-oriented evaluation); assessing knowledge or skills both before and after training (could also use a control group as comparison)
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