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HB 267 Exam 2
Terms in this set (61)
Which of the following would be a characteristic of a "Theory Y" manager's beliefs about the average employee?
Will exercise self-direction in the service of objectives to which they are committed
Sender, message, and receiver are
The three primary elements of communication
The management function of planning involves
Determining in advance what should happen
Balance is defined as
Managerial adaptation to changing economic, political, social, and tech conditions
"Span of management" refers to
The number of people one manager can effectively manage
The 80/20 rule, 80% of the outcome typically results from 20% of the input is also referred to as
The management function of control
involves ensuring that plans are being followed
Effective intercultural communications requires an understanding of many issues including the fact that attitudes about time may vary by culture. This is referred to as
General and functional managers differ from each other because
GM have responsibility for the functions of the entire operation, while functional managers have responsibility only for a specific area
Delegation is defined as
the process of assigning job activities and authority to a specific individual
The key to a quality assurance program is
Setting goals and objectives
A school food service manager must determine how much juice to have available for the day based on the attendance numbers submitted by the school's teachers each morning, the items on the menu that day and the temperature outside. Which decision making condition would this be considered to be?
Condition of probability
A manager must make a decision about potential revenues and expenses two years from now in order to plan for expansion. Which decision making condition would this be considered to be?
Condition of probability
When selecting a food supplier, a food service manager compares the dependability, price and variety of products offered by three different suppliers. This illustrates which step in the decision process?
Disturbance handler and negotiator are considered to be what type of roles?
According to Mazlow's ascending hierarchical needs theory, which of the following needs would be the last to be addressed?
Characteristics of an open system include
Dynamic equilibrium and equifinality
Job analysis is best described as
the process of obtaining info about jobs by determining what the duties and tasks or activities of those jobs are
An example of an input for a food service system would be
The concept of valence in expectancy theory is
The value an employee places on rewards offered by a company
The article "Lessons from a Blue Collar Millionaire" restaurant owner Nick Sarillo lost his 3 unit steakhouse restaurant company because he could not create a viable company culture
Being responsible for one's actions is known as
A democratic leadership style would be one in which
The leader guides and encourages group decisions
Programmed decisions are
less likely to be used for group decision making
The leadership grid weighs the concern for people versus the concern for production. What is the leadership style in which the leader has a low concern for people and a high concern for production?
Decisions are mostly made at the lower levels of management in
Inputs, outputs, and transformations are
The three components of a basic model system
Which of the following types of power comes from a follower's identification with a leader?
The right of a manager to direct others is known as
____ departmentalization occurs when organizational units are defined by the nature of the work being performed
occurs when reaching an agreement becomes more important than finding the best decision
The fifth step of the six primary steps of decision-making is
Implementation of a chosen alternative
Management functions, functional subsystems and linking processes are
part of the transformation portion of the systems model
The ability to understand how change may impact an organization is known as
The process of influencing the activities of employees toward goal achievement is termed
Performance standards are
desired results for a definite level of quality for a specified job
Shared philosophies, values, assumptions and norms can best be described as the
Which of the following decision making techniques allows management to assess the consequences of a sequence of decisions with reference to a particular problem
In the article "Managing the Empire" whose restaurant company was used as a great example of multi-restaurant management success?
The term efficiency means
achieving outcomes with minimum inputs
A system is a
collection of interrelated parts
Which of the following activities would be considered part of the information role of a manager?
Collecting information and discerning its value to the organization
In group decision-making risky shift refers to
Phenomena where individuals in a group accept more risk as a group than they would as individuals
In the article "Managerial Communications: The Critical Link between Knowledge and Practice" the author discussed what two meaningful methods for creating organizational culture through language?
Metaphors and storytelling
the process of comparing your operation's performance against those considered front-runners in the industry
Nonprogrammed decisions usually require more time and more judgment as compared to programmed decisions
It is particularly important for managers to be competent in which of the following skill sets at the start of the their career?
The fact that the word "reservation" may mean a table set aside to one person, while a reluctance to participate to another and the fact that the world "diner" may mean a place to eat a meal to one person, while the person eating the meal to another person is an example of
A barrier to communication
Responsibilities usually associated with the staffing function of management include
Recruiting, training, and evaluating employees
A group of people working together in a vertical non-coordinated effort is termed an organization
One of the ways the acculturation process can occur is through
Standards are less important in the control process because the dimensions for what are expected to happen are not important
Choosing appropriate objectives is known as
Negotiation is a process in which two or more parties make offers, counteroffers and concession to reach an agreement. The two general approaches to negotiation are cooperative bargaining and disruptive bargaining
The inner force that activates or motivated a person toward achievement of a goal
Power, status and hierarchical relationships are an example of
Delegation of authority
Linking processes are
the portion of the system model that is used to coordinate the activities of the system so that goals and objectives can be accomplished
The management function of directing
Involves guiding and channeling human effort for the accomplishment of objectives
In the article "A Systems Approach to Service Quality" the authors use the metaphor of an iceberg to describe an organization. The top of the ice berg is the day-to-day events seen by management while the bottom of the ice berg is compared to
the culture of an organization
When discussing the list of top ten habits of tomorrow's hospitality leaders as indicated by Mr. Phil Hickey, I discussed that he felt most strongly about which of the ten habits?
For the Decision-making, communications and balance chapter, I asked you to read an article entitled _______: The toughest management skill
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