Interpersonal Communication

noise
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Terms in this set (25)
noise
distractions that interfere with the accurate transmission and reception of a message, ex. external, physiological, psychological
impersonal communication vs. interpersonal communication
impersonal comm. is quantitative; interpersonal comm. is qualitative and dyadic (two people interacting to work matters out)
communication competence
ability to achieve one's goals in a manner that's personally acceptable and, ideally, acceptable to others
high context culture
relies heavily on subtle often nonverbal cues to maintain social harmony
low context culture
uses language to primarily express thoughts, feelings, and ideas as directly as possible
developing interpersonal competence
motivation and attitude, tolerance for ambiguity, open-mindedness, knowledge and skill (passive observation, active strategies, self-disclosure)
reflected appraisal
theory that person's self-concept matches the way the person believes others regard him or her
psychological sex type
when a person, regardless of their sex, can exhibit strongly both feminine and masculine characteristics (androgynous) or neither (undifferentiated)
self-serving bias
tendency to judge oneself in the most generous terms possible by being more critical of others
influences on perception
physiological (age, health), psychological (mood, self-concept), social, cultural
halo effecttendency to form overall positive impression of someone on basis of one positive characteristicconfirmation biastendency to seek out and organize data that supports already existing opinionsparalanguagenonlinguistic means of vocal expression, for example, rate, pitch, tonedebilitative emotionsemotions of high intensity and long duration that prevent a person from functioning effectivelyfacilitative emotionsemotions that contribute to effective functioningdialectical tensiontension that arises when two opposing or incompatible forces exist simultaneouslydimensions of intimacyemotional, shared activity, physical, intellectualconfirming comm.describe messages that convey valuing, "you matter"disconfirming comm.lack of regard; "I don't care about you"creating positive climatesreducing defensiveness, offering constructive criticism (check motives, choose good time, buffer negatives with positives using sandwich method, follow-up)functional conflictachieve best possible outcome, strengthening relationshipdysfunctional conflictoutcomes fall short of what is possible and have a damaging effect on the relationshippassive aggressionAn indirect expression of aggression, delivered in a way that allows the sender to maintain a façade of kindnessconflict stylesgender (women display more high--intensity behaviors whereas men tend to communicate in a less intense and more indirect manner during conflict), culture (individualistic cultures prefer competing as conflict style, collectivistic cultures prefer compromising and problem solving)appropriate assertivenessspeaking your truth without hurting anyone