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Terms in this set (10)
Daniel Goleman's concept of emotional labor refers to the ability to understand and manage one's own emotions and to be sensitive to others' feelings
The difference between facilitative and debilitative emotions often is more of degree than quality
Your sister always believes that "life happens to her." This is a fallacy of:
The fact that your boyfriend will react worse if you confront him about a problem the minute he walks through the door from work is a sign that communicators should:
choose the best time and place for expressing their feelings
ou tell someone that you hurt, "I don't know what came over me. I felt very upset and wasn't thinking when I said that." You are:
accepting responsibility for your feelings..
Members of individualistic cultures are more likely to
all of the above.
People who accept the ___________ believe that a worthwhile communicator should be able to handle any situation with complete confidence and skill
fallacy of perfection.
Jessica doesn't trust people because a friend told a secret about her. Jessica has trouble self-disclosing to others and becomes nervous when someone tries to get to know her. What Jessica is experiencing is an example of
thoughts causing feelings
If Jessica tells herself, "Not every friend is going to be untrustworthy," this is an example o
disputing irrational beliefs.
Daniel realizes that whenever his friends talk about how much they can bench-press, he feels insecure. He realizes his friends are not trying to make him feel badly and that maybe he should get to the gym more to feel better about himself. This is an example of
noting the activating even
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